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Chrome periodically freezing on a brand new i7-8700 system

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Steven P.    10,358

It is beyond annoying.

 

I have a new Dell 8930 system with an Intel i7-8700 16GB of DDR4 RAM, Nvidia 1060 GTX (6GB) and Windows installed on an SSD (M.2 Toshiba KXG50ZNV256G).

 

What I am getting is that I will be on a page and the text field will become unresponsive, only for the typed letters to "catch up" or a link on a page will freeze (displaying the hand cursor permanently) only for the link or tab to open some time later, sometimes links won't even open at all upon clicking on them, or they will after a bit of a wait.

 

I have to completely close off Chrome in order to be able to browse the web properly again, and it is becoming really annoying on this brand new system.

 

I upgraded this from a system that I built in 2013 (i5-4440 / 16GB DDR3 / Kingston 120GB SSD on Windows 10 April 2018 Update) and never had these Chrome freezing issues I am getting now.

 

Things I will try after making this post:

  • I will import my chrome://flags (how to do that) from my old PC (although I think I reset Chrome a while ago, so that will probably not help)
  • I will upgrade to April 2018 update (I rolled back to 1709 also due to complete Windows 10 freezes with weird blue lines on desktop, but I think that was caused by the wrong Intel RST driver
  • Wait for help from our wonderful Neowin members :cry: 

With this Dell, it is impossible to disable the onboard Intel 630 graphics,. because that isn't an option in the BIOS :( Hardware acceleration is enabled, and I did look around to see if disabling it would help, but my system should never have a performance related issue with HW acceleration, given the 1060 card it has. 

 

Would appreciate any help.

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dipsylalapo    1,222

A few obvious questions, always a good place to start, but have you checked/done the following?

 

  • Checked other browsers? Do you face the same issue?
  • Stable version of Chrome...i.e. you're not testing one of their developer previews?
  • Same issue with Incognito? Incognito normally disables (potentially) troubling add ons
  • Do you see a spike in Task Manager when this happens? RAM utilisation hitting 100%?

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Steven P.    10,358

I have Mozilla Firefox too and with a lot of tabs open I haven't experienced the same type of freezing, but I am not moving to FF.

 

It is the stable version of Chrome. I don't use Incognito enough to know, and the extensions are the same as coming off my old system, but I will see what I can disable (not ideal).

 

Task manager CPU is currently showing 1% which is typical when just browsing.

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Raa    1,449

Interesting, I have a user in the same position as well. I will check tomorrow and see if what I did the last couple of days has helped.

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Steven P.    10,358

I upgraded the Intel 630 driver as a suggestion from @Copernic (thanks) and ran chkdsk although I stepped away so I don't know if it repaired any errors :s (I ran chkdsk with /F switch).

 

I had to reinstall Dell SupportAssist to get it running (that is a known separate issue with the software lol :|) but all my drivers are up to date, including the 398.11 Nvidia one (I only have the display driver installed, not all the other bloated crap).

 

Does any company make products that just work anymore?

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Steven P.    10,358
40 minutes ago, Ready2018 said:

It's a known issue that still hasn't been fixed yet and many people are having the same issue

 

https://www.neowin.net/news/google-chrome-is-freezing-intermittently-with-the-windows-10-april-2018-update

I'm rolled back to 1709. I did update my Intel Graphics driver just now, since some people have put the blame there https://www.neowin.net/news/google-chrome-is-freezing-intermittently-with-the-windows-10-april-2018-update/#comment-598255970 no freezes (yet) after the driver update.

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