Mail stopped working

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patseguin    1,019

I've been using the built in Mail app as long as I've had Windows 10 without issue. Now, all of a sudden it just stopped working. The mailbox went empty and it show the last update 14 days ago. I'm trying to go into account settings but when I click on my account nothing happens. When I click on add account nothing happens either. I ran the troubleshooter and it didn't fix it. I also uninstalled the app and reinstalled it from the store. After reinstalling, when I launch it, it opens a window to add an account. I click on the + to add an account and it does nothing.

 

Anyone else had this problem? Is there anything else I can do short of a system refresh  which will force me to reinstall all my apps again?

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Circaflex    3,018

run SFC and repair your image health via DISM. then try again

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patseguin    1,019
2 hours ago, Circaflex said:

run SFC and repair your image health via DISM. then try again

Running sfc scannow, forgot about that! What is "image health via DISM" though?

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jnelsoninjax    9,036
7 minutes ago, patseguin said:

Running sfc scannow, forgot about that! What is "image health via DISM" though?

Dism /Online /Cleanup-Image /StartComponentCleanup
Dism /Online /Cleanup-Image /RestoreHealth

Run these commands via elevated command prompt

To save you the headache, I have included the following commands, just create a new text file in notepad and paste into it, and save it as a .bat, it will automatically get admin rights and it runs SFC afterwords and makes a copy of the log on the desktop

 

::::::::::::::::::::::::::::::::::::::::::::
:: Automatically check & get admin rights V2
::::::::::::::::::::::::::::::::::::::::::::
@echo off
CLS
ECHO.
ECHO =============================
ECHO Running Admin shell
ECHO =============================

:init
setlocal DisableDelayedExpansion
set "batchPath=%~0"
for %%k in (%0) do set batchName=%%~nk
set "vbsGetPrivileges=%temp%\OEgetPriv_%batchName%.vbs"
setlocal EnableDelayedExpansion

:checkPrivileges
NET FILE 1>NUL 2>NUL
if '%errorlevel%' == '0' ( goto gotPrivileges ) else ( goto getPrivileges )

:getPrivileges
if '%1'=='ELEV' (echo ELEV & shift /1 & goto gotPrivileges)
ECHO.
ECHO **************************************
ECHO Invoking UAC for Privilege Escalation
ECHO **************************************

ECHO Set UAC = CreateObject^("Shell.Application"^) > "%vbsGetPrivileges%"
ECHO args = "ELEV " >> "%vbsGetPrivileges%"
ECHO For Each strArg in WScript.Arguments >> "%vbsGetPrivileges%"
ECHO args = args ^& strArg ^& " "  >> "%vbsGetPrivileges%"
ECHO Next >> "%vbsGetPrivileges%"
ECHO UAC.ShellExecute "!batchPath!", args, "", "runas", 1 >> "%vbsGetPrivileges%"
"%SystemRoot%\System32\WScript.exe" "%vbsGetPrivileges%" %*
exit /B

:gotPrivileges
setlocal & pushd .
cd /d %~dp0
if '%1'=='ELEV' (del "%vbsGetPrivileges%" 1>nul 2>nul  &  shift /1)

::::::::::::::::::::::::::::
::START
::::::::::::::::::::::::::::
REM Run shell as admin (example) - put here code as you like
ECHO %batchName% Arguments: %1 %2 %3 %4 %5 %6 %7 %8 %9
Dism /Online /Cleanup-Image /StartComponentCleanup
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

 

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patseguin    1,019
28 minutes ago, jnelsoninjax said:

Dism /Online /Cleanup-Image /StartComponentCleanup
Dism /Online /Cleanup-Image /RestoreHealth

Run these commands via elevated command prompt

To save you the headache, I have included the following commands, just create a new text file in notepad and paste into it, and save it as a .bat, it will automatically get admin rights and it runs SFC afterwords and makes a copy of the log on the desktop

 


::::::::::::::::::::::::::::::::::::::::::::
:: Automatically check & get admin rights V2
::::::::::::::::::::::::::::::::::::::::::::
@echo off
CLS
ECHO.
ECHO =============================
ECHO Running Admin shell
ECHO =============================

:init
setlocal DisableDelayedExpansion
set "batchPath=%~0"
for %%k in (%0) do set batchName=%%~nk
set "vbsGetPrivileges=%temp%\OEgetPriv_%batchName%.vbs"
setlocal EnableDelayedExpansion

:checkPrivileges
NET FILE 1>NUL 2>NUL
if '%errorlevel%' == '0' ( goto gotPrivileges ) else ( goto getPrivileges )

