Friend changed routers, now her webcam freezes regulary when I view it


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My friend (who lives in Estonia) recently changed her wireless router to a TP-Link one.

She gets good speeds (717.6 KB/s down, 89.7 KB/sec up) and has 4 of 5 signal bars.

However, when we turn our webcams on, mine (I am in the UK) remains smooth on her end but her stream keeps freezing on my end.

It can be smooth for 10-30 seconds then freeze for a minute or two then go back to being smooth.

Any ideas?

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General internet congestion between you two is the most likely cause. Could be wifi as well, and upload speeds could be better for video chat. 89KBps is just enough for for voice (~64KBps)

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General internet congestion between you two is the most likely cause. Could be wifi as well, and upload speeds could be better for video chat. 89KBps is just enough for for voice (~64KBps)

89.7 KB/s is more than enough.

Also, as I said, it worked fine using the older router.

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And you have given us what to work with? We don't know what his old router was, we don't know what model his new router is.

For all we know he was using N and now is on B?

What security is he using maybe he was open before and his client has issues with wpa2, or whatever your using, etc.

Your going to have to give us something to work with -- DETAILS

So my old car use to do 120 without any issues, but my new car doesn't --- whats wrong? ;)

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89.7 KB/s is more than enough.

Also, as I said, it worked fine using the older router.

There still is a lot of increased internet congestion due to the holidays. A speed test only shows how fast your connection is between your modem and the test server.

Edit: BY THE WAY - from Skype.com

https://support.skype.com/en/faq/FA1417/How-much-bandwidth-does-Skype-need;jsessionid=247B30D49E7EE870C99A49BD32D5ED46?frompage=search&q=how+much+bandwidth+for+a+call&fromSearchFirstPage=false

(now if you are correct with your units being KB and not kb, she has 700kbps which should be enough for high quality)

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And you have given us what to work with? We don't know what his old router was, we don't know what model his new router is.

For all we know he was using N and now is on B?

What security is he using maybe he was open before and his client has issues with wpa2, or whatever your using, etc.

Your going to have to give us something to work with -- DETAILS

So my old car use to do 120 without any issues, but my new car doesn't --- whats wrong? ;)

Old router was a JAHT WP-4001BR. Unsure what settings were used.

New router is a TP-LINK TL-MR3220 ("ADSL/3G Wireless Lite N Router"):

Wireless Radio: Enable

Name (SSID): TP-LINK_CA7D00

Channel: Auto (Current channel 6)

Mode: 11bgn mixed

Channel Width: Automatic

Max Tx Rate: 150Mbps

WDS Status: Disable

Security Type: WPA/WPA2 - Personal

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from those settings I would change a couple of things.. For starters do you really have b,g and N devices that will use this network? Change it reflect what you need to connect. Rare there are any B devices still around, and if an current home even G devices might be gone.

Also I agree Auto is never good, run http://www.metageek.net/products/inssider/ or something to see what is best channel to run on or your location

But biggest thing is that first devices is NOT even a router - it does NOT do nat.. And this second device is a 3G router, ie UMTS/HSPA/EVDO USB modems, etc.

What connection do they have? Are they using a 3G modem? What devices was that first device connected too - did that change as well?

The info you gave is a start, but need DETAILS of the network connection -- I would guess they are double natting without any more info, since that first device was not a nat device, and now they using a NAT router -- unless they just using it as an AP??

Details Details Details!

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