Need help wit SBS 2011 and Exchange 2010

[zeta_immersion]

My problem is 2 fold in a way as it seems to work but not fully

Using the microsoft exchange test utility I get the following 2 errors (the otehr 2 tests are passed green 100% - OWA works fine) ... have tried looking into those 2 errors but unable to get to the bottom of it ...

running the Outlook Anywhere (RPC over HTTP)

Attempting to ping RPC proxy mail.domain.com

RPC Proxy can't be pinged.

Additional Details

An HTTP 401 Unauthorized response was received from the remote Unknown server. This is usually the result of an incorrect username or password. If you are attempting to log onto an Office 365 service, ensure you are using your full User Principal Name (UPN).

running the Exchange ActiveSync

An ActiveSync session is being attempted with the server.

Errors were encountered while testing the Exchange ActiveSync session.

Test Steps

Attempting to send the OPTIONS command to the server.

Testing of the OPTIONS command failed. For more information, see Additional Details.

Additional Details

An HTTP 401 Unauthorized response was received from the remote IIS7 server. This is usually the result of an incorrect username or password. If you are attempting to log onto an Office 365 service, ensure you are using your full User Principal Name (UPN).

[ybrett23]

My problem is 2 fold in a way as it seems to work but not fully

Using the microsoft exchange test utility I get the following 2 errors (the otehr 2 tests are passed green 100% - OWA works fine) ... have tried looking into those 2 errors but unable to get to the bottom of it ...

running the Outlook Anywhere (RPC over HTTP)

Attempting to ping RPC proxy mail.domain.com

RPC Proxy can't be pinged.

Additional Details

An HTTP 401 Unauthorized response was received from the remote Unknown server. This is usually the result of an incorrect username or password. If you are attempting to log onto an Office 365 service, ensure you are using your full User Principal Name (UPN).

running the Exchange ActiveSync

An ActiveSync session is being attempted with the server.

Errors were encountered while testing the Exchange ActiveSync session.

Test Steps

Attempting to send the OPTIONS command to the server.

Testing of the OPTIONS command failed. For more information, see Additional Details.

Additional Details

An HTTP 401 Unauthorized response was received from the remote IIS7 server. This is usually the result of an incorrect username or password. If you are attempting to log onto an Office 365 service, ensure you are using your full User Principal Name (UPN).

what errors are you seeing ?

can you send or receive mail?

have you set up a "mail.domain.com" in dns

[zeta_immersion]

Yes, sending works , receiving works but Outlook 2007 unable to make it work (although I have encountered a domain name where they cannot send/receive to me and I cannot send/receive from them, otehrwise all other domains - hotmail/yahoo/rogers/others seem to work fine

[ybrett23]

Yes, sending works , receiving works but Outlook 2007 unable to make it work

\

have you set up outlook over http in the emc?

do you get a bounce back from the domain you cant send to?

[zeta_immersion]

hmmm ... all i can tell you as of this second is that if I go into Server Config - Client Access - Ecp I have the internal and external domains there ...

not sure (have not come upon a tutorial to set that up per say)

Authentication - form based

[ybrett23]

is there an dns entry pointing to the mail.domain.com?

in the emc on the right hand section under server, client access do you see an option to enable/disable outlook anywhere?

[zeta_immersion]

Yes the port is opened and tested (443) and within the lan/server I get the propr 505/501 error so in essesnce it is working but have no clue why outlook would not budge (could it be because of the form based authentication -- make it basic?)

Edit: have not tried outlook within the lan though, only wan - which is not working

[ybrett23]

the issue is only with outlook over http then? is it in the config inside outlook?

[zeta_immersion]

what do you mean? ... a bit more info if it helps

In outlook 2007 (could upgrade if that is the problem) ....

establishing network connection (check - good)

search for user server settings (autodiscovery - check -good)

then logon to server keeps asking for password over and over and over again

so I am assuming that the server or something within IIS or Exchange is blocking the request ... I have no clue what or why or where to even look

[ybrett23]

dont do auto discovery,do a manual set up

then go into the more settings, connection and setup outlook over https

Edited May 12, 2012 by ybrett23

[zeta_immersion]

Still continually asks for the damn password without letting me in (the accounts works fine in OWA but not in outlook (manual setup or otherwise)

[ybrett23]

are you trying to set it up outside of the network?

[zeta_immersion]

Yes, outside the network ... the computer is not within the lan ... different network all together

[ybrett23]

can you vpn in then set up outlook?

ive had this issue before as the setup of outlook wont take the config

[zeta_immersion]

I would have to try that once I get home, I can only remote to the server and make config and test from anotehr computer to see if it works ...

So, I should try it within the network to see if it works ...

Now

Case 1: works, then it means something is blocking the protocol to get outside the network

Case2: not working then a bigger problem I would assume

[ybrett23]

let me know how you get on when you get home,

i assume you have opened up 443?

have you tried restarting the exchange services ?

[zeta_immersion]

Yes, 443 is open and good to go, exchange has been restarted

What puzzles me the most is that

1. Outlook Anywhere (RPC over HTTP) says cannot ping proxy

2. Exchange ActiveSync says send Option command

I have recreated the virtual directories for ECP and autodiscovery ... yet, manual/automatic setup not working

Edit: which is true. I cannot ping the damn site. IT works fine for mail.domain and domain.com but not ping ....

[sc302 Veteran]

Can u connect to

Https://server/owa from a local computer? Use the internal server name. First let's test internal. To make life easier get a cert from an authorized certificate provider.

If you want to get this working quickly we can do a join.me session.

[zeta_immersion]

I can confirm the following are working from within the lan

OWA / ECP / Autodiscovery

I can also confirm the following are working on WAN

OWA / ECP / Autodiscovery (https://server/OWA (or ecp_

Will do the test for Outlook within LAN today once I get home ... the certificate I hae is recognised and passes the microsoft exchange test for atuodiscovery and activesync

[sc302 Veteran]

Dp

[sc302 Veteran]

Did you enable rpc over http and did you enable active sync? Both need to be enabled.

[zeta_immersion]

as far as I can look at rpc is installed and configured ... active sync seems to be fine, but just to doublecheck

under server config client access https://mail.domain....rver-ActiveSync can be accessed from WAN just fine (though it gives the error http version not supported) from within LAN same thing (505/501 common error)

for RPC same thing .... I will be running the assumption both services are up and runing and the 505 http version not supported from what I have read mean it works fine ?!

[sc302 Veteran]

Can your phone hit it locally? Or remotely ? What do event logs say after you try to connect?

[zeta_immersion]

have not tried locally with outlook (did not cross my mind as I wanted it to work from WAN - oversight on my part - will do it once I get home from work) as for logs, have not found anything conclusive in IIS nor exchange though I only looked briefly)

but from what you can deduce from what I have provided, it should work right?

[sc302 Veteran]

It should work. Port 80, 443, and 25 are all that are needed. Something isn't right, event logs should help quite a bit.