matiasl9815 Posted December 16, 2018 Share Posted December 16, 2018 (edited) Hello, my new pc i built 2 months ago started rebooting when playing some games, it happened first with monster hunter when it couldn't even load the first cinematics, then it happened when playing fortnite for ~2hs, also when playing csgo, when someone threw a flashbang it would restart. First I tried swapping the psu, no change, tried changing drivers and even reinstalling windows but nothing worked, I did stress test on CPU and GPU and it didn't restart. PC: Ryzen 3 1300x Asus A320m 8gb 2x4 gt1030 gygabyte pb500 500w(swapped with a thermaltake tr2 500w) Link to comment Share on other sites More sharing options...
Farchord Posted December 17, 2018 Share Posted December 17, 2018 https://support.hp.com/ca-en/document/c03413399 First, disable Windows 10 auto restart by following that page, that should allow you to see the BSOD. Let us know what the BSOD is. DevTech 1 Share Link to comment Share on other sites More sharing options...
Tjarboe Posted December 17, 2018 Share Posted December 17, 2018 Sounds like either a heat issue or a video driver. Try uninstalling the video driver and restart then reinstall the video driver. Steven P. and DoctorD 2 Share Link to comment Share on other sites More sharing options...
DevTech Posted December 17, 2018 Share Posted December 17, 2018 11 minutes ago, Tjarboe said: Sounds like either a heat issue or a video driver. Try uninstalling the video driver and restart then reinstall the video driver. For NVIDIA, select "custom" then hit the checkbox for clear settings does same thing a lot faster Tjarboe 1 Share Link to comment Share on other sites More sharing options...
matiasl9815 Posted December 17, 2018 Author Share Posted December 17, 2018 @Farchord I get no BSOD the pc just restarts. @Tjarboe It isn't a heat issue the gpu is at 50°C same as the cpu, I did that with the drivers and nothing changed Link to comment Share on other sites More sharing options...
DevTech Posted December 17, 2018 Share Posted December 17, 2018 1 hour ago, matiasl9815 said: Hello, my new pc i built 2 months ago started rebooting when playing some games, it happened first with monster hunter when it couldn't even load the first cinematics, then it happened when playing fortnite for ~2hs, also when playing csgo, when someone threw a flashbang it would restart. First I tried swapping the psu, no change, tried changing drivers and even reinstalling windows but nothing worked, I did stress test on CPU and GPU and it didn't restart. PC: Ryzen 3 1300x Asus A320m 8gb 2x4 gt1030 gygabyte pb500 500w(swapped with a thermaltake tr2 500w) BIOS ------- - make sure "auto overclock" is off - then make sure all timings are slowed down a bit - make sure voltages are set correct then monitor CPU and GPU temps Link to comment Share on other sites More sharing options...
DevTech Posted December 17, 2018 Share Posted December 17, 2018 - update mobo BIOS - try setting PCIe x 16 to PCIe x 8 - do full RAM test Link to comment Share on other sites More sharing options...
DevTech Posted December 17, 2018 Share Posted December 17, 2018 If you have auto restart OFF in Windows and you get restart without BSOD, then look at voltage issues - turn ON "load line calibration" or similar in BIOS - if you didn't previously overvolt the CPU, try a small CPU overvolt to increase stability but keep it small Link to comment Share on other sites More sharing options...
DevTech Posted December 17, 2018 Share Posted December 17, 2018 Another thing to try: - List all programs on computer and temp uninstall ones that might install a "software device driver" - List all devices on mobo and computer and go to each one's manufacturer website and download latest drivers Recent versions of Windows have been changing the way drivers work and any OLD drivers are prime suspects for weird issues... Link to comment Share on other sites More sharing options...
Marujan Posted December 17, 2018 Share Posted December 17, 2018 because of AMD )))) lol: its RAM, HDD, overheating or driver issue Link to comment Share on other sites More sharing options...
DevTech Posted December 17, 2018 Share Posted December 17, 2018 1 minute ago, Marujan said: because of AMD )))) lol: its RAM, HDD, overheating or driver issue Wow, that really narrows it down! Ryster 1 Share Link to comment Share on other sites More sharing options...
matiasl9815 Posted December 17, 2018 Author Share Posted December 17, 2018 10 hours ago, DevTech said: BIOS ------- - make sure "auto overclock" is off - then make sure all timings are slowed down a bit - make sure voltages are set correct then monitor CPU and GPU temps - I didn't find the auto oveclock option, maybe because my mobo can't overclock? - How do I do that? sorry I'm kinda noob dealing with this - They seem to be correct at least that's what I think 10 hours ago, DevTech said: - update mobo BIOS - try setting PCIe x 16 to PCIe x 8 - do full RAM test - Updated -Didn't find that option - I previusly used the windows ram test, should i do another? 10 hours ago, DevTech said: If you have auto restart OFF in Windows and you get restart without BSOD, then look at voltage issues - turn ON "load line calibration" or similar in BIOS - if you didn't previously overvolt the CPU, try a small CPU overvolt to increase stability but keep it small - didn't find that option either or anything similar - How do I do that? Link to comment Share on other sites More sharing options...
jnelsoninjax Posted December 17, 2018 Share Posted December 17, 2018 Download Whocrashed, this program will read the dump files (from the BSOD's) and analyze them and then offer a suggestion as to what most likely caused the crash. DConnell 1 Share Link to comment Share on other sites More sharing options...
matiasl9815 Posted December 17, 2018 Author Share Posted December 17, 2018 @jnelsoninjax Used that program but the restart doesn't generate a dump file, I have them activated and even used the crash dump test to generate one which it did. Link to comment Share on other sites More sharing options...
Daedroth Posted December 17, 2018 Share Posted December 17, 2018 When you're playing a game, use a program like Speccy to view your system temperatures and report back what they are. Link to comment Share on other sites More sharing options...
jnelsoninjax Posted December 17, 2018 Share Posted December 17, 2018 (edited) 3 minutes ago, Daedroth said: When you're playing a game, use a program like Speccy to view your system temperatures and report back what they are. That is a good idea, a better method, imho, would be to use CoreTemp, simply because it can run in the task tray and you can see the real time temps. Link to comment Share on other sites More sharing options...
matiasl9815 Posted December 17, 2018 Author Share Posted December 17, 2018 9 minutes ago, jnelsoninjax said: That is a good idea, a better method, imho, would be to use CoreTemp, simply because it can run in the task tray and you can see the real time temps. 53-54°C before it crashed Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted December 17, 2018 Administrators Share Posted December 17, 2018 That is quite hot though, can you please confirm that your PC is able to "breathe" which means you haven't stacked things around it which might contribute to it getting overheated or confined to a too small space in a desk or cabinet. A PC must be able to eject the hot air from inside it out the fan vents (which are typically behind and to the side and front of a PC tower, these must be clear so the PC can 'breathe'. I already saw you don't overclock, so the last thing is like others are saying, ensure you have the latest official drivers for your PC. Link to comment Share on other sites More sharing options...
matiasl9815 Posted December 17, 2018 Author Share Posted December 17, 2018 6 minutes ago, Steven P. said: That is quite hot though, can you please confirm that your PC is able to "breathe" which means you haven't stacked things around it which might contribute to it getting overheated or confined to a too small space in a desk or cabinet. A PC must be able to eject the hot air from inside it out the fan vents (which are typically behind and to the side and front of a PC tower, these must be clear so the PC can 'breathe'. I already saw you don't overclock, so the last thing is like others are saying, ensure you have the latest official drivers for your PC. It's weird I can play some games at that temp with no problem for 2 or more hours, other games crashes, the pc is basically in the middle of an empty room it has enough space to breathe. I also updated all the drivers Steven P. 1 Share Link to comment Share on other sites More sharing options...
Mindovermaster Moderator Posted December 17, 2018 Moderator Share Posted December 17, 2018 You try to clean out the case? Dust can damage your hardware overtime. Link to comment Share on other sites More sharing options...
matiasl9815 Posted December 17, 2018 Author Share Posted December 17, 2018 @Mindovermaster It is clean, i did it when I swapped the psu Link to comment Share on other sites More sharing options...
Mindovermaster Moderator Posted December 17, 2018 Moderator Share Posted December 17, 2018 19 minutes ago, matiasl9815 said: @Mindovermaster It is clean, i did it when I swapped the psu Oh, OK. Do you have airflow in the case? front fan(s) going inside the case? Top and/or back for exhaust? Are you on the latest drivers for that card? Link to comment Share on other sites More sharing options...
matiasl9815 Posted December 17, 2018 Author Share Posted December 17, 2018 1 minute ago, Mindovermaster said: Oh, OK. Do you have airflow in the case? front fan(s) going inside the case? Top and/or back for exhaust? Are you on the latest drivers for that card? Yes it has front fans and back I'm on the latest for nvidia. Link to comment Share on other sites More sharing options...
Mindovermaster Moderator Posted December 17, 2018 Moderator Share Posted December 17, 2018 12 minutes ago, matiasl9815 said: Yes it has front fans and back I'm on the latest for nvidia. Ever try going back on a previous driver? See if that works any better? If you had a spare GPU, I would try that out. Would rule out that the GPU was the problem. It might not be getting hot, but other parts of the card might be damaged. Link to comment Share on other sites More sharing options...
briangw Posted December 17, 2018 Share Posted December 17, 2018 Thanks for these tips. My son bought a CyberPowerPC on Black Friday and the exact same thing is happening but only with Battlefield 5. He does have 8 GBs of RAM which he will be increasing shortly. It's a Ryzen CPU. BIOS looks fine although there is an update to it that allows for memory compatibility but you have to load it in the BIOS vs. a neat installer package for Windows (ugh, why can't they write it to install it in Windows like my Mobo?). Mobo is MSI B450m Bazooka. After reading some reviews on Newegg, it seems many people are having issues with the PC rebooting with BF 5 so I'm hoping we can correct this with a RAM upgrade. Link to comment Share on other sites More sharing options...
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