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Logitech G910 keyboard double/triple typing characters

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+jnelsoninjax    12,183

As the title says, my Logitech G910 just recently started double and triple typing on single key press. I have checked the keyboard setting in the control panel and have repeat rate set for long, so that is not causing the issue. I have updated to the latest Logitech software and checked for any firmware update (none available). I have blown the keyboard out with a electric air duster, and I have pulled the key that is one of the offenders and cleaned it (and the switch) with isopropyl alcohol, but that has not fixed the issue. I am beginning to think that I need to open an RMA with Logitech regarding this issue, as I have done some searching and found that other people have had similar issues. Does anyone have any suggestions as what I might try next?

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Brandon H    3,175

could you try the keyboard on another computer to see if it has the same issue or not? this should rule out or confirm hardware issue with the keyboard.

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homeboyrocketshoulders    10

Yep, mine did the same about a year ago, my 'E' key was the worst culprit. Searched around just as you did, found it wasn't exactly a rare issue. I was about a month or two past my warranty so I tried every single troubleshooting step you can imagine, but nothing did it. I contacted them about it anyway and they made an exception and approved an RMA. Replacement came a couple days later and it was resolved, was definitely a hardware fault.

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+jnelsoninjax    12,183
1 hour ago, Brandon H said:

could you try the keyboard on another computer to see if it has the same issue or not? this should rule out or confirm hardware issue with the keyboard.

I will try another system, just to rule it out

11 minutes ago, homeboyrocketshoulders said:

Yep, mine did the same about a year ago, my 'E' key was the worst culprit. Searched around just as you did, found it wasn't exactly a rare issue. I was about a month or two past my warranty so I tried every single troubleshooting step you can imagine, but nothing did it. I contacted them about it anyway and they made an exception and approved an RMA. Replacement came a couple days later and it was resolved, was definitely a hardware fault.

I've always had good luck with Logitech's support, so I will contact them regarding this issue.

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Mindovermaster    2,529
1 hour ago, jnelsoninjax said:

I've always had good luck with Logitech's support, so I will contact them regarding this issue.

Ditto... I had a mouse right click fail once, I told them what happened, they send me a new one, no trade-in or anything. ;)

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