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Livin in a box

Some programs refuse to detect Internet on my PC

22 posts in this topic

Since yesterday, I've not been able to get the Dropbox program (I can get on it fine via Chrome) or Origin to connect to the Internet, even though all other programs seem to be working perfectly fine. I've uninstalled them and they won't work and Norton isn't blocking them. They were working perfectly fine until yesterday and I'm pretty sure I haven't changed anything to render them inoperable.

Anyone else know what I can try to get them working?

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Well get some simple test done. For starters can you post the output of your ipconfig /all?

example - if your IP starts with 192.168.x.x, 10.x.x.x or 172.16-31.x.x its private and not a valid IP on the internet so there is no reason to hide it. Now I snipped out part of my global ipv6 address, because that is a public IP and you can route to it over the public net for privacy reasons. This will give us a basis for discussion on what is what on your network, what your using for dns, etc. etc.

C:\Windows\System32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : i5-w7

Primary Dns Suffix . . . . . . . : local.lan

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : local.lan

Ethernet adapter Local:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom NetLink Gigabit Ethernet

Physical Address. . . . . . . . . : 18-03-73-B1-0D-D3

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2601:d:snipped::666(Preferred)

Link-local IPv6 Address . . . . . : fe80::e0cd:efb8:f50:7e7b%12(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 2601:d:snipped::1

192.168.1.253

DNS Servers . . . . . . . . . . . : 192.168.1.253

NetBIOS over Tcpip. . . . . . . . : Enabled

Do something as simple as pinging www.google.com.. what does it show?

example

C:\Windows\System32>ping www.google.com

Pinging www.google.com [173.194.43.52] with 32 bytes of data:

Reply from 173.194.43.52: bytes=32 time=40ms TTL=54

Reply from 173.194.43.52: bytes=32 time=40ms TTL=54

Reply from 173.194.43.52: bytes=32 time=54ms TTL=54

Reply from 173.194.43.52: bytes=32 time=43ms TTL=54

Ping statistics for 173.194.43.52:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 40ms, Maximum = 54ms, Average = 44ms

C:\Windows\System32>

Now one thing I could think of that would allow say chrome to use the internet but not other applications like dropbox is your using a proxy? Are you? If so set it up for dropbox. As to your game not working, what ports does it use? Again if using a proxy that could be a problem.

You mention a software firewall, yeah I would look there as your most likely problem. But if you can ping google then you have network connectivity without having to point to a proxy.. So that will give us lots to discuss depending on what that shows us.

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Here's my IPconfig /all:

Windows IP Configuration

Host Name . . . . . . . . . . . . : zedlor-pc

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : Home

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

Physical Address. . . . . . . . . : 00-1F-81-00-02-50

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : Home

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : 1C-6F-65-D9-CB-B1

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::d5f7:f4de:613f:9cc8%12(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : 11 March 2013 15:05:47

Lease Expires . . . . . . . . . . : 12 March 2013 15:05:47

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DHCPv6 IAID . . . . . . . . . . . : 253521765

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-B4-0F-EF-1C-6F-65-D9-CB-B1

DNS Servers . . . . . . . . . . . : 192.168.0.1

NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Home:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : Home

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c9d:80b:4f02:7be1(Prefe

rred)

Link-local IPv6 Address . . . . . : fe80::3c9d:80b:4f02:7be1%14(Preferred)

Default Gateway . . . . . . . . . : ::

NetBIOS over Tcpip. . . . . . . . : Disabled

My ping to google.com shows:

Pinging google.com [173.194.34.174] with 32 bytes of data:

Reply from 173.194.34.174: bytes=32 time=31ms TTL=58

Reply from 173.194.34.174: bytes=32 time=30ms TTL=58

Reply from 173.194.34.174: bytes=32 time=29ms TTL=58

Reply from 173.194.34.174: bytes=32 time=31ms TTL=58

Ping statistics for 173.194.34.174:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 29ms, Maximum = 31ms, Average = 30ms

I've disabled Norton but it still won't connect. I'm also not using a proxy server either :/

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Do you know how to change the network stack in Windows?

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Do you know how to change the network stack in Windows?

I'll be honest, I don't even know what that means :p

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bc4ba5ce7de7b100c21a58d4236ce1bc.png?1363033787

There's no option for the Bluetooth adapter...but it's been working for ages now with no problems and the Bluetooth adapter has been in my PC since I installed Windows :/

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Yeah you can ping google.com - so there should be no reason why dropbox would not work other than software firewall issue, dns problem? Let me fire up a sniff real quick and tell you where it tries to talk

edit: ok after a quick sniff

post-14624-0-85928300-1363035820.jpg

So you can see a few queries for client and notify dropbox.com - I would see if you can get those to resolve - simple ping to the names should tell you if they resolve, don't worry if they don't respond.

And then you can see it talking to one of those IPs via just HTTP, so no weird port involved, etc.

