cacoe Posted September 10, 2012 Share Posted September 10, 2012 Hi, my partner's father runs a health clinic and I'm trying to help him out. For years, his internet has dropped out whenever there is a phone call. The main clinic phone is not filtered though! The obvious solution would be to just add an adsl filter. There is a problem though, the phone doesn't seem to get enough power to work at all when plugged into a filter. It doesn't have a mains connection either so the only way it gains power is through the phone line. Other than just getting a new phone, is there any sort of powered adsl filter that will add just that extra bit of power to the line to power the phone, or is a new phone the only option? the current setup is: router answer machine >>> adsl filter > socket 2 on the wall The phone is on its own connection on the socket on the wall, but it's all a single line. Link to comment Share on other sites More sharing options...
cacoe Posted September 10, 2012 Author Share Posted September 10, 2012 I only say this because I'm betting on the fact that he LOVES this phone, he's had it for years. If not, anyone know of a good office phone with intercom transfer ability, that is definitely powered by the mains? Link to comment Share on other sites More sharing options...
articuno1au Posted September 10, 2012 Share Posted September 10, 2012 It sounds like you are trying to filter a digital phone system in his office. That would explain why it stops working when you filter it. I honestly don't know how to approach this without seeing how the office is set up, but I would check to see if he has a digital/multiline phone system in his business. Link to comment Share on other sites More sharing options...
cacoe Posted September 10, 2012 Author Share Posted September 10, 2012 It sounds like you are trying to filter a digital phone system in his office. That would explain why it stops working when you filter it. I honestly don't know how to approach this without seeing how the office is set up, but I would check to see if he has a digital/multiline phone system in his business. The system is a very old analogue system in the basement. I doubt the phone is digital, it looks to be in the region of at least 15 years old.. I guess the old phone system it's self could be a problem in it's self but first, I need to see if the line drops when the phone is filtered, which as it stands isn't possible as the phone doesn't work when it's in a filtered socket. Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted September 10, 2012 Administrators Share Posted September 10, 2012 Is the ADSL router/splitter cable connected to the very first incoming socket in the building? That makes all the difference ;) Edit: Looks like you have the adsl router plugged into a socket and the phone in another, but adsl routers I know require a splitter cable which you can connect a phone to. Link to comment Share on other sites More sharing options...
+Dick Montage Subscriber² Posted September 10, 2012 Subscriber² Share Posted September 10, 2012 One quick simple recommendation: separate line for ADSL Link to comment Share on other sites More sharing options...
cacoe Posted September 10, 2012 Author Share Posted September 10, 2012 Is the ADSL router/splitter cable connected to the very first incoming socket in the building? That makes all the difference ;) Edit: Looks like you have the adsl router plugged into a socket and the phone in another, but adsl routers I know require a splitter cable which you can connect a phone to. This is what we have: But as I say, the phone doesn't get enough power when filtered for some weird reason. This is the phone in question: A Panasonic KX-T7130E-B Link to comment Share on other sites More sharing options...
Haggis Veteran Posted September 10, 2012 Veteran Share Posted September 10, 2012 You need to have a filter on each extension box so if the phone is plugged into one and the internet on the other you need one on each one Link to comment Share on other sites More sharing options...
Haggis Veteran Posted September 10, 2012 Veteran Share Posted September 10, 2012 I also found this it might be worth getting bt out to check when the BT engineer fitted a new master socket he had wired 2 and 5 the wrong way around !!!!!!!!! Although I have read this should not matter it obviously does, after swapping them all works fine... they both caryy speech and ring signals but might be worth a check :) ALSO: is the phone or the router on the master socket? Link to comment Share on other sites More sharing options...
Stephen Veteran Posted September 10, 2012 Veteran Share Posted September 10, 2012 I would try using a different adsl filter too, may just be that model which limits the output voltage or something. Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted September 10, 2012 Administrators Share Posted September 10, 2012 You need a splitter on the phone connection to socket B and then connect it to the phone. Like I said, a phone on the same incoming line as the ADSL router will give problems, because it isn't going through the ADSL splitter connection. Crude illustration to show what I mean Haggis 1 Share Link to comment Share on other sites More sharing options...
