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Japanese company replaces office workers with artificial intelligence

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+John.    1,395

Insurance firm Fukoku Mutual Life Insurance is making 34 employees redundant and replacing them with IBM’s Watson Explorer AI.

 

A future in which human workers are replaced by machines is about to become a reality at an insurance firm in Japan, where more than 30 employees are being laid off and replaced with an artificial intelligence system that can calculate payouts to policyholders.

 

Fukoku Mutual Life Insurance believes it will increase productivity by 30% and see a return on its investment in less than two years. The firm said it would save about 140m yen (£1m) a year after the 200m yen (£1.4m) AI system is installed this month. Maintaining it will cost about 15m yen (£100k) a year.

 

The move is unlikely to be welcomed, however, by 34 employees who will be made redundant by the end of March.

 

The system is based on IBM’s Watson Explorer, which, according to the tech firm, possesses “cognitive technology that can think like a human”, enabling it to “analyse and interpret all of your data, including unstructured text, images, audio and video”.

The technology will be able to read tens of thousands of medical certificates and factor in the length of hospital stays, medical histories and any surgical procedures before calculating payouts, according to the Mainichi Shimbun.

 

https://www.theguardian.com/technology/2017/jan/05/japanese-company-replaces-office-workers-artificial-intelligence-ai-fukoku-mutual-life-insurance

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+Gary7    7,372

I tried to tell folks that this will happen..

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+John.    1,395
1 hour ago, Gary7 said:

I tried to tell folks that this will happen..

This time it's 34 people, next time it'll be hundreds... 

 

It's the start of eventually millions being replaced.

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Mindovermaster    2,149

Who's gunna be there when the robots malfunction?

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+Eternal Tempest    799

Masume Shirow (manga writer artist) has been playing with future scenarios, technology and social strife with Ghost In The Shell circa 1989.

Not sure how the new movie will touch on this however. It seems to be a collection of scenes from the various series based on the manga. 

 

Ghost in the Shell (1989), Appleseed (1985), and really good reads about future technology and impact on socity. 

 

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+Eternal Tempest    799
3 minutes ago, Mindovermaster said:

Who's gunna be there when the robots malfunction?

The problem is how many robots displace, vs the remaining amount needed to maintain the machines. 
What do you do, and this may not be politically correct, what about the people that only fit to do labor, or lack the skills / ability that only high intelligence requires aka maintaining the machines?

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+Gary7    7,372
4 minutes ago, Mindovermaster said:

Who's gunna be there when the robots malfunction?

A smarter bot. There is a GM plant close to where I live and 12 years ago there were close to 10,000 workers now there are 2,000 multiply this by the number of GM plants in the US and you could build a city with the unemployed workers.

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Skiver    1,959
7 minutes ago, Mindovermaster said:

Who's gunna be there when the robots malfunction?

 

Hopefully John Connor or Neo

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Mindovermaster    2,149
3 minutes ago, Skiver said:

Hopefully John Connor or Neo

The one? LOL

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+John.    1,395
10 minutes ago, Mindovermaster said:

Who's gunna be there when the robots malfunction?

Sure, they'll have a couple of people to look after the thing, but it's much cheaper than 34x Salaries.

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Hum    6,933

McDonald's should hear of this

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Gabe84    57

That's my biggest fear regarding the future.

 

I visit many products' websites, robots, AI, supercomputers, they all talk about how they're going to improve your customers' experience, they seem to fail to realize that if we keep this up soon there won't be many customers left.

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