I need serious advice


Recommended Posts

My thoughts...ex-dealer body tech... the dealership probably wanted to do a CYA (cover your ass) investigation, ie check when they last serviced it, find the tech who did it, ask some questions. If the damage is new, and they hadn't serviced it in a while, they are probably in the clear for the initial filter problem. Now, if they broke something taking it off or during the repair, they should tell you, they will tell you the damage to the vehicle caused problems they didn't see at first, but everything is fixed now.

As long as the car was not driven without oil, there should be no internal damage so no problems. You said the oil was all over the ground and you filled it before you drove it to the dealer, right? I don't know where the filter is in relation to the ground, but is it possible someone took it out for a joy ride and bottomed it out?

DO NOT MESS WITH OR CHECK the car yourself, take it to a Honda Certified Master Mechanic, it will cost you but you mucking about under the hood will only look like you were there the first time and may have caused the problem you took it to them for. Explain everything to the mechanic, and then let him look or check out the work.

The dealership has to care for the car for the rest of the warranty and they don't want it causing them problems down the road, most dealers want to take care of you so you will continue to buy from them.

I agree with you, like i said before i did not want to touch anything, i filled up because basically the dip stick was dry but no light on the dashboard, so i assume there was some oil still inside. The honda crv 2012 has plastic covers or belly pans and the oil must of wondered around it, like i said before, to access the oil filter you would have to remove the plastic covers.

It sounds like the OPs car is under warranty no?... So why would the dealer continually mess up something on purpose or cover something up, if it is just going to cost them to fix it themselves...

Thats what I'm confused too.

Link to comment
Share on other sites

It sounds like the OPs car is under warranty no?... So why would the dealer continually mess up something on purpose or cover something up, if it is just going to cost them to fix it themselves...

I never said they did it up purpose.. I even said most likely "the new guy" went a little fast and messed it up..

However, when Dealerships do any warranty work the get paid for the work and free parts from the dealership.. This isn't what happen here.. But I do think it is interesting.. So if you car is still under factory warranty and something is annoying you.. just take it to the dealership and they will be glad to fix it for you if it is covered under warranty. I took my Infiniti in because an annoying sound was coming from the steering wheel.. they replaced the entire steering column including the paddle shifters..

Link to comment
Share on other sites

Sounds like they messed up and covered it up.. Which is stupid.. They should have just told you the truth.. but then again.. this is 'Murica.. most likely afraid of lawsuits..

I would still spend a few and get anything mechanic to look at it for peace of mind.

Keep us posted.

Even though if they messed up it still doesn't make sense the las oil change was 3 months ago so the problem just had to happen two days ago!

Link to comment
Share on other sites

Even though if they messed up it still doesn't make sense the las oil change was 3 months ago so the problem just had to happen two days ago!

I was just giving you my two cents..

what is your theory behind all of it?

Link to comment
Share on other sites

I was just giving you my two cents..

what is your theory behind all of it?

To be perfectly honest I'm just puzzled about this thing. Whichever way you look at it, to me still don't make sense. One thing that really got me thinking is like i mentioned early on, it took them two hours to figure out that it wasn't the oil filter or the drain plug and they said its far more serious. Then today they told me it is the oil filter! This is what i don't understand.

Link to comment
Share on other sites

Here is an update for those who are interested, i took car home yesterday and took the old oil filter with me. I filled it up with oil and there are no leaks at all, the dents dont seem to be significantly deep. I tried to pressure test it but i did not see any leaks. I left it over night and still no leaks. Is there a correct way of testing it beside putting in the car..? I guess it might start leaking when it gets really hot, but the car leaked whilst sitting over night.

Thanks

Link to comment
Share on other sites

I hate the stealership. few years ago took my car to have a little rpm jump looked at, $250 later for dignostics,and an estimate for $4000 for parts and labor,turned out it was a tiny vacuum leak in the intake that a friend found by puffing out cigar smoke in some valve. And to add insult to injury, right after taking the car back from them, it stalled on me on the highway. I open the engine and come to discover they forgot to replug some electrical connections in the engine that threw off the sensors.

Link to comment
Share on other sites

Primary observation here is: Why haven't you taken it to another garage (another Honda dealer in particular if there is one) explained what happened and asked them to do an engine inspection?

It'll probably cost you a little, but I tend to find if they are fixing something for the brand they are quite lenient about it all.

Also worth noting that finding out about a cracked head or a damaged sump or whatever is a lot less painful if the car is still under warranty.. If you wait a year and it fails then, you are well and truly buggered.

What's more, I would document everything, in writing with pen and paper with date stamps and all the names you can remember. That way if you have to challenge anything you can put your book in front of a magistrate and he'll be more inclined to believe your side of events.

Either way, you're better off spending the little money now, just to be safe.

Link to comment
Share on other sites

Primary observation here is: Why haven't you taken it to another garage (another Honda dealer in particular if there is one) explained what happened and asked them to do an engine inspection?

It'll probably cost you a little, but I tend to find if they are fixing something for the brand they are quite lenient about it all.

Also worth noting that finding out about a cracked head or a damaged sump or whatever is a lot less painful if the car is still under warranty.. If you wait a year and it fails then, you are well and truly buggered.

What's more, I would document everything, in writing with pen and paper with date stamps and all the names you can remember. That way if you have to challenge anything you can put your book in front of a magistrate and he'll be more inclined to believe your side of events.

Either way, you're better off spending the little money now, just to be safe.

Thats exacly what I'm about to do, i just don't have time til saturday. This whole thing doesnt quite add up.

Is there a way to do proper leak test on the filter..? I left it over night and there are no signs of any leaks.

Link to comment
Share on other sites

Another thing that i don't understand is that, would the dealer get paid for the work they do on cars that still have manufacturer warranty? If so then why wouldn't they fix the problem they are not loosing anything right!

Pics of the filter

https://skydrive.live.com/redir?resid=38E0CE6DCE701794!313&authkey=!AKKdQhOEJzDaIXo

https://skydrive.live.com/redir?resid=38E0CE6DCE701794!314&authkey=!ALMfhdzvmfdr-ZY

Link to comment
Share on other sites

you know what it sounds like? the last time you did your oil change,they must have put someone elses old filter and screws by accident. and when they told you it might be more serious, maybe they were thinking about doing some extra work just to get paid some extra labor but then got another bigger job so they took on that one instead.

I don't know,like I said earlier with my experiences,just because they are a dealer doesn't mean you're going to get a good quality job done. I would just let it go for now,maybe install a cam on your property,and be done with it.

Link to comment
Share on other sites

you know what it sounds like? the last time you did your oil change,they must have put someone elses old filter and screws by accident. and when they told you it might be more serious, maybe they were thinking about doing some extra work just to get paid some extra labor but then got another bigger job so they took on that one instead.

I don't know,like I said earlier with my experiences,just because they are a dealer doesn't mean you're going to get a good quality job done. I would just let it go for now,maybe install a cam on your property,and be done with it.

The only way i can let it go is by testing the oil filte, if indeed is leaking then i have no choice but to close my case, if its not then definitely something messed up has happen. Im gona take to someone else on sat to make sure nothing else has been damaged. As for the neighbour i would doubt it very much someone would go through all that.

Link to comment
Share on other sites

proper leak test is to start the car and look for droppings....there is so much pressure in that filter that you would see a leak pretty quickly. if you didn't have that filter on, the oil would drain out in less than 10 seconds probably less than 5, I know it was pretty fast when I didn't properly screw on the new filter in one of my old vehicles, by the time I heard it hit the ground and turned off the car the oil was completely drained out, syntetic is not cheap to waste like that.

Link to comment
Share on other sites

proper leak test is to start the car and look for droppings....there is so much pressure in that filter that you would see a leak pretty quickly. if you didn't have that filter on, the oil would drain out in less than 10 seconds probably less than 5, I know it was pretty fast when I didn't properly screw on the new filter in one of my old vehicles, by the time I heard it hit the ground and turned off the car the oil was completely drained out, syntetic is not cheap to waste like that.

I was hoping to test the filter in another way if there ie one, since i already got a new oil change and new filter in place.

Link to comment
Share on other sites

I hate the stealership. few years ago took my car to have a little rpm jump looked at, $250 later for dignostics,and an estimate for $4000 for parts and labor,turned out it was a tiny vacuum leak in the intake that a friend found by puffing out cigar smoke in some valve. And to add insult to injury, right after taking the car back from them, it stalled on me on the highway. I open the engine and come to discover they forgot to replug some electrical connections in the engine that threw off the sensors.

Doesn't sound like the kind of service you'd get at David Hobbs Honda.

Link to comment
Share on other sites

I'd want to exchange it for another Honda.

I have a neighbour who works for mercedes dealer, he's a manager. He advised me to call the honda field rep manager for my dealer and explain everythjng that has happen and see where that might lead to. So tomorrow im going to call the honda customer service and hopefully i can get in touch with the field rep manager.

Edit: I forgot to mention that i took my car to one of my trusted mechanic, we put back the old oil fiter on the car and we ran it for at least 30 minutes and guess what.. There was no leak anywhere from the filter.

Link to comment
Share on other sites

Most dealers are not gonna be shady like that. Maybe the person that did the oil last time did strip the nuts and did the damage. If you took it to a place, dont go back. If you took it to the dealer, WHY?? Lol. find a good place that does oil changes and stick with it.

Link to comment
Share on other sites

Most dealers are not gonna be shady like that. Maybe the person that did the oil last time did strip the nuts and did the damage. If you took it to a place, dont go back. If you took it to the dealer, WHY?? Lol. find a good place that does oil changes and stick with it.

Well this was my 3rd oil change with them and by the looks of it, it probably will be my last. As for the damage im damn sure it was one of their mechanics, i never even once thought about change the oil myself. Now of course the managers or the suppervisors will never admit that it was their fault unless who ever worked on the car comes forwards and admits it which is very unlikely. Like i said before the only people who have worked on my car is the dealer.

Link to comment
Share on other sites

Well this was my 3rd oil change with them and by the looks of it, it probably will be my last. As for the damage im damn sure it was one of their mechanics, i never even once thought about change the oil myself. Now of course the managers or the suppervisors will never admit that it was their fault unless who ever worked on the car comes forwards and admits it which is very unlikely. Like i said before the only people who have worked on my car is the dealer.

I agree never go back. Sounds like they did the damage before but no way to prove it. Lesson learned. Good Luck

Link to comment
Share on other sites

Unless you catch them at the time of install you will never catch them. Like I said as as you can see, if the oil filter seals up properly it will not leak. I have always hated the way dealers/quick lubes/run of the mill mechanics install oil filters. It is supposed to be installed hand tight to 1/4 turn past hand tight. To remove it, you shouldn't need tools or just a easy tug with channel lock pliers. The drain plug should be snug not torqued on so tight that you could do a pull up on it without it budging.

Oil filter and oil drain plug, that is all that is needed to be taken out and put back in...well that and maybe 15-20 min of your time. Ramps really help to fit under the car if you don't have the clearance to fit under to reach those two pieces. A small ratchet set, a set of channel lock pliers big enough to fit around the oil filter, and a good oil drain pan. Your local parts store will allow you to dump your oil at no charge.

Link to comment
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.