dualloop Posted January 4, 2020 Share Posted January 4, 2020 Hi all, Initially, I was struggling to get just GTA V to run correctly on my new PC but there now appears to be more than one that it is struggling with. While GTA V will start and get to the main menu, it doesn't run within the open world properly. When the game has finished loading, I get either of the two scenario's below: The game starts to fade into the open world and instantly crashes. This will also partially lock the PC temporarily and and require a force quit several times before the application actually quits, sometimes requiring a PC restart The open world will load properly and I am able to play the game for around 5 minutes before the game crashes. While the video crashes, the sound continues and after around 10 seconds, the game quits to the desktop with the error message "GTA V quit unexpectedly" I've also noticed that when the Rockstar Games titles run before the game starts, the video is initially glitchy with parts missing but corrects itself after a few seconds. I am running the game with all the standard options set to their highest, excluding Grass which is set to normal as I understand this is quite intensive, and I am getting 60FPS minimum at 2160p with no stuttering when it loads correctly so it seems that the card can handle these graphics settings initially. I am using the version from the Rockstar Games Launcher and have re-downloaded the game again, in case it was a faulty install which didn't help. I have also installed an older version of the graphics driver which also didn't help and all chipset drivers are up to date. I removed Advanced SystemCare as this has caused issues in the past with certain PC games. GTA V was playable for around 30 minutes this time but crashed to the desktop with the same error. I then tried the trial of Shadow of the Tomb Raider and enabled all graphics options including RTX to see how a more graphically demanding game was. When loading the game for the first time, it crashed to the desktop mid way through loading the opening cutscene with no error. When I reverted back to the latest graphics driver. it seemed to be working but the crashed again after 5 minutes during the opening cutscene again with no error. I then changed the default sound output from the Realtek HD Audio to Nvidia HD Audio, in case there was a hardware conflict and I was able to play the game for around an hour before it crashed to the desktop again with no error. Like GTA V, Shadow was running at 60FPS at 2160p and exhibited no stuttering or any indication that the graphic settings were too high for the card to handle. If there was not enough graphics memory available, I would have expected some stuttering or loss of FPS before these games crashed. I then tried Max Payne 3, which uses the same engine as GTA V, and this ran without an issue with all graphics options at max for longer than an hour. I've also tried benchmark tests like FurMark, 3D Mark, all of the Unigine ones and all the RTX tech demos which all seem to run correctly. Can anyone suggest anymore troubleshooting suggestions as I'm fresh out of ideas currently. :( Link to comment Share on other sites More sharing options...
nekrosoft13 Posted January 4, 2020 Share Posted January 4, 2020 Start with complete specs, including power supply Mindovermaster 1 Share Link to comment Share on other sites More sharing options...
Mindovermaster Moderator Posted January 4, 2020 Moderator Share Posted January 4, 2020 Yes, we need to know your entire computer specs. Link to comment Share on other sites More sharing options...
dualloop Posted January 4, 2020 Author Share Posted January 4, 2020 (edited) 6 minutes ago, Mindovermaster said: Yes, we need to know your entire computer specs. Oops, sorry old spec is still listed. MotherBoard: ASUS TUF Z370-Plus Gaming II CPU: Intel Core i7 9700k @ Stock RAM 16GB Corsair Vengeance DDR4 @ 1600MHz GPU: Zotac Geforce RTX 2080 Super 8GB @ Stock Audio: Realtek HD Audio/Nvidia HD Audio PSU: Corsair TX750M Storage: Intel NVMe M.2 SSD 512GB and Seagate 2TB HDD Link to comment Share on other sites More sharing options...
trag3dy Posted January 4, 2020 Share Posted January 4, 2020 The first step in trouble shooting a new pc is making sure everything is seated properly. I had a similar issue with my new pc where my gpu wasn't pushed in all the way and it was causing issues with games crashing right after loading, even less demanding ones like WoW. Jose_49 1 Share Link to comment Share on other sites More sharing options...
