IT Support Help Desk - Software?

[+Byt Subscriber¹]

Hi All,

Ive been looking into getting a dedicated IT Support Help Desk package to replace the current Access Database is use.

im looking for features suchs as holding all my clients info, being able to generate reports of jobs easily, possibly being able to do monthly reports of how much time was spent on site for each client.

Being able to view a "Computer History" for each PC we look after etc.

I have had a good look at Spiceworks, but i just think this is abit overkill for what i need tbh.

I was hoping someone here would know just the program i need? Or a web based software?

Sometime with a free trial would be a bonus!

Thank you and i hope someone can help!

[ANON86364]

I use Connectwise right now but honestly it is overkill for our operation. It's great when you're managing multiple techs and a large volume of tickets, but what we used before this was much better in my opinion and it's free: Shockey Monkey

[freak180]

Not to sound stupid but I never understood how people can send tickets to you? Would they need an account as well? (The clients)

[+Byt Subscriber¹]

You would create the ticket for the client when they phone, its an internal system i need :)

Currently using Sugar CRM and its pretty neat :)