Livin in a box Posted February 2, 2013 Share Posted February 2, 2013 I've recently moved to Sky Broadband from TalkTalk who have just completed testing my line and have given me the following speeds: Needless to say, I'm not impressed with these speeds as Sky say I should be getting between 12.9 Mbps to 19.0 Mbps on my line, which is what I was getting with TalkTalk (well, before I told them I was going to quit...and when it wasn't winter). EDIT: Also, I have the option to even leave Sky and the contract if my speed isn't above 9.2Mbps, so I'll have to contact them. The problem is that when it gets to winter the connection used to go awful when I was with TalkTalk so it had to moved to slower speeds as it was unusable. Sky also did the tests on my line and when it got to faster speeds, it also went unstable. I wanted to ask whether it could be the fault of the old style master socket that is fitted into this house? By this, I mean the one shown in the photo below on the left: It has the old style BT 'T' logo on it too. The reason I say this is because TalkTalk actually said that "there's no way you don't have an NTE5 socket, you're looking in the wrong place" (or words to that effect) but I know I'm not. But I don't have one, and I am under the impression that I can't put one in myself, it has to be BT who are very kind and charge ?105 for the privilege. I've asked this question before on the TalkTalk forums but they always skimped over it, but I just wanted to know some opinions from Neowinians :) Link to comment Share on other sites More sharing options...
theyarecomingforyou Posted February 2, 2013 Share Posted February 2, 2013 You can fit them yourself. I know somebody whose internet would disconnect everytime they received a phone call - replacing the master socket fixed it and they did it themselves. Link to comment Share on other sites More sharing options...
YouWhat Posted February 2, 2013 Share Posted February 2, 2013 I recently re did my contract with talk talk, and they sent bt engineer out to replace the master socket in the house, from what I was told by the engineer, these sockets have a buffer of some sort in them, and that is why ours needed to be replaced, as it was older style socket we had, like you have in the picture. The new sock has got BT Openreach logo plastered over the top of it now Link to comment Share on other sites More sharing options...
Livin in a box Posted February 2, 2013 Author Share Posted February 2, 2013 I recently re did my contract with talk talk, and they sent bt engineer out to replace the master socket in the house, from what I was told by the engineer, these sockets have a buffer of some sort in them, and that is why ours needed to be replaced, as it was older style socket we had, like you have in the picture. The new sock has got BT Openreach logo plastered over the top of it now Did it cost you for them to replace the socket? Link to comment Share on other sites More sharing options...
YouWhat Posted February 2, 2013 Share Posted February 2, 2013 nope, they did it as part of the contract renewal, if they was gonna charge me, they would of got told where to go lol, it their responsibility to provide the line and service, your responsible after the master socket, so if they need to replace it, it is down to them to pay for it. Link to comment Share on other sites More sharing options...
Livin in a box Posted February 2, 2013 Author Share Posted February 2, 2013 nope, they did it as part of the contract renewal, if they was gonna charge me, they would of got told where to go lol, it their responsibility to provide the line and service, your responsible after the master socket, so if they need to replace it, it is down to them to pay for it. I remember with TalkTalk being told that to change the socket I would be looking at a bill of ?95 for their services. But tomorrow, I'm ringing Sky and getting this sorted out! Link to comment Share on other sites More sharing options...
Crisp Posted February 2, 2013 Share Posted February 2, 2013 Our new home had a cheap crappy socket, I swapped it out myself with a newer modern socket with the newer adsl splitter / filter built in. It's an easy job to do, as long as you have a punch down tool. As for it also being an older socket, have you taken it off to see if the bell wire is still attached? This can be removed, as it can cause interference with your Broadband with some people reporting a better sync speed. The wire is no longer used with todays phones. Link to comment Share on other sites More sharing options...
Aergan Posted February 2, 2013 Share Posted February 2, 2013 I had mine changed from the old type to a brand new infinity based one when I upgraded to EE ftc 40mbit from Orange ADSL2+. We had been having loads of problems with the line and erratic ADSL/2+ connection speeds during the 3 years period with numerous line checks, busted routers and poor voice quality. When the BT engineer arrived, the line died completely during a second test and he found the fault - perished bare aluminium wiring to the master socket which was broken and shorting. He re-crimped some copper wire at the base and fitted the new socket at no extra charge. No issues now, couldn't be happier. Link to comment Share on other sites More sharing options...
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