Elliot B. Posted January 17, 2018 Share Posted January 17, 2018 At work, I am trying to send some e-mails in Outlook 2010 but they're getting stuck in the Outbox folder (and the recipients are not receiving them). Outlook shows: Outbox [4] When I open the Outbox folder, no e-mails are inside. The Outbox folder shows, "There are no items to show in this view." Any ideas? Link to comment Share on other sites More sharing options...
0 Mando Posted January 17, 2018 Share Posted January 17, 2018 reset your nav pane mate, also confirm you are "really" authenticated against the exchange server. right click Icon hold CTRL and Select "connection status" Link to comment Share on other sites More sharing options...
0 Som Posted January 17, 2018 Share Posted January 17, 2018 check and see if you've got filters on (right click on bar on top of folder, go to view settings) Link to comment Share on other sites More sharing options...
0 Elliot B. Posted January 19, 2018 Author Share Posted January 19, 2018 On 1/17/2018 at 3:30 PM, Mando said: reset your nav pane mate, also confirm you are "really" authenticated against the exchange server. right click Icon hold CTRL and Select "connection status" Can you explain how to do both of the above, please? On 1/17/2018 at 3:36 PM, Som said: check and see if you've got filters on (right click on bar on top of folder, go to view settings) I need more information on how to do this, if that's ok? Link to comment Share on other sites More sharing options...
0 Som Posted January 19, 2018 Share Posted January 19, 2018 55 minutes ago, Elliot B. said: I need more information on how to do this, if that's ok? see picture, right click anywhere where the blue squiggle is , select view settings, then look at the filter button, see if it says off (see picture) .If it says off then it's not that, if is says something else then click the filter button and clear whatever is in there Link to comment Share on other sites More sharing options...
0 Elliot B. Posted January 19, 2018 Author Share Posted January 19, 2018 3 minutes ago, Som said: see picture, right click anywhere where the blue squiggle is , select view settings, then look at the filter button, see if it says off (see picture) .If it says off then it's not that, if is says something else then click the filter button and clear whatever is in there Already showing 'Off'. Link to comment Share on other sites More sharing options...
0 Som Posted January 19, 2018 Share Posted January 19, 2018 guess it's not that then Link to comment Share on other sites More sharing options...
0 Nehemoth Posted January 19, 2018 Share Posted January 19, 2018 Do a blank search. Select outbox > then position your mouse inside the search box > Outlook will switch to the search tab > select search tools and then advanced find > Hit find out If anything it's really there will appear below. I'd remember this happened to some users in the Office 2000/XP times. Good luck Link to comment Share on other sites More sharing options...
0 Elliot B. Posted January 20, 2018 Author Share Posted January 20, 2018 On 19/01/2018 at 11:36 AM, Nehemoth said: Do a blank search. Select outbox > then position your mouse inside the search box > Outlook will switch to the search tab > select search tools and then advanced find > Hit find out If anything it's really there will appear below. I'd remember this happened to some users in the Office 2000/XP times. Good luck No results. There are definitely e-mails in there as everytime I try to send a new e-mail, the number next to 'Outbox' increases by one and recipients don't receive the e-mails. Link to comment Share on other sites More sharing options...
0 Mando Posted January 21, 2018 Share Posted January 21, 2018 On 19/01/2018 at 9:09 AM, Elliot B. said: Can you explain how to do both of the above, please? To reset Nav pane Close outlook start\Run type "Outlook.exe /resetnavpane" Click Ok Connection Settings With outlook open, right click the outlook icon next to clock, while holding left ctrl, right click the icon and select check connection setitngs. Link to comment Share on other sites More sharing options...
0 Elliot B. Posted January 22, 2018 Author Share Posted January 22, 2018 22 hours ago, Mando said: To reset Nav pane Close outlook start\Run type "Outlook.exe /resetnavpane" Click Ok Connection Settings With outlook open, right click the outlook icon next to clock, while holding left ctrl, right click the icon and select check connection setitngs. Neither helps or showed an issue I'll contact I.T. They're just so slow. Link to comment Share on other sites More sharing options...
0 Mando Posted January 22, 2018 Share Posted January 22, 2018 18 minutes ago, Elliot B. said: Neither helps or showed an issue I'll contact I.T. They're just so slow. does it show up in your OWA link? (webmail) if not they may just suggest to delete the mail profile and rebuild. Link to comment Share on other sites More sharing options...
0 Nehemoth Posted January 23, 2018 Share Posted January 23, 2018 Try this 1. https://support.microsoft.com/en-us/help/2703723/email-remains-in-the-outbox-when-you-use-the-delegatesentitemsstyle-re 2. https://support.microsoft.com/en-gb/help/948984/an-outlook-2007-e-mail-message-remains-in-the-outbox-after-you-move-it Good luck Link to comment Share on other sites More sharing options...
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Elliot B.
At work, I am trying to send some e-mails in Outlook 2010 but they're getting stuck in the Outbox folder (and the recipients are not receiving them).
Outlook shows:
Outbox [4]
When I open the Outbox folder, no e-mails are inside.
The Outbox folder shows, "There are no items to show in this view."
Any ideas?
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