:getPrivileges
if '%1'=='ELEV' (echo ELEV & shift /1 & goto gotPrivileges)
ECHO.
ECHO **************************************
ECHO Invoking UAC for Privilege Escalation
ECHO **************************************

ECHO Set UAC = CreateObject^("Shell.Application"^) > "%vbsGetPrivileges%"
ECHO args = "ELEV " >> "%vbsGetPrivileges%"
ECHO For Each strArg in WScript.Arguments >> "%vbsGetPrivileges%"
ECHO args = args ^& strArg ^& " "  >> "%vbsGetPrivileges%"
ECHO Next >> "%vbsGetPrivileges%"
ECHO UAC.ShellExecute "!batchPath!", args, "", "runas", 1 >> "%vbsGetPrivileges%"
"%SystemRoot%\System32\WScript.exe" "%vbsGetPrivileges%" %*
exit /B

:gotPrivileges
setlocal & pushd .
cd /d %~dp0
if '%1'=='ELEV' (del "%vbsGetPrivileges%" 1>nul 2>nul  &  shift /1)

::::::::::::::::::::::::::::
::START
::::::::::::::::::::::::::::
REM Run shell as admin (example) - put here code as you like
ECHO %batchName% Arguments: %1 %2 %3 %4 %5 %6 %7 %8 %9
Dism /Online /Cleanup-Image /StartComponentCleanup
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

 

I ran the sfc and 2 dsim commands before I saw this post. I rebooted and when I got to desktop, windows menu wouldn't open. I signed out and back in and now the start menu works again but Mail still doesn't. I have a window which says "Accounts you've added: and + add account". I click on add account and nothing happens.

 

I've been running Windows 10 for a long time and this just started happening out of the blue. Running fall creators update.

 

I'm wondering if I have to bite the bullet and do a system refresh...

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Circaflex    3,018

You can try doing an in place upgrade as a last resort before refreshing

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virtorio    2,243

As an experiment, try creating a new user account and see if the issues persist there. 

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patseguin    1,019

Well, none of that worked. @virtorio that was one of the first things I tried. ;-)

 

So, I decided to do a system refresh. Started it at around 8pm last night. Got up this morning 11 hours later and it was still at a black screen with a busy cursor. I did a reinstall from a USB drive (didn't wipe drive) and got to desktop and the start menu wouldn't open and any page I tried to go to on Edge froze and became unresponsive.

 

Not sure what the deal is, never had anything like this. I guess I'll have to format and install totally clean...

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virtorio    2,243
5 hours ago, patseguin said:

Well, none of that worked. @virtorio that was one of the first things I tried. ;-)

 

So, I decided to do a system refresh. Started it at around 8pm last night. Got up this morning 11 hours later and it was still at a black screen with a busy cursor. I did a reinstall from a USB drive (didn't wipe drive) and got to desktop and the start menu wouldn't open and any page I tried to go to on Edge froze and became unresponsive.

 

Not sure what the deal is, never had anything like this. I guess I'll have to format and install totally clean...

As a long shot try some of the suggestions in this post - https://superuser.com/questions/1125367/keyboard-not-working-in-windows-10-apps-start-menu

 

A while back, I once came across an issue that was preventing a crtitical task in Task Scheduler to start (TextServicesFramework) that was causing major issues with the Start menu and Store apps. 

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Circaflex    3,018
5 hours ago, patseguin said:

Well, none of that worked. @virtorio that was one of the first things I tried. ;-)

 

So, I decided to do a system refresh. Started it at around 8pm last night. Got up this morning 11 hours later and it was still at a black screen with a busy cursor. I did a reinstall from a USB drive (didn't wipe drive) and got to desktop and the start menu wouldn't open and any page I tried to go to on Edge froze and became unresponsive.

 

Not sure what the deal is, never had anything like this. I guess I'll have to format and install totally clean...

Did you check the ISO hash to confirm it was not corrupted before creating the USB drive?

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patseguin    1,019
9 minutes ago, Circaflex said:

Did you check the ISO hash to confirm it was not corrupted before creating the USB drive?

Nope, I used the media creation tool last night. Incidentally, it does not appear to even be the fall update. I downloaded the insider 16299 ISO at work and made a USB stick with Rufus and think I am going to just do format and reinstall when I get home. I have a feeling something is whacky and no amount of fixing is going to make it stable again.

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patseguin    1,019

I never was able to solve this. I ended up clean installing Windows 10. I kind of like doing that after a major Windows update anyways. Funny thing is, even after a clean install, I was getting weird behavior. I'd open Edge and go to a website and it would go unresponsive for a long time. Same thing for clicking on any links. I finally reset my cable modem and router and it seems fine now. I don't suppose that could have been causing the mail issue could it?

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