zillah2004 0 Posted November 16, 2019 Dear Experts I have got HP LaserJet M5035 MFP Series printer that initially was able to scan documents to shared folder on 2xDesktops (PC1 and PC2) windows 8 I upgraded PC1 (but not yet PC2) only from windows 8 to windows 10 pro and I tried to copy the same setting as it was on windows 8 Created folder on windows 10 and shared it and edited permission tab and security tab as well I can access that shared folder on PC1 from PC2 no issue. On the web interface of the printer when I click on : "Test Folder Access" I get below error message https://imgur.com/a/YXZbO7s Unable to reach ’\\VISIONDESKTOP\Kylie_Scans’. Please check the location and make corrections as needed Thx Share this post Link to post Share on other sites
0 +BudMan 3,720 Posted November 20, 2019 SMBv1 should of been disabled years ago.. if your printer doesn't support smb2 or 3, prob time for an update.. http://h10032.www1.hp.com/ctg/Manual/c05547920 SMB Protocol Support for HP Printing Devices Leaving that smbv1 enabled is not good security practice.. Age of worms and ransomware.. 2 Share this post Link to post Share on other sites
0 +warwagon 13,829 Posted November 16, 2019 Is the firewall turned on? Are you on the public or private? Share this post Link to post Share on other sites
0 zillah2004 0 Posted November 16, 2019 Quote Is the firewall turned on? Are you on the public or private? It is not on and yes I did turn it off Share this post Link to post Share on other sites
0 Tech Geek Alex 29 Posted November 16, 2019 We have had this issue with Win10 before because the system can't translate the name (in your case \\VISIONDESKTOP\Kylie_Scans’) to an IP. I would get the IP of the pc in question and then use that instead of the name (ie \\192.168.1.20\kylie scans) and then test. I bet it will work if you try it that way. 1 Share this post Link to post Share on other sites
0 zillah2004 0 Posted November 16, 2019 Hi Alex Thanks for help unfortunateLy i had tried that before posting to the this forum and it failed. I am away from the office and problem i can’t access the PC1 now via teamviewer other i would have shared screenshot for the access test via ip address of the printer which is 192.168.1.8/24 Share this post Link to post Share on other sites
0 +warwagon 13,829 Posted November 16, 2019 25 minutes ago, zillah2004 said: Hi Alex Thanks for help unfortunateLy i had tried that before posting to the this forum and it failed. I am away from the office and problem i can’t access the PC1 now via teamviewer other i would have shared screenshot for the access test via ip address of the printer which is 192.168.1.8/24 Instead of calling them PC1 PC2 can you call them WIndows 10 and windows 8 ... i'm getting them confused. Share this post Link to post Share on other sites
0 zillah2004 0 Posted November 16, 2019 Quote Instead of calling them PC1 PC2 can you call them WIndows 10 and windows 8 ... i'm getting them confused. Okay we call them Windows 10 and Windows 8 Share this post Link to post Share on other sites
0 Tech Geek Alex 29 Posted November 17, 2019 Can you ping the windows 10 machine from windows 8 and the windows 8 machine from windows 10? Ping by both pc name and by ip address Share this post Link to post Share on other sites
0 zillah2004 0 Posted November 18, 2019 Quote Can you ping the windows 10 machine from windows 8 and the windows 8 machine from windows 10? Ping by both pc name and by ip address Tried that and no issue pinging using name and ip addresses Share this post Link to post Share on other sites
0 zillah2004 0 Posted November 19, 2019 Thanks for all finally it worked I don't know how !!! but definitely SMB1.0 should be enabled otherwise won't work as i did test that Share this post Link to post Share on other sites
Dear Experts
I have got HP LaserJet M5035 MFP Series printer that initially was able to scan documents to shared folder on 2xDesktops (PC1 and PC2) windows 8
I upgraded PC1 (but not yet PC2) only from windows 8 to windows 10 pro and I tried to copy the same setting as it was on windows 8
Created folder on windows 10 and shared it and edited permission tab and security tab as well
I can access that shared folder on PC1 from PC2 no issue.
On the web interface of the printer when I click on : "Test Folder Access" I get below error message
https://imgur.com/a/YXZbO7s
Unable to reach ’\\VISIONDESKTOP\Kylie_Scans’. Please check the location and make corrections as needed
Thx
Share this post
Link to post
Share on other sites