Zune software users locked out by major bug, marketplace unavailable [Updated]

Microsoft just can't seem to get Zune right. Today, it looks like hundreds of users have been locked out of their desktop Zune software after a change in the Terms of Service for Zune Pass caused a prompt to appear within the software. It won't go away, no matter how many times you accept it.

The Terms of Service in question were actually updated back in July, and were effective in September, but for some reason many users are receiving the prompt now, and it won't go away. This means that users can't log into their accounts at all, nor can they listen to any music downloaded with Zune Pass previously, as it requires them to accept the condition change first.

Many users on Twitter are reporting the problem, and we're seeing the same issue on both our Zune desktop software, and subsequently, Windows Phone devices. There are forum threads also popping up on Microsoft's various support websites. Microsoft is yet to comment. We did some hunting and Microsoft has a KB for this already, however users are reporting that none of these steps are helping.

Additionally, it appears the Windows Phone / Zune Marketplace is unavailable for some users. 

More on this, as we hear it.

Updated​Reports are indicating that it's fixed now. Restarting Zune should resolve the problem.

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17 Comments

Fixed that issue with the first Reboot of my Windows Phone Since the Mango update. So nearly 2 months since its been rebooted.

Try a reboot, it worked for me.

rxsoob said,
Fixed that issue with the first Reboot of my Windows Phone Since the Mango update. So nearly 2 months since its been rebooted.

Try a reboot, it worked for me.


Rebooting the phone fixed the desktop software?

burnblue said,

Rebooting the phone fixed the desktop software?

Yes, I did the same thing, and the Zune software on the desktop worked again.

My thoughts exactly. What a completely unnecessary thing to put into an article. Especially when Microsoft had the issue fixed in hours.

RealFduch said,
"Microsoft just can't seem to get Zune right. "

Neowin MS-bashing continues.

the entire headline is sensationalism at its best; sad. id call temporary marketplace loss minor compared to well, you know, accounts being compromised and stuff that's actually...major. especially when compared to how fast the article had to be updated.

Wow... this article was harsh and very stupid. It's not like iTunes never had problems before.

"Microsoft can't seem to get zune right"? Really? Zune is amazing, obviously you haven't given it a true try, and it's only getting better... they just launched in Canada and Australia and have been loving it even more since.

Could you please start labeling all of your articles as Opinion? Or could we just try to report news properly.

"Microsoft can't seem to get zune right"

I've been using Zune on my desktop for years. It's fantastic.

"Microsoft just can't seem to get Zune right."

WTF are you talking about? Now you're just blatantly trolling us.

Every day I try to remember what Neowin is still doing in my feeds

burnblue said,
"Microsoft just can't seem to get Zune right."

WTF are you talking about? Now you're just blatantly trolling us.

Every day I try to remember what Neowin is still doing in my feeds


I think he is talking about the product as a whole. Not the software.

They didn't get the competitive price over Apple right.
They didn't have the device in other countries at launch.
They never got the market share they expected (unless they were aiming really low).

This is coming from a person that supported Zune. I may not have the Zune player anymore. I most likely will never get a Windows Phone. But I use the Zune for music playback till today.

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