Wired Mouse doesnt work on startup

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Draconian Guppy    12,775

Hey guys, after some update, my microsoft sidewinder x4 wired mouse, for some odd reason, does not work upon start up and will only start moving after a couple of minutes, sometimes 1 minute, sometimes 5. However the laptop pad does work at start up. Cant really say when this started, all I know is it was after a windows update.

 

This is a asus laptop GJ750X  windows 10 home 64 bit 10.0 build 16299.

 

dxdiag stats:

 

USB Devices
-----------
+ USB Root Hub (USB 3.0)
| Vendor/Product ID: 0x8086, 0x8C31
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 12/10/2017 13:22:34, 555416 bytes

+-+ Microsoft Hardware USB Mouse
| | Vendor/Product ID: 0x045E, 0x0724
| | Location: Port_#0003.Hub_#0003
| | Matching Device ID: usb\vid_045e&pid_0724
| | Service: HidUsb
| | Driver: hidusb.sys, 9/29/2017 07:41:08, 40960 bytes
| | Driver: hidclass.sys, 9/29/2017 07:41:08, 187392 bytes
| | Driver: hidparse.sys, 9/29/2017 07:41:08, 45568 bytes
| | Driver: coin95ip.dll, 1/7/2014 08:52:24, 2276560 bytes
| | 
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x045E, 0x0724
| | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | Service: mouhid
| | | Driver: mouhid.sys, 9/29/2017 07:41:08, 32768 bytes
| | | Driver: mouclass.sys, 9/29/2017 07:41:08, 57240 bytes

 

 

 

 

I found this in system logs, maybe its related?

 

"

 

The local adapter does not support an important Low Energy controller state to support peripheral mode.  The minimum required supported state mask is 0x491f7fffff, got 0x1fffffff.  Low Energy peripheral role functionality will not be available.

"

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="BTHUSB" />

  <EventID Qualifiers="32773">34</EventID>

  <Level>3</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2018-01-03T00:15:31.868984100Z" />

  <EventRecordID>761</EventRecordID>

  <Channel>System</Channel>

  <Computer>NorthernStar</Computer>

  <Security />

  </System>

- <EventData>

  <Data />

  <Data>0x491f7fffff</Data>

  <Data>0x1fffffff</Data>

  <Binary>00000000030028000000000022000580000000000000000000000000000000000000000000000000</Binary>

  </EventData>

  </Event>

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+DevTech    1,058

All USB peripherals do a power negotiation on startup or when plugged in to talk the CPU into providing the full power the device needs.

 

This might be in that area. Things tro try as a test:

 

1. plug into a different port

 

2. Add a USB HUB that is externally powered with a wall brick.

 

3. Turn off any power save and management options under USB and System in Device Manager - usually a TAB on far right. (the Windows Update might have gone more aggressive on power saving which is not agreeable to older hardware)

 

4. Allow for chance your hardware is failing.

 

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HoochieMamma    550

If you know roughly when it happened, go into windows updates and sort by date installed and see if there is anything there that might affect it (hardware driver or update that affects USB devices etc) and get rid of it and test?

 

Also test the mouse on another machine make sure it works fine.

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Draconian Guppy    12,775
14 hours ago, DevTech said:

All USB peripherals do a power negotiation on startup or when plugged in to talk the CPU into providing the full power the device needs.

 

This might be in that area. Things tro try as a test:

 

1. plug into a different port

 

2. Add a USB HUB that is externally powered with a wall brick.

 

3. Turn off any power save and management options under USB and System in Device Manager - usually a TAB on far right. (the Windows Update might have gone more aggressive on power saving which is not agreeable to older hardware)

 

4. Allow for chance your hardware is failing.

 

1. already trried

2. will do

3. did that just now, disabled  "USB selective suspend"  , will see how t hat goes

4. see below

14 hours ago, HoochieMamma said:

If you know roughly when it happened, go into windows updates and sort by date installed and see if there is anything there that might affect it (hardware driver or update that affects USB devices etc) and get rid of it and test?

 

Also test the mouse on another machine make sure it works fine.

Just tried it in another windows 10 machine, same issue, doesn't work for an odd minute or so, then comes on fine . But yeah, highly considering its time to replace, it is after all around 10ish years old :laugh:

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Draconian Guppy    12,775

well, tried mouse in another windows 10 machine 3 so far. Disabling usb selective suspend is the only way.  

Tried on windows 7 no issue. So definitely a windows 10 issue, that and probably drivers are obsolete :laugh:

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