jnelsoninjax Posted April 30, 2019 Share Posted April 30, 2019 My motherboard is an Asus ROG Crosshair Hero VII, it has built in Bluetooth, but for some reason Windows can not detect it anymore. I have a pair of bluetooth headphones that I use on the desktop, and suddenly they are not showing up, and when I go to the settings within Windows, the option to turn on/off Bluetooth is not there, and Windows tells me that it is not enabled. I have checked in the UEFI and Bluetooth controller is enabled, and I know that this has worked before (I have used it many different times), I even downloaded the bluetooth drivers directly from Asus, but even the installer software says that it is not available. I am at a loss for what to do next, there is a UEFI?BIOS update available and I will update it later on today, but besides that I can not figure out what else could be creating the issue. Link to comment Share on other sites More sharing options...
Mindovermaster Moderator Posted April 30, 2019 Moderator Share Posted April 30, 2019 I had the same thing happen to my bluetooth speakers. Mint 19.1 here. It just worked for ~5 months, and then it keeps losing connection. I would take the drivers off, and re-add them. Only thing I can think of. Link to comment Share on other sites More sharing options...
DKAngel Posted April 30, 2019 Share Posted April 30, 2019 checked to see if its device manager? Link to comment Share on other sites More sharing options...
jnelsoninjax Posted April 30, 2019 Author Share Posted April 30, 2019 1 hour ago, Mindovermaster said: I had the same thing happen to my bluetooth speakers. Mint 19.1 here. It just worked for ~5 months, and then it keeps losing connection. I would take the drivers off, and re-add them. Only thing I can think of. Drivers do not show up 58 minutes ago, DKAngel said: checked to see if its device manager? Nothing in device manager as far as Bluetooth and no problems showing either. Link to comment Share on other sites More sharing options...
Circaflex Posted April 30, 2019 Share Posted April 30, 2019 Do the UEFI update, also try disabling it in BIOS, booting into Windows then going back into UEFI and enabling it and see if it shows up. Link to comment Share on other sites More sharing options...
Brandon H Supervisor Posted April 30, 2019 Supervisor Share Posted April 30, 2019 hopefully the chip didn't die on you; built in bluetooth on mobos/laptops have a bad reputation of just dying at random Link to comment Share on other sites More sharing options...
Sulphy Posted April 30, 2019 Share Posted April 30, 2019 I had exactly the same issue today for the first time. Uninstalled drivers, re-installed ... rebooted... nothing helped.. so, i powered off my machine for about 20 minutes, including pulling power from the PSU. Powered up again, and all is fine again! Not sure what / why. Give that a go, and see?? Link to comment Share on other sites More sharing options...
Christopher Andreason Posted April 30, 2019 Share Posted April 30, 2019 (edited) so I did check the manual for the motherboardhttps://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4/ROG_CROSSHAIR-VII-HERO/E13835_ROG_CROSSHAIR_VII_HERO_UM_WEB.pdf the only text inside this manual is this test "The BIOS setup program does not support the Bluetooth devices" do you run Windows 10 and what version? check Windows version click start run write winver then is should say what Windows is running and what version If you use a USB adapter for your Bluetooth headphones, something must have triggered this problem with the Bluetooth headset if you are running Windows 10 has the computer been updated recently? Edited April 30, 2019 by Christopher Andreason added information regarding winver Link to comment Share on other sites More sharing options...
NinjaGinger Posted April 30, 2019 Share Posted April 30, 2019 21.0.0.4 is my version of Bluetooth and I have the same board and its fine. Check your version and see if it's the same. Link to comment Share on other sites More sharing options...
