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Printer is printing blank pages

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+jnelsoninjax    11,855

I have a brother MFC-L 2680W laser printer attached via USB to my desktop. A few weeks ago I had an issue where it would not grab the paper from the cassette but would from the secondary feed slot. Now fast forward to the beginning of this week and it suddenly is grabbing the paper, but the pages are all blank. I just replaced the toner assuming that was the issue, but now with the new toner in, it still spits out blank pages. According to Brothers webpage I am using the current drivers. I am at a loss of what to try next, the printer is around 2 years old, and does not get very much use.

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Brandon H    2,918

have you tried factory reset on the printer?

 

I don't have much experience with laser printers; can the toner clog like ink jet printers do sometimes?

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seta-san    1,352

update the drivers on the computer and the firmware on the device. then do a factory reset on the device.

 

 

https://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcl2680w_us&os=10013

 

the firmware was just updated 11/22/2018

 

how to do factory reset: https://support.brother.com/g/s/id/htmldoc/mfc/cv_dcpl2520dw/use/manual/index.html#GUID-318A3024-2E7A-4BD8-9871-192A19D9C244_521

 

I guess it's also worth asking if your out of toner?

Edited by seta-san

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+jnelsoninjax    11,855
45 minutes ago, seta-san said:

update the drivers on the computer and the firmware on the device. then do a factory reset on the device.

 

 

https://support.brother.com/g/b/downloadlist.aspx?c=us&lang=en&prod=mfcl2680w_us&os=10013

 

the firmware was just updated 11/22/2018

 

how to do factory reset: https://support.brother.com/g/s/id/htmldoc/mfc/cv_dcpl2520dw/use/manual/index.html#GUID-318A3024-2E7A-4BD8-9871-192A19D9C244_521

 

I guess it's also worth asking if your out of toner?

I just replaced the toner, today, and it was still printing blank pages, I updated the firmware and am going to reset the printer then try again

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seta-san    1,352
1 minute ago, jnelsoninjax said:

I just replaced the toner, today, and it was still printing blank pages, I updated the firmware and am going to reset the printer then try again 

I just want to confirm. when you replaced the toner did you remove what ever tape was on it?

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+jnelsoninjax    11,855
39 minutes ago, seta-san said:

I just want to confirm. when you replaced the toner did you remove what ever tape was on it?

There was no tape, just a protective plastic cover that I removed, I also followed the directions are far as cleaning the wire, and it still prints blank

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Brandon H    2,918

might just need to take it into a computer repair shop; most local shops tend to be willing to look a device over for no cost and will advise what the issue is (if physical) and provide an estimate if they can repair (at least that's been my experience with local shops in my area :))

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helpifIcan    45

If you do a test pint from the printer control panel like the setup page if that works them it is some issue with driver , or some other problem with the PC. If it still is blank then most likely a printer issue. 

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+jnelsoninjax    11,855
5 hours ago, helpifIcan said:

If you do a test pint from the printer control panel like the setup page if that works them it is some issue with driver , or some other problem with the PC. If it still is blank then most likely a printer issue. 

I did a test page, and it prints... so does that mean a driver issue?

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Mindovermaster    1,991
Just now, jnelsoninjax said:

I did a test page, and it prints... so does that mean a driver issue?

Yeah, that's a driver problem, try using the most current one or the older drivers.

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+jnelsoninjax    11,855

I updated the drivers, and now suddenly it works!

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helpifIcan    45

Great glad we could get this solved for you.

 

:jump:

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