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Yeah you can ping google.com - so there should be no reason why dropbox would not work other than software firewall issue, dns problem? Let me fire up a sniff real quick and tell you where it tries to talk

I don't know, why would that only cause Dropbox and Origin to not work? I can connect to dropbox.com, but I'm assuming the program will use a different URL anyway.

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Is this on a standard home connection?

Presumably you're not on a connection where such services are blocked by the network admin E.g at work/college .etc?

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Is this on a standard home connection?

Presumably you're not on a connection where such services are blocked by the network admin E.g at work/college .etc?

Yeah, I'm at home. Nothing's blocked here ;)

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so see my edit - can you ping the names I highlighted in the sniff?

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so see my edit - can you ping the names I highlighted in the sniff?

I can indeed - results are below:

C:\Windows\system32>ping 108.160.160.157

Pinging 108.160.160.157 with 32 bytes of data:

Reply from 108.160.160.157: bytes=32 time=195ms TTL=51

Reply from 108.160.160.157: bytes=32 time=189ms TTL=51

Reply from 108.160.160.157: bytes=32 time=177ms TTL=51

Reply from 108.160.160.157: bytes=32 time=180ms TTL=51

Ping statistics for 108.160.160.157:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 177ms, Maximum = 195ms, Average = 185ms

C:\Windows\system32>ping client81.dropbox.com

Pinging v-client.sjc.dropbox.com [108.160.160.177] with 32 bytes of data:

Reply from 108.160.160.177: bytes=32 time=176ms TTL=51

Reply from 108.160.160.177: bytes=32 time=179ms TTL=51

Reply from 108.160.160.177: bytes=32 time=176ms TTL=51

Reply from 108.160.160.177: bytes=32 time=177ms TTL=51

Ping statistics for 108.160.160.177:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 176ms, Maximum = 179ms, Average = 177ms

C:\Windows\system32>ping client-lb.dropbox.com

Pinging v-client.sjc.dropbox.com [108.160.160.177] with 32 bytes of data:

Reply from 108.160.160.177: bytes=32 time=175ms TTL=51

Reply from 108.160.160.177: bytes=32 time=175ms TTL=51

Reply from 108.160.160.177: bytes=32 time=179ms TTL=51

Reply from 108.160.160.177: bytes=32 time=178ms TTL=51

Ping statistics for 108.160.160.177:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 175ms, Maximum = 179ms, Average = 176ms

C:\Windows\system32>ping notify21.dropbox.com

Pinging notify21.dropbox.com [108.160.160.157] with 32 bytes of data:

Reply from 108.160.160.157: bytes=32 time=192ms TTL=51

Reply from 108.160.160.157: bytes=32 time=195ms TTL=51

Reply from 108.160.160.157: bytes=32 time=176ms TTL=51

Reply from 108.160.160.157: bytes=32 time=178ms TTL=51

Ping statistics for 108.160.160.157:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 176ms, Maximum = 195ms, Average = 185ms

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Well then does not seem like a NETWORK related problem - must be something on your computer preventing the access. Firewall maybe? What exact error do you get in dropbox or your game?

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Well then does not seem like a NETWORK related problem - must be something on your computer preventing the access. Firewall maybe? What exact error do you get in dropbox or your game?

On Dropbox it just constantly says "Connecting" and Origin just sticks on Offline Mode. I've disable Norton and tried but that doesn't seem to make it work :/ Very peculiar.

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Just fixed it by uninstalling a program that I installed as a test the other day - Panel+. I've had it installed for a while with no issues, but for some reason everything's working now I've done that. How strange! At least it's all working now, thanks to everyone who replied to me :)

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can you provide url for this panel+ software, I don't seem to see anything for that name in a google that makes any sense as far as software goes.

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can you provide url for this panel+ software, I don't seem to see anything for that name in a google that makes any sense as far as software goes.

There aren't any links to it because it's a private software from Ipsos Access Panels that is in closed alpha testing, so it's not available to public. Don't think I have the executable anymore either :/

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Odd that it would break internet for a couple of programs??

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Odd that it would break internet for a couple of programs??

I know, that's what I'm thinking. I don't know any reason for it, all I know is that it started working again :/

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Hello,

Actually, it makes sense in a kind of way. Since the developer of the software, Ipsos is a market research company, they may have been experimenting with a way to monitor user behavior by intercepting network traffic. As such, it is unsurprising that such a feature would break network-aware apps, especially those that use SSL, communicate in non-standard ways and so forth.

Regards,

Aryeh Goretsky

Odd that it would break internet for a couple of programs??

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Yeah that makes perfect sense - why would anyone install such crap in the first place?

Sure we are talking about the same company?

"Access Panels that is in closed alpha testing"

When I search for panel+ and access panels, etc. it seems like software to manage/monitor power related equipment.. Why would someone want to install a closed alpha/beta copy of "crapware"??

But yeah I agree if that is the type of software it is, your lucky anything was working.

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