So my partner was having issues with her Lenovo laptop. She was getting the blue screen of death (BSOD) every so often.
The BSOD error messages vary and the .dmp files she has sent me, I used NirSoft Bluescreenview to view them:
"The problem seems to be caused by the following file: NETIO.SYS"
"The problem seems to be caused by the following file: ntoskrnl.exe UNEXPECTED_KERNEL_MODE_TRAP"
"The problem seems to be caused by the following file: tcpip.sys DRIVER_IRQL_NOT_LESS_OR_EQUAL"
"The problem seems to be caused by the following file: ntoskrnl.exe PAGE_FAULT_IN_NONPAGED_AREA"
"The problem seems to be caused by the following file: hal.dll"
"The problem seems to be caused by the following file: SYMNETS.SYS DRIVER_IRQL_NOT_LESS_OR_EQUAL"
"The problem seems to be caused by the following file: pacer.sys PAGE_FAULT_IN_NONPAGED_AREA"
After some googling, I tried to suggest downloading and installing some drivers. She has downloaded intel chipset drivers. She has downloaded some power management driver and also flashed a new BIOS update. Graphics card drivers appear to be up to date using the intel driver update utility.
I then got her to use device verifier, She used it, and then got an error message which she claims was caused by FBFsmon.sys. When she tried to log in, she was not able to log in with her current password, but had to then use an older password. But when I asked her to look in the minidumps folder, there were no records of the dumps created by device verifier (according to her) and also no larger dump files in the C:\Windows folder. I got her to check that all hidden files and folders were shown and I also got her to check that Windows was creating dump files (t was).
I asked her to do sfc \scannow in admin command prompt, but it says it finds corrupted files but cannot repair them. I then asked her to to a scan with DISM. But this then cannot find the sources. I believe this may have been due to windows update issues, so I got her to download a windows update fix utility from microsoft. It fixed two issues, but upon running DISM again, it still said she needed sources. So I got her to download the .iso from the media creation tool on Microsoft and try DISM with the command:
DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:D:\Sources\Install.wim:1 /LimitAccess
However, it says it cannot locate the .wim file. When you look in the iso (after mounting it using VirtualClone), in the sources folder, it is an install.esd file.
She has:
version 1607
edition windows 10 home
OS build 14393.1593
Can anyone tell me where to get an .iso for this version with a install.wim to get DISM to work and fix the corruption errors? Alternatively should I try another method to repair the laptop, maybe just resetting it?
Question
Zlain
So my partner was having issues with her Lenovo laptop. She was getting the blue screen of death (BSOD) every so often.
The BSOD error messages vary and the .dmp files she has sent me, I used NirSoft Bluescreenview to view them:
After some googling, I tried to suggest downloading and installing some drivers. She has downloaded intel chipset drivers. She has downloaded some power management driver and also flashed a new BIOS update. Graphics card drivers appear to be up to date using the intel driver update utility.
I then got her to use device verifier, She used it, and then got an error message which she claims was caused by FBFsmon.sys. When she tried to log in, she was not able to log in with her current password, but had to then use an older password. But when I asked her to look in the minidumps folder, there were no records of the dumps created by device verifier (according to her) and also no larger dump files in the C:\Windows folder. I got her to check that all hidden files and folders were shown and I also got her to check that Windows was creating dump files (t was).
I asked her to do sfc \scannow in admin command prompt, but it says it finds corrupted files but cannot repair them. I then asked her to to a scan with DISM. But this then cannot find the sources. I believe this may have been due to windows update issues, so I got her to download a windows update fix utility from microsoft. It fixed two issues, but upon running DISM again, it still said she needed sources. So I got her to download the .iso from the media creation tool on Microsoft and try DISM with the command:
DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:D:\Sources\Install.wim:1 /LimitAccess
However, it says it cannot locate the .wim file. When you look in the iso (after mounting it using VirtualClone), in the sources folder, it is an install.esd file.
She has:
version 1607
edition windows 10 home
OS build 14393.1593
Can anyone tell me where to get an .iso for this version with a install.wim to get DISM to work and fix the corruption errors? Alternatively should I try another method to repair the laptop, maybe just resetting it?
PS: When she runs a chkdsk everything is fine.
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