Norton AV 2002 Problem


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I'm having a problem scanning for viruses. I installed NAV 2002 and it worked fine with my first virus scan but I did a LiveUpdate to DL the most recent virus defs and also a NAV program update. Now when I try to do a scan I get a java error.

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BTW, I'm running XP... and I never had this problem before until I downloaded the NAV program update... I already tried reinstalling it.

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Originally posted by xEonBuRn

I'm having a problem scanning for viruses. I installed NAV 2002 and it worked fine with my first virus scan but I did a LiveUpdate to DL the most recent virus defs and also a NAV program update. Now when I try to do a scan I get a java error.

user posted image

BTW, I'm running XP... and I never had this problem before until I downloaded the NAV program update... I already tried reinstalling it.

One rule I always follow: NEVER USE LIVEUPDATE!

Always go here to get your files man:

http://www.symantec.com/avcenter/download/...ges/US-NNT.html

Liveupdate is nothing but spyware so beware if your copy is NOT legal!

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Have you done any registry cleaning? On two seperate installations, after I used System Mechanic to get rid of some registry settings it said were deletable, I got the same error. Even after I restored the registry it didn't seem to work, so I just reinstalled NAV.

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Sigh....

Liveupdate has as much spyware as WindowsUpdate, which is nothing.

Regardless, Software developers cannot cripple software if they suspect illegal use, what if they are wrong? You people are way too paranoid. Your toaster is not sending messages back to its spaceship.

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do you get the same error after reinstalling then running live update?...or without the live update?...tried getting a different copy *but if it worked before, that shouldn't be the problem*

...see if you can clean up your registry, *delete all the norton related stuff* then reinstall it?

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That happens when u start the PC with NAV 2002 disabled :o . Just go to Options and put enable, u'll see. (only if u disabled the Auto Protect thing) and if u want make it to run at start up. And i use LiveUpdate all the time :roll:

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I uninstalled and deleted everything out, including reg keys and dirs... I reinstalled it, worked fine, then tried that site that Scorbing gave and those virus def updates worked fine. So I haven't tried liveupdate but I don't think I will.

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If you feel that the uninstall isn't working as well as it should, you should try running RNAV.EXE. This program should completely remove all NAV files and related registry entries. Though, I doubt that it will affect LiveUpdate.

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Dude stop complicating your life over this. Just uninstall it, delete the NAV folder from the Program Files - if it's still there after uninstallation - clean your registry with Norton Windoctor and re-install NAV then update it by going to the page I gave you. Do not use LiveUPdate.

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