Has anyone signed up for Backify? If so, have you had any luck getting their Livedrive software to work? When you first launch the software, you have to log in. It's pretty bad that this is where the problem begins. It sits there saying that it is trying to verify my account. It spins for about 3 minutes, then says it can't connect to LiveDrive's servers, or there's a problem with my internet connection. Seeing as how I'm writing this from the machine I have the software installed on, my internet connection is fine. I've sent an email to their support department, and they emailed me back saying that I need to contact LiveDrive's support. I contacted LiveDrive's support, and they're telling me that since it's a reseller account, I need to talk to Backify. They've also already charged my credit card. Not like it's a big amount, but still, you think if you provide a product, you'd support it. Since LiveDrive is the only one with forums, I tried posting there as well, but their moderators have to approve the post. It's still not been approved and I posted the topic there this morning. It's now 5:26PM. A little frustrating to be honest. Hopefully someone may have had the same problem and hopefully I can get an answer. Thanks.
Question
Ethere
Has anyone signed up for Backify? If so, have you had any luck getting their Livedrive software to work? When you first launch the software, you have to log in. It's pretty bad that this is where the problem begins. It sits there saying that it is trying to verify my account. It spins for about 3 minutes, then says it can't connect to LiveDrive's servers, or there's a problem with my internet connection. Seeing as how I'm writing this from the machine I have the software installed on, my internet connection is fine. I've sent an email to their support department, and they emailed me back saying that I need to contact LiveDrive's support. I contacted LiveDrive's support, and they're telling me that since it's a reseller account, I need to talk to Backify. They've also already charged my credit card. Not like it's a big amount, but still, you think if you provide a product, you'd support it. Since LiveDrive is the only one with forums, I tried posting there as well, but their moderators have to approve the post. It's still not been approved and I posted the topic there this morning. It's now 5:26PM. A little frustrating to be honest. Hopefully someone may have had the same problem and hopefully I can get an answer. Thanks.
Link to comment
Share on other sites
1 answer to this question
Recommended Posts