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Weird Printer Problem

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flynempire    46

Got a customer who uses a MAC and has a an HP wireless printer. Model is

HP Photosmart Plus All-in-One Printer - B209a

 

She gets an error/warning that says Low Paper and it does not print. I have heard of low toner or ink but never paper. HP website is no help.

 

Searching Google did not produce anything for me. Anyone here ever heard of this warning and know of a fix?

 

 

Thanks

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Praetor    988

did you put more paper?

 

sorry had to... :laugh:


just wondering: with a Windows or Linux machine does the same error appears? Or it's just a OSX thing?

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flynempire    46

HAHA. No need as it has plenty there in the tray she tells me.

They only have MAC OSX

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Praetor    988

HAHA. No need as it has plenty there in the tray she tells me.

They only have MAC OSX

 

well honestly i've never seen that message, but then again most of my clients that use OSX don't have those desktop printers but network, closet size ones. ;)

 

i would test with another OS (if you could, that is), just to see if with a different set of drivers one could print at all or some similar message appears as well.

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+The Evil Overlord    18,200

Dying printer would be my guess...

I bought one of those all in ones a couple of years ago now, and it poured out all kinds of errors, the best one to date was incompatible ink cartridges, the ones it came with.

Other than being sympathetic, I cannot help, sorry.

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flynempire    46

Hey I appreciate it. This printer has given trouble in the past.

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