Mindovermaster Moderator Posted January 4, 2020 Moderator Share Posted January 4, 2020 You look at temperatures and loads on the GPU and CPU? What CPU cooler do you have? If it's that stock cooler, you might want to look for a new 3rd party heatsink. Link to comment Share on other sites More sharing options...
trag3dy Posted January 4, 2020 Share Posted January 4, 2020 1 minute ago, Mindovermaster said: You look at temperatures and loads on the GPU and CPU? What CPU cooler do you have? If it's that stock cooler, you might want to look for a new 3rd party heatsink. Intels don't usually come with their own coolers. Link to comment Share on other sites More sharing options...
dualloop Posted January 4, 2020 Author Share Posted January 4, 2020 10 minutes ago, trag3dy said: The first step in trouble shooting a new pc is making sure everything is seated properly. I had a similar issue with my new pc where my gpu wasn't pushed in all the way and it was causing issues with games crashing right after loading, even less demanding ones like WoW. Thanks for responding. The GPU is firmly seated as is the RAM. 8 minutes ago, Mindovermaster said: You look at temperatures and loads on the GPU and CPU? What CPU cooler do you have? If it's that stock cooler, you might want to look for a new 3rd party heatsink. The cooler is a Corsair MasterLiquid Lite 240. The GPU temp maxes out at 79 degrees and the CPU maxes out at 60 degrees. Link to comment Share on other sites More sharing options...
Mindovermaster Moderator Posted January 4, 2020 Moderator Share Posted January 4, 2020 (edited) 41 minutes ago, trag3dy said: Intels don't usually come with their own coolers. WHAT? I said 3rd party, not Intel... Link to comment Share on other sites More sharing options...
trag3dy Posted January 4, 2020 Share Posted January 4, 2020 7 minutes ago, Mindovermaster said: WHAT? I said 3rd party, not Intel... You: 50 minutes ago, Mindovermaster said: What CPU cooler do you have? If it's that stock cooler, you might want to look for a new 3rd party heatsink. Regardless of that picture of what looks like a cpu cooler from 2004 the 9700k does not come with one. No "k" line processor does and it's been that way for a very long time. ZakO 1 Share Link to comment Share on other sites More sharing options...
Mindovermaster Moderator Posted January 4, 2020 Moderator Share Posted January 4, 2020 I thought every version comes with "some" form of a heatsink... Link to comment Share on other sites More sharing options...
Jim K Global Moderator Posted January 4, 2020 Global Moderator Share Posted January 4, 2020 Spit-balling: Completely uninstalled Nvidia drivers and installed the latest? Motherboard BIOS and all drivers up to date? Memtest? Any specific error in the Event Viewer ... or (in the case of GTA V) launcher.log How old is the PSU? Do you have another one handy to test? This type of issue is a pain to troubleshoot. Link to comment Share on other sites More sharing options...
trag3dy Posted January 4, 2020 Share Posted January 4, 2020 43 minutes ago, dualloop said: Thanks for responding. The GPU is firmly seated as is the RAM. The cooler is a Corsair MasterLiquid Lite 240. The GPU temp maxes out at 79 degrees and the CPU maxes out at 60 degrees. Next I would reinstall gpu drivers after performing a clean uninstall with DDU in safe mode. Then after that I would monitor hard drive health to see if any are on their way out and if that still doesn't help I would then look into testing the memory for issues. After that it becomes much harder to fix, unfortunately. Link to comment Share on other sites More sharing options...
desti20 Posted January 4, 2020 Share Posted January 4, 2020 (edited) delete this pls Link to comment Share on other sites More sharing options...
dualloop Posted January 4, 2020 Author Share Posted January 4, 2020 Just now, Jim K said: Spit-balling: Completely uninstalled Nvidia drivers and installed the latest? Yes, tried the newest and ones before the newest to no avail. Motherboard BIOS and all drivers up to date? Latest Motherboard drivers and Bios from Asus Memtest? Will give that a go. Any specific error in the Event Viewer ... or (in the case of GTA V) launcher.log . Launcher. log lists: "Exit code 0xc0000005 indicates a fatal game exit (reason: STATUS_ACCESS_VIOLATION)" but there is nothing in the Windows event log How old is the PSU? Do you have another one handy to test? The PC was a build by PC Specialist which I took delivery of yesterday (03/01/20) so it's had less than 24 hours of full use. This type of issue is a pain to troubleshoot. Link to comment Share on other sites More sharing options...
