Internet dropouts (not surprising)


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Hi, my partner's father runs a health clinic and I'm trying to help him out. For years, his internet has dropped out whenever there is a phone call. The main clinic phone is not filtered though!

The obvious solution would be to just add an adsl filter.

There is a problem though, the phone doesn't seem to get enough power to work at all when plugged into a filter. It doesn't have a mains connection either so the only way it gains power is through the phone line.

Other than just getting a new phone, is there any sort of powered adsl filter that will add just that extra bit of power to the line to power the phone, or is a new phone the only option?

the current setup is:

router

answer machine >>> adsl filter > socket 2 on the wall

The phone is on its own connection on the socket on the wall, but it's all a single line.

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I only say this because I'm betting on the fact that he LOVES this phone, he's had it for years.

If not, anyone know of a good office phone with intercom transfer ability, that is definitely powered by the mains?

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It sounds like you are trying to filter a digital phone system in his office.

That would explain why it stops working when you filter it.

I honestly don't know how to approach this without seeing how the office is set up, but I would check to see if he has a digital/multiline phone system in his business.

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It sounds like you are trying to filter a digital phone system in his office.

That would explain why it stops working when you filter it.

I honestly don't know how to approach this without seeing how the office is set up, but I would check to see if he has a digital/multiline phone system in his business.

The system is a very old analogue system in the basement. I doubt the phone is digital, it looks to be in the region of at least 15 years old.. I guess the old phone system it's self could be a problem in it's self but first, I need to see if the line drops when the phone is filtered, which as it stands isn't possible as the phone doesn't work when it's in a filtered socket.

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Is the ADSL router/splitter cable connected to the very first incoming socket in the building? That makes all the difference ;)

Edit: Looks like you have the adsl router plugged into a socket and the phone in another, but adsl routers I know require a splitter cable which you can connect a phone to.

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Is the ADSL router/splitter cable connected to the very first incoming socket in the building? That makes all the difference ;)

Edit: Looks like you have the adsl router plugged into a socket and the phone in another, but adsl routers I know require a splitter cable which you can connect a phone to.

This is what we have:

phone.png

But as I say, the phone doesn't get enough power when filtered for some weird reason.

This is the phone in question:

KX-T7130E-B.jpg

A Panasonic KX-T7130E-B

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You need to have a filter on each extension box

so if the phone is plugged into one and the internet on the other you need one on each one

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I also found this it might be worth getting bt out to check

when the BT engineer fitted a new master socket he had wired 2 and 5 the wrong way around !!!!!!!!! Although I have read this should not matter it obviously does, after swapping them all works fine...

they both caryy speech and ring signals but might be worth a check :)

ALSO: is the phone or the router on the master socket?

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You need a splitter on the phone connection to socket B and then connect it to the phone. Like I said, a phone on the same incoming line as the ADSL router will give problems, because it isn't going through the ADSL splitter connection.

Crude illustration to show what I mean

post-2-0-64917100-1347275462_thumb.png

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You need a splitter on the phone connection to socket B and then connect it to the phone. Like I said, a phone on the same incoming line as the ADSL router will give problems, because it isn't going through the ADSL splitter connection.

Crude illustration to show what I mean

post-2-0-64917100-1347275462_thumb.png

You should have been an artist, a wasted talent :p

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Socket a and b appear to be the one incoming line, so it doesn't matter which one is used, so long as the adsl modem is the first on it (via the adsl splitter) phones need to go off the splitter, forget the filters for now.

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You need a splitter on the phone connection to socket B and then connect it to the phone. Like I said, a phone on the same incoming line as the ADSL router will give problems, because it isn't going through the ADSL splitter connection.

Crude illustration to show what I mean

post-2-0-64917100-1347275462_thumb.png

I've tried this configuration and the phone doesn't work, the LCD panel doesn't light up and there isn't any dial tone, even if I disconnect the answer machine :/

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Mark

there a master socket then another telephone socket coming out from it?

It's very likely but I haven't had the chance to look yet as the clinic is open and in use. I imagine the master socket is in the flat up stairs, will get back with more info soon.

Here's a clearer diagram btw

Untitled.png

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Ok here's where all the extensions are connected which is right next to the master socket. When attempting to put a filter on the socket, broadband doesn't connect at all. I have no experience at all with this sort of hardware so any help will be really appreciated!

photo.jpg

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Looks like you need the ADSL router setup here OR a splitter + ADSL filter setup here...

post-16763-0-06627600-1347286288.png

The line coming into that system needs to be filtered before it enters it and the ADSL modem needs to be unfiltered. Work your way back until you accomplish that goal.

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Looks like you need the ADSL router setup here OR a splitter + ADSL filter setup here...

post-16763-0-06627600-1347286288.png

The line coming into that system needs to be filtered before it enters it and the ADSL modem needs to be unfiltered. Work your way back until you accomplish that goal.

Mark

there a master socket then another telephone socket coming out from it?

Eh? Eh?...

Untitled-1.jpg

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When I did DSL installations for BellSouth we were given replacement network interfaces to install. The DSL was split off where the phone line came into the house and we were to install a separate jack at the customer's chosen area that was connected directly to the NI. If it's a hybrid PBX and you have the filter anywhere in the system's loop it may be filtering out power or control signals.

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