Need Help with a Windows 8 laptop login issue


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I bought this from a guy on craigslist and totally got fooled. i had no idea that this was installed it came with a "Kiosk"  that prevents you from creating any user accounts or make changes to any settings. Upon doing more research, I found out that this is a security feature that stores can install on their display models in the store.

 

When sold to a customer, the store takes this security off. The person that sold me this computer did not have it unlocked, and now I am stuck with this computer.

 

Hopefully someone can help me remove this so i can enjoy the laptop i purchased.  The guy seemed totally reputable.

 

Thanks

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Does a BIOS show up? If so, try reinstalling windows.

 

hi, when you boot it up it goes to the desktop and functions like normal, just restricted with the kiosk......

 

so what would i do...i have purchased a copy of windows 8 and have access to use a external DVD ROM or THUMB Drive

 

Any help is greatly appreciated : )

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Well, I'm not sure if this will work or not, but if you do get a Windows 8.1 CD, you may be able to refresh (not reset) and lift the Kiosk mode. If this does work, you'll be able to keep the modern apps and any personal documents on the computer, but not installed applications.

 

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Well, I'm not sure if this will work or not, but if you do get a Windows 8.1 CD, you may be able to refresh (not reset) and lift the Kiosk mode. If this does work, you'll be able to keep the modern apps and any personal documents on the computer, but not installed applications.

 

 

 

I don't mind completely REFORMATTING and starting fresh with Windows 8.  Dont even care about 8.1 or the data thats on there...any help is appreciated.

 

Thanks!

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hi, when you boot it up it goes to the desktop and functions like normal, just restricted with the kiosk......

so what would i do...i have purchased a copy of windows 8 and have access to use a external DVD ROM or THUMB Drive

Any help is greatly appreciated : )

try spamming f2, f12, f6, and the delete key to see which one opens the bios menu. Do this as soon as you press the power button to turn it on
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Use this to create a bootable USB Drive or DVD disk and enable booting from either in the BIOS and do a fresh install of windows, I'm assuming you have a Windows 8 ISO

http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool

 

You will need to download the drivers from the manufactures website.

Considering the Laptop came with a KIOSK account I would be a bit concerned that it may have been stolen

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hey guys so here are the pics...before i go any further this is possible to fix via these above methods right?! 

 

THanks for all the support...MUCH APPRECIATED for real TY.

 

 

y7m6x.jpg

 

ivgq6.jpg

 

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If you have a purchased copy of windows 8 and access to a external drive and you are not bothered about what's on your laptop, then just connect external drive, insert your disc, and install a new copy of Windows 8 using the key that came with your disc. Jim

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hey guys so here are the pics...before i go any further this is possible to fix via these above methods right?! 

 

THanks for all the support...MUCH APPRECIATED for real TY.

Those images are way too small to be legible.

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who makes it?

 

go to their website and follow the directions for a windows recovery and see if that works... most of the time hp/compaq machines if you press f11 repeatedly after turning it on you will get in the recovery partition

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