dualloop Posted January 4, 2020 Author Share Posted January 4, 2020 6 minutes ago, trag3dy said: Next I would reinstall gpu drivers after performing a clean uninstall with DDU in safe mode. Then after that I would monitor hard drive health to see if any are on their way out and if that still doesn't help I would then look into testing the memory for issues. After that it becomes much harder to fix, unfortunately. Tried using the newest and second newest drivers from Nvidia, each time using DDU in safe mode to remove remnants. I'll run a HDD test and memtest to see if there are any issues. The PC is less than 24 hours old but I get that some H/W can be faulty or DOA on delivery. Link to comment Share on other sites More sharing options...
Jim K Global Moderator Posted January 4, 2020 Global Moderator Share Posted January 4, 2020 aaaah...I would probably point my finger at the Zotac. After you next troubleshooting steps (if the issue isn't resolved) ... I would remove/return the Zotac GPU. Link to comment Share on other sites More sharing options...
dualloop Posted January 4, 2020 Author Share Posted January 4, 2020 2 minutes ago, Jim K said: aaaah...I would probably point my finger at the Zotac. After you next troubleshooting steps (if the issue isn't resolved) ... I would remove/return the Zotac GPU. I was dreading that was the issue...... Had to order the PC in to a retail shop, dreading having to send it back Link to comment Share on other sites More sharing options...
dualloop Posted January 4, 2020 Author Share Posted January 4, 2020 Before I tread back to the shop where I brought it, I'm going to try another clean install just in case it's a faulty install or something daft I did during configuration.... Link to comment Share on other sites More sharing options...
LaP Posted January 4, 2020 Share Posted January 4, 2020 Is it a factory overclocked card? If yes try to downclock it to nVidia reference specs with Afterburner. I had a factory overclocked asus gtx 1070 that simply could not run stable with the asus overclock. Had to revert it to reference spec with afterburner. If it works then it's your decision whatever you want to keep a card not able to overclock at all or return it. Link to comment Share on other sites More sharing options...
Jim K Global Moderator Posted January 4, 2020 Global Moderator Share Posted January 4, 2020 oh, it is a pre-built (thought from the specs you built it). I would return it ... after you test a clean install. I wouldn't muck around removing the GPU, RAM...etc. My rule of thumb for any OEM or pre-built ... if it doesn't work as expected during x amount of time it is going back. Link to comment Share on other sites More sharing options...
dualloop Posted January 4, 2020 Author Share Posted January 4, 2020 2 hours ago, Jim K said: oh, it is a pre-built (thought from the specs you built it). I would return it ... after you test a clean install. I wouldn't muck around removing the GPU, RAM...etc. My rule of thumb for any OEM or pre-built ... if it doesn't work as expected during x amount of time it is going back. Normally, it would be a self-built system but a previous iMac i had got written off and I was given a voucher which went towards this new PC, which had to be purchased from the retailer that sold me the iMac. Unfortunately, none of the decent parts were available separately so it made sense to have the system pre-built instead. Link to comment Share on other sites More sharing options...
Jim K Global Moderator Posted January 4, 2020 Global Moderator Share Posted January 4, 2020 Yea, I would probably return it still (if the clean install doesn't fix the issue). Reboots while gaming, to me, points to GPU or PSU which I would return for troubleshooting purposes (if I built it). Since it is a pre-built ... well it shouldn't do that. Link to comment Share on other sites More sharing options...
dualloop Posted January 5, 2020 Author Share Posted January 5, 2020 Well i'm pleased to say that I think the issue has been resolved. After a clean install, all appears to be good. GTA V ran without an issue for 120 minutes without a single crash, so was either a faulty Windows Install/media or a setting within Windows that I could have set. Thanks for everyone's help, just glad I haven't got to RMA the entire system. 😀 Jose_49 1 Share Link to comment Share on other sites More sharing options...
Forum staff Moderator Posted January 4, 2021 Moderator Share Posted January 4, 2021 This topic was automatically locked because it did not receive any replies for a year. If you want to have this topic reopened please contact any staff moderator or report the first post of the topic with the reason why it should be reopened. Thank you. Link to comment Share on other sites More sharing options...
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