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HP Printer send to shared folder issue

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zillah2004    0

Dear Experts

I have got HP LaserJet M5035 MFP Series printer that initially was able to scan documents to shared folder on 2xDesktops (PC1 and PC2) windows 8

I upgraded PC1 (but not yet PC2) only from windows 8 to windows 10 pro and I tried to copy the same setting as it was on windows 8

Created folder on windows 10 and shared it and edited permission tab and security tab as well

I can access that shared folder on PC1 from PC2 no issue.

On the web interface of the printer when I click on : "Test Folder Access" I get below error message

https://imgur.com/a/YXZbO7s

Unable to reach ’\\VISIONDESKTOP\Kylie_Scans’. Please check the location and make corrections as needed

Thx

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+BudMan    3,551

SMBv1 should of been disabled years ago.. if your printer doesn't support smb2 or 3, prob time for an update..

http://h10032.www1.hp.com/ctg/Manual/c05547920

SMB Protocol Support for HP Printing Devices

 

Leaving that smbv1 enabled is not good security practice..  Age of worms and ransomware..

 

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+warwagon    13,211

Is the firewall turned on? Are you on the public or private?

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zillah2004    0
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Is the firewall turned on? Are you on the public or private?

It is not on and yes  I did turn it off

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Tech Geek Alex    27

We have had this issue with Win10 before because the system can't translate the name (in your case \\VISIONDESKTOP\Kylie_Scans’) to an IP.  I would get the IP of the pc in question and then use that instead of the name (ie \\192.168.1.20\kylie scans) and then test.  I bet it will work if you try it that way. 

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zillah2004    0

Hi Alex

Thanks for help

unfortunateLy i had tried that before posting to the this forum and it failed.

I am away from the office and problem i can’t access the PC1 now via teamviewer other i would have shared screenshot for the access test via ip address of the printer which is 192.168.1.8/24

 

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+warwagon    13,211
25 minutes ago, zillah2004 said:

Hi Alex

Thanks for help

unfortunateLy i had tried that before posting to the this forum and it failed.

I am away from the office and problem i can’t access the PC1 now via teamviewer other i would have shared screenshot for the access test via ip address of the printer which is 192.168.1.8/24

 

Instead of calling them PC1 PC2  can you call them WIndows 10 and windows 8 ... i'm getting them confused.

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zillah2004    0
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Instead of calling them PC1 PC2  can you call them WIndows 10 and windows 8 ... i'm getting them confused.

Okay we call them Windows 10 and Windows 8

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Tech Geek Alex    27

Can you ping the windows 10 machine from windows 8 and the windows 8 machine from windows 10?  Ping by both pc name and by ip address

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zillah2004    0
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Can you ping the windows 10 machine from windows 8 and the windows 8 machine from windows 10?  Ping by both pc name and by ip address

Tried that and no issue pinging using name and ip addresses

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zillah2004    0

Thanks for all
finally it worked I don't know how !!!
but definitely SMB1.0 should be enabled otherwise won't work as i did test that

 

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