HP Printer send to shared folder issue

[zillah2004 0]

Dear Experts

I have got HP LaserJet M5035 MFP Series printer that initially was able to scan documents to shared folder on 2xDesktops (PC1 and PC2) windows 8

I upgraded PC1 (but not yet PC2) only from windows 8 to windows 10 pro and I tried to copy the same setting as it was on windows 8

Created folder on windows 10 and shared it and edited permission tab and security tab as well

I can access that shared folder on PC1 from PC2 no issue.

On the web interface of the printer when I click on : "Test Folder Access" I get below error message

https://imgur.com/a/YXZbO7s

Unable to reach ’\\VISIONDESKTOP\Kylie_Scans’. Please check the location and make corrections as needed

Thx

[+BudMan 3,551]

SMBv1 should of been disabled years ago.. if your printer doesn't support smb2 or 3, prob time for an update..

http://h10032.www1.hp.com/ctg/Manual/c05547920

SMB Protocol Support for HP Printing Devices

 

Leaving that smbv1 enabled is not good security practice..  Age of worms and ransomware..

 

[+warwagon 13,211]

Is the firewall turned on? Are you on the public or private?

[zillah2004 0]

Quote

Is the firewall turned on? Are you on the public or private?

It is not on and yes  I did turn it off

[Tech Geek Alex 27]

We have had this issue with Win10 before because the system can't translate the name (in your case \\VISIONDESKTOP\Kylie_Scans’) to an IP.  I would get the IP of the pc in question and then use that instead of the name (ie \\192.168.1.20\kylie scans) and then test.  I bet it will work if you try it that way. 

[zillah2004 0]

Hi Alex

Thanks for help

unfortunateLy i had tried that before posting to the this forum and it failed.

I am away from the office and problem i can’t access the PC1 now via teamviewer other i would have shared screenshot for the access test via ip address of the printer which is 192.168.1.8/24

 

[+warwagon 13,211]

25 minutes ago, zillah2004 said:

Hi Alex

Thanks for help

unfortunateLy i had tried that before posting to the this forum and it failed.

I am away from the office and problem i can’t access the PC1 now via teamviewer other i would have shared screenshot for the access test via ip address of the printer which is 192.168.1.8/24

 

Instead of calling them PC1 PC2  can you call them WIndows 10 and windows 8 ... i'm getting them confused.

[zillah2004 0]

Quote

Instead of calling them PC1 PC2  can you call them WIndows 10 and windows 8 ... i'm getting them confused.

Okay we call them Windows 10 and Windows 8

[Tech Geek Alex 27]

Can you ping the windows 10 machine from windows 8 and the windows 8 machine from windows 10?  Ping by both pc name and by ip address

[zillah2004 0]

Quote

Can you ping the windows 10 machine from windows 8 and the windows 8 machine from windows 10?  Ping by both pc name and by ip address

Tried that and no issue pinging using name and ip addresses

[zillah2004 0]

Thanks for all
finally it worked I don't know how !!!
but definitely SMB1.0 should be enabled otherwise won't work as i did test that