Christopher Andreason Posted April 30, 2019 Share Posted April 30, 2019 (edited) 58 minutes ago, NinjaGinger said: 21.0.0.4 is my version of Bluetooth and I have the same board and its fine. Check your version and see if it's the same. 21.0.0.4 tells me Intel so you were looking for this driver Intel® Wireless Bluetooth® version = 21.00.0 Driver version 21.00.0.4: for Windows® 10 using that support Intel® Wireless Bluetooth adapters 9560, 9462, 9461, 9260, 8260, 18260, 8265, 18265 IT Administrator Links for Intel® PROSet/Wireless Softwarehttps://www.intel.com/content/www/us/en/support/articles/000005773.html IT Administrator Links for Intel® Wireless Bluetooth® Softwarehttps://www.intel.com/content/www/us/en/support/articles/000017246.htmlhttps://www.intel.com/content/www/us/en/support/articles/000005773/network-and-i-o/wireless-networking.html ReleaseNotes from Intel as well Intel® Wireless Bluetooth® for Windows® 10https://downloadmirror.intel.com/28685/eng/ReleaseNotes_BT_21.0.pdf Edited April 30, 2019 by Christopher Andreason added drivers info and also that model supported for th Link to comment Share on other sites More sharing options...
jnelsoninjax Posted May 1, 2019 Author Share Posted May 1, 2019 So there was an updated driver for the wireless adapter (realtek) and once it was installed suddenly a driver for Bluetooth showed up, and once it was installed and the system rebooted and Bluetooth was there again. Also the Bluetooth adapter is Realtek, not Intel Brandon H and goretsky 2 Share Link to comment Share on other sites More sharing options...
NinjaGinger Posted May 1, 2019 Share Posted May 1, 2019 (edited) Yes, it is Realtek but uses an Intel driver. Do ask why, just know it works. Get the impression it is a Realtek using an Intel adaptor to make a Realtek device work. MY HEAD HURTS. Link to comment Share on other sites More sharing options...
Christopher Andreason Posted May 1, 2019 Share Posted May 1, 2019 On 01/05/2019 at 01:18, jnelsoninjax said: So there was an updated driver for the wireless adapter (realtek) and once it was installed suddenly a driver for Bluetooth showed up, and once it was installed and the system rebooted and Bluetooth was there again. Also the Bluetooth adapter is Realtek, not Intel the exact model name is needed to be able to identify your exact motherboard and to help you more there are several different models of this motherboard you also choose not to share this information, it is much more difficult to help you Link to comment Share on other sites More sharing options...
jnelsoninjax Posted May 2, 2019 Author Share Posted May 2, 2019 16 hours ago, Christopher Andreason said: the exact model name is needed to be able to identify your exact motherboard and to help you more there are several different models of this motherboard you also choose not to share this information, it is much more difficult to help you I did provide the exact model, however, since the issue resolved itself, I feel confident that it was a drivers issue. But just to appease you, here: Link to comment Share on other sites More sharing options...
Ruf89 Posted May 2, 2019 Share Posted May 2, 2019 (edited) Come to this, the bluetooth has also disappeared and when restarting, it has appeared to me, that weirder things. 😅 Link to comment Share on other sites More sharing options...
Christopher Andreason Posted May 3, 2019 Share Posted May 3, 2019 this applies ROG CROSSHAIR VII HERO (WI-FI) inbuilt wireless is named Realtek 8822BE the inbuild RJ45 ethernet is Intel I211-AT information about realtec RTL8822BEhttps://www.realtek.com/en/products/communications-network-ics/item/rtl8822be the 8822BE got support both bluetooth connections and also wirless connections Realtek RTL8723BE Wireless LAN Version 2024.0.9.101 WHQL Windows 10 driver for realtec RTL8822BE and some other realrec device https://www.station-drivers.com/index.php?option=com_remository&Itemid=352&func=fileinfo&id=4002&lang=en support for REALTEC device RTL8821AE RTL8192EE RTL8723BE RTL8822BE<-- RTL8822CE RTL8821CE realtec Bluetooth drivers for RTL8723AE/8723AU/8761AU/8723BE/8723BE/8723DE/8723DU/8821CE/8821CU/8822BE<-- hyperlink https://www.station-drivers.com/index.php?option=com_remository&Itemid=352&func=select&id=446&lang=en Link to comment Share on other sites More sharing options...
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