Haggis Veteran Posted September 10, 2012 Veteran Share Posted September 10, 2012 yeah like Neoband says or like this Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted September 10, 2012 Administrators Share Posted September 10, 2012 You shouldn't need any filters if the phones go off the adsl splitter. Link to comment Share on other sites More sharing options...
Detection Posted September 10, 2012 Share Posted September 10, 2012 You need a splitter on the phone connection to socket B and then connect it to the phone. Like I said, a phone on the same incoming line as the ADSL router will give problems, because it isn't going through the ADSL splitter connection. Crude illustration to show what I mean You should have been an artist, a wasted talent :p Steven P. 1 Share Link to comment Share on other sites More sharing options...
Steven P. Administrators Posted September 10, 2012 Administrators Share Posted September 10, 2012 Socket a and b appear to be the one incoming line, so it doesn't matter which one is used, so long as the adsl modem is the first on it (via the adsl splitter) phones need to go off the splitter, forget the filters for now. Link to comment Share on other sites More sharing options...
articuno1au Posted September 10, 2012 Share Posted September 10, 2012 yeah like Neoband says All I see is a bunch of dudes dressed like Kiss with Neobond's head on them >.> Link to comment Share on other sites More sharing options...
cacoe Posted September 10, 2012 Author Share Posted September 10, 2012 You need a splitter on the phone connection to socket B and then connect it to the phone. Like I said, a phone on the same incoming line as the ADSL router will give problems, because it isn't going through the ADSL splitter connection. Crude illustration to show what I mean I've tried this configuration and the phone doesn't work, the LCD panel doesn't light up and there isn't any dial tone, even if I disconnect the answer machine :/ Link to comment Share on other sites More sharing options...
Haggis Veteran Posted September 10, 2012 Veteran Share Posted September 10, 2012 Mark there a master socket then another telephone socket coming out from it? Link to comment Share on other sites More sharing options...
cacoe Posted September 10, 2012 Author Share Posted September 10, 2012 Mark there a master socket then another telephone socket coming out from it? It's very likely but I haven't had the chance to look yet as the clinic is open and in use. I imagine the master socket is in the flat up stairs, will get back with more info soon. Here's a clearer diagram btw Link to comment Share on other sites More sharing options...
cacoe Posted September 10, 2012 Author Share Posted September 10, 2012 Ok here's where all the extensions are connected which is right next to the master socket. When attempting to put a filter on the socket, broadband doesn't connect at all. I have no experience at all with this sort of hardware so any help will be really appreciated! Link to comment Share on other sites More sharing options...
+LogicalApex MVC Posted September 10, 2012 MVC Share Posted September 10, 2012 Looks like you need the ADSL router setup here OR a splitter + ADSL filter setup here... The line coming into that system needs to be filtered before it enters it and the ADSL modem needs to be unfiltered. Work your way back until you accomplish that goal. Link to comment Share on other sites More sharing options...
cacoe Posted September 10, 2012 Author Share Posted September 10, 2012 Am I right in thinking that only the master socket usually has a test socket behind the face plate? Link to comment Share on other sites More sharing options...
cacoe Posted September 10, 2012 Author Share Posted September 10, 2012 There's no internet connectivity at all when I connect an adsl filter to the master socket. Weird! Link to comment Share on other sites More sharing options...
cacoe Posted September 10, 2012 Author Share Posted September 10, 2012 Looks like you need the ADSL router setup here OR a splitter + ADSL filter setup here... The line coming into that system needs to be filtered before it enters it and the ADSL modem needs to be unfiltered. Work your way back until you accomplish that goal. Mark there a master socket then another telephone socket coming out from it? Eh? Eh?... Link to comment Share on other sites More sharing options...
Eric Veteran Posted September 10, 2012 Veteran Share Posted September 10, 2012 When I did DSL installations for BellSouth we were given replacement network interfaces to install. The DSL was split off where the phone line came into the house and we were to install a separate jack at the customer's chosen area that was connected directly to the NI. If it's a hybrid PBX and you have the filter anywhere in the system's loop it may be filtering out power or control signals. Link to comment Share on other sites More sharing options...
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