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New Exchange profile sends but won't receive


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I took over a server (SBS 2011) for a small company. I created a new domain account profile for myself which propagated into Exchange 2010. I am able to send email from it but not receive. Everyone else can get emails just fine.

I have checked and compared every setting I can find for this profile and I can't figure out what's wrong. When the email bounces back I get error: 550 550 5.7.1 Relay access denied (state 14)

Any ideas?

Thanks!!!!

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Ok, I am trippin. I just created another user account on another server of the same config for another company and I am having the same issues. There must be something I am missing in the setup process.

I've been creating the user account via the SBS console and setting them up at network admin account. SBS console says the email account is also created and a welcome email sent. When I log in the email is there from the system, I can send email, but not receive it from the outside.

Please tell me the stupid thing I am missing lol. Is there is a setting in AD or EMC I'm forgetting?

Thanks!

Alex

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check for a smart host

also do they have direct mail delivery?

or is is a pop3 download hosted external pointing to the server?

By smart host you mean that the send connector is created and enabled? I checked and it is. All other users can receive outside emails ok.

It's not authoritative domain, it's setup as internal relay domain, the .com domain is anyway and set to true. The internal domain is setup as authoritative and set to false.

I've also checked the MX records, all settings seem ok. As mention, only the new accounts I'm creating aren't receiving outside email, all others are working.

I've also checked that the delivery restrictions under mail flow settings for that group and user is set to all senders and that require all users to be authenticated is unchecked as well.

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(This is from memory, sorry)

In the SBS console click Network then look for POP3 Connector near the bottom and view the properties of that.

Do you see email accounts listed in there? if so... you need to find out their hosting control panel info and create an email address for the person in the hosting control panel, then set up the account in the pop3 connector and point emails to deliver to the new user.

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(This is from memory, sorry)

In the SBS console click Network then look for POP3 Connector near the bottom and view the properties of that.

Do you see email accounts listed in there? if so... you need to find out their hosting control panel info and create an email address for the person in the hosting control panel, then set up the account in the pop3 connector and point emails to deliver to the new user.

No account are listed there and the POP3 connector status is off.

Now what lol.

Thanks!

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Ok so you have your send connector properly configured,

What about your transport?

Accepted domains? Default policy? Receive Connector?

I believe so. Just to reinterate, all users can send/receive, only these new account I have created the last couple days are not receiving correctly at this point.

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Out of CALs?

I thought about that but this is happening on 2 different servers for seperate clients. There has to be something common and required that I'm overlooking during the account creation process, it's driving me nuts I'm having this brain fart!

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Do they have the proper external address associated to the account.

If it is only happening on one or two users, it is something in their profile as stupid as it may be.

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Do they have the proper external address associated to the account.

If it is only happening on one or two users, it is something in their profile as stupid as it may be.

Are you referring to the X400 entry that is like this: C=US;A= ;P=Company;O=Exchange;S=Doe;G=John; I have verified it comparing it against other users entries, it's syntax is dead on.

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No, not the x400. Their smtp email address

user@mycompany.com

if user does not have the proper domain assigned to them they will never receive on that domain.

Mail flow:

Internet knows where to send mail via mx record

Server knows to accept mail for xyz domain

User is assigned an email address for xyz domain

The user is usually assigned a email address based on a policy, but if the policy has been removed or only has the x400 in it they will never get automatically assigned a smtp address. If the user does not have a smtp, and the smtp has to be the default as this is what mail clients reply back to, they will never in an infinite amount of year be able to receive internet email.

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No, not the x400. Their smtp email address

user@mycompany.com

if user does not have the proper domain assigned to them they will never receive on that domain.

Mail flow:

Internet knows where to send mail via mx record

Server knows to accept mail for xyz domain

User is assigned an email address for xyz domain

The user is usually assigned a email address based on a policy, but if the policy has been removed or only has the x400 in it they will never get automatically assigned a smtp address. If the user does not have a smtp, and the smtp has to be the default as this is what mail clients reply back to, they will never in an infinite amount of year be able to receive internet email.

Yeah the SMTP address is correct and the same as all others on the domain. On these servers the SMTP was setup by default and I only had to add the x400.

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x400 really isn't needed.

Do you have a spam filter? did you tell it that it has new addresses to deal with?

None of the anti-spam settings are changed from default, I have nothing specified for receipt filtering, sender filtering, etc. Both servers are like this, nothing from default in this regard.

I also have verified the email address policy settings in the org hub and it all looks correct.

:(

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So no third party antispam solution (postini, barracuda, gfi, etc), smtp address is fine, all others on the servers are sending and receiving...I would say it would be time to open up your mail flow troubleshooter.

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So no third party antispam solution (postini, barracuda, gfi, etc), smtp address is fine, all others on the servers are sending and receiving...I would say it would be time to open up your mail flow troubleshooter.

Yeah I ran that from the toolbox yesterday along with the best pratices analyzer, and it couldn't find anything I did wrong. Grrrr lol. I'll run it again though.

EDIT: Error retreiving information from active directory. That's something. I must have chosen the wrong issue to troubleshoot yesterday or something.

EDIT: Haha, no matter whos email I use I get the same error for the test, so much for that lol.

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If it isn't showing anything, it probably isn't on the server then. It is an external device/service either on your network, or outside, but probably something that you control.

Without seeing it or understanding your network, I would say that your exchange server and accounts are probably setup right.

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