Audio change to speakers and back to headset randomly while using Webex or similar apps

[:No-Frost:]

I have a Logitech G430 headset connected through USB on a Samsung Ativ-8 laptop.

 

Since sometime, while on conference, the audio suddenly change to speaker for a few seconds and then comes back to the headset.

 

This is really annoying and I haven't been able to find out the root cause.

 

Any ideas?

[Mindovermaster Moderator]

Can't you disable the speaker? In Device Manager, or maybe in sound settings?

[Brandon H Supervisor]

have you tried a different USB port?

 

To me it sounds like the port may not be providing enough power so the headset drops off for a moment and reconnects causing the speaker change.

 

on a lot of modern laptops one of the USB ports will be dedicated to a higher voltage for charging phones and such and that may be more stable for the headset.

[Mindovermaster Moderator]

9 minutes ago, Brandon H said:

on a lot of modern laptops one of the USB ports will be dedicated to a higher voltage for charging phones and such and that may be more stable for the headset.

I never saw that. But, does sound plausible...

[Brandon H Supervisor]

9 minutes ago, Mindovermaster said:

I never saw that. But, does sound plausible...

yeah it's not clear on a lot of laptops; it's just a slight variation to the icon next to the port in most cases; usually either a power plug or battery icon next to the usb icon.

 

edit: here's a couple images of the Dell laptop I'm on currently

 

Left side USB ports:

 

Right side USB port with extra power logo:

[:No-Frost:]

Will give both options a try.

 

Although, this only happens when using apps like Webex, BlueJeans, Hangouts or similar... It doesn't happen when playing games or watching movies or youtube.

[Mindovermaster Moderator]

using your mic might have caused too much power, so it disconnects.

[:No-Frost:]

1 hour ago, Mindovermaster said:

using your mic might have caused too much power, so it disconnects.

But I use the mic while playing games...