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Apple's New Proprietary Software Locks Kill Independent Repair on New MacBook Pros

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Mockingbird    2,444
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Apple has introduced software locks that will effectively prevent independent and third-party repair on 2018 MacBook Pro computers, according to internal Apple documents obtained by Motherboard. The new system will render the computer “inoperative” unless a proprietary Apple “system configuration” software is run after parts of the system are replaced.

 

According to the document, which was distributed to Apple’s Authorized Service Providers late last month, this policy will apply to all Apple computers with the “T2” security chip, which is present in 2018 MacBook Pros as well as the iMac Pro.

 

The software lock will kick in for any repair which involves replacing a MacBook Pro’s display assembly, logic board, top case (the keyboard, touchpad, and internal housing), and Touch ID board. On iMac Pros, it will kick in if the Logic Board or flash storage are replaced. The computer will only begin functioning again after Apple or a member of one of Apple’s Authorized Service Provider repair program runs diagnostic software called Apple Service Toolkit 2.

 

“For Macs with the Apple T2 chip, the repair process is not complete for certain parts replacements until the AST 2 System Configuration suite has been run. Failure to perform this step will result in an inoperative system and an incomplete repair,” the document reads. MacRumors reported the new policy earlier today.

 

A separate internal training presentation obtained by Motherboard about how to use the diagnostics states that the “Apple Service Toolkit and Apple Service Toolkit 2 are available only to persons working at Apple-authorized service facilities.” This means that it will become impossible for you to repair your new MacBook Pro at home, or for an independent repair provider to repair it for you. 

 

The AST 2 System Configuration suite is a diagnostic software that Apple uses to ensure that the computer is functioning properly. It includes the Mac Resource Inspector, which does a “quick health check of hardware and software,” as well as tools that check the system’s memory, display, power adapters, cooling system, and other aspects of the computer. It functions only if connected to Apple’s Global Service Exchange (GSX), a Cloud-based server that Apple uses to handle repairs and service. It requires a login from Apple to access.

 

https://motherboard.vice.com/en_us/article/yw9qk7/macbook-pro-software-locks-prevent-independent-repair

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