Deep_Level_Shark Share Posted June 21 (edited) I'm using Windows 8.1 in Laptop HP Pavilion 15-n012tx When I run in Normal Mode , laptop keypad does not work. How do I fix the keypad issue in Normal Mode ? Following attempts have been made but still unsuccessful : 1. updated Keypad driver with manual browse and select driver from Device Manager 2. updated Keypad driver with automatic driver update from Device Manager 3. Opened Kaypad inside. Cleaned dust 4. scanned laptop using Malewarebytes and cleaned. None of these resolved keypad issue. But when I run in Safe Mode , laptop keypad works fine. I can press any key and it works. What is the issue and how do I fix the keypad issue in Normal Mode ? Edited June 21 by Deep_Level_Shark Link to post Share on other sites
Jim K Global Moderator Share Posted June 21 Is it set correctly? Per the manual Quote Integrated numeric keypad Set at the factory to function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key. The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on. Any exclamations in Device Manager? Other than that...I have nothing. Link to post Share on other sites
Nick H. Supervisor Share Posted June 21 I seem to remember that there is an option in the BIOS that disables the numberpad. Although I'm not sure that the option would be enabled/disabled depending on a normal boot and a safe boot. Have you tried running a USB key with another OS to see if that changes things? Link to post Share on other sites
yuanyasmine Share Posted June 22 As you seem to have discovered already, your problem is a software issue. Try booting into safe mode and running MSCONFIG. Click Start-Run then type MSCONFIG and click OK. Click the startup tab and click the button to disable all. Then click ok and restart when prompted to do so. Boot normally and see if you still have the problem. If not, then return to MSCONFIG and start enabling items one at a time until you hit on the one causing the problems. You should also note that your issue could be spyware/virus related. You might try getting Adaware AND Spybot search and destroy. Run them both and see what they find. Link to post Share on other sites
Deep_Level_Shark Author Share Posted June 22 (edited) Update: I have progressed some more steps in troubleshooting. If I run in safe mode+ Minimal -----------> Keypad working fine. If I run in safe mode+ Network-----------> Keypad not working . https://imgur.com/a/Mx9MXML What steps I can go next ? Edited June 22 by Deep_Level_Shark Link to post Share on other sites
Vince800 Share Posted June 22 As you're in msconfig, what happens if you go to General > Diagnostic startup and reboot. Link to post Share on other sites
Deep_Level_Shark Author Share Posted June 22 1 minute ago, Vince800 said: As you're in msconfig, what happens if you go to General > Diagnostic startup and reboot. Keyboard works fine with this. Link to post Share on other sites
Vince800 Share Posted June 22 Interesting. If you go to Services > Hide all Microsoft services. Do you have a long list of things and do any of these appear to be related to keyboards? I'm wondering if you have some kind of "helper" software which is conflicting with the driver. Link to post Share on other sites
Deep_Level_Shark Author Share Posted June 22 (edited) 31 minutes ago, Vince800 said: Interesting. If you go to Services > Hide all Microsoft services. Do you have a long list of things and do any of these appear to be related to keyboards? I'm wondering if you have some kind of "helper" software which is conflicting with the driver. Hide all Microsoft services showing this. there is one "Touch Keyboard and Handwriting panel service" (Microsoft corporation) Edited June 22 by Deep_Level_Shark Link to post Share on other sites
Deep_Level_Shark Author Share Posted June 22 (edited) Now formatted system with windows 10. same issue. keypad working in safe mode only keypad not working in normal mode This is frustrating. ....... Windows older versions were much better. Never faced such kind of issues. Summary of troubleshooting In Windows 8.1: keypad working in safe mode+minimal only keypad not working in normal mode Formatted laptop with Windows 10 In Windