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internet disconnects when using Bluetooth mouse

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ultimate99    51

I have a T440p with the 2x2 Thinkpad wireless card and when I use my bluetooth mouse the internet disconnects and I get a "limited connection". I have the latest drivers for everything. I have posted in lenovo and notebookreview forums but no answer. I hope I get some kind of response here. :)

 

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Arachno 1D    7,991

Sorry which mouse set up are you using?

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Aergan    621

If it's an Intel Centrino card in there (WiFi and Bluetooth), either install the latest Wireless LAN and Bluetooth driver packages from Intel or revert/rollback to the RTM Windows 8.x Microsoft versions.

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ultimate99    51

In Device Manager:

 

Realtek Bluetooth 4.0+ High Speed Chip

driver: 1.3.769.3

 

2x2 11b/g/n Wireless LAN M.2 Adapter

Driver provider: Realtek Semiconductor Corp

driver: 2010.6.807.2013

 

MS Comfort Sculpt Mouse

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Arachno 1D    7,991

Have you checked which ports the bluetooth and wifi are operating on?

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ultimate99    51

Have you checked which ports the bluetooth and wifi are operating on?

No. How do I do that?

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Arachno 1D    7,991

 

1. Right-click ?Command Prompt? in Accessories and choose ?Run as Administrator?

2. Enter ?set devmgr_show_nonpresent_devices=1? ? without the quotes obviously

3. Enter ?start devmgmt.msc?

4. In the box that opens, select ?Show hidden devices? in the ?view? menu.

Now if you expand the section on COM ports, all the COM ports that have ever

been created will be displayed, the non present ones being in grey. You can

uninstall away anything that you don?t want (right click, select uninstall).

http://www.fettesps.com/how-to-remove-com-ports-which-are-in-use/

 

af81986422cddaf93831ea55a913f96c.png

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ultimate99    51

Not sure what to do there...

post-17040-0-77717100-1392500842.png

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soldier1st    40

What channel is your wireless using? i would try changing it as it sounds like some kind of interference is being caused by the mouse. Can you try the mouse into another pc?

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ultimate99    51

What channel is your wireless using? i would try changing it as it sounds like some kind of interference is being caused by the mouse. Can you try the mouse into another pc?

Mouse works fine on another pc.

 

The 802.11d is disabled, that's the one?

 

post-17040-0-44485000-1392502958.png

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snaphat (Myles Landwehr)    414

^ he means change your wireless router channel. You have to do that in the wifi settings of the router

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ultimate99    51

Ok, to what? :D Don't know how to get the channel the mouse uses.

post-17040-0-41682000-1392515919.png

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Charisma    2,388

Maybe try a few? If the problem persists after one or two changes, then this obviously isn't the right solution, but it's a start. It probably doesn't matter, but I'd choose one lower and one higher if it were me. Like 3, then 10 if that didn't help.

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Arachno 1D    7,991

Not sure what to do there...

You didnt list com ports as per the details

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Steve B.    466

Edited topic title to reduce confusion.

 

Legitimately thought it was to do with British Telecommunications...

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ultimate99    51

Changing channels didn't help at all, in fact, in affected all computer connecting...I had to revert back to auto scan channels.

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ultimate99    51

well, for what's it's worth, i installed the latest driver (not detected by Lenovo's system update software) and no interruptions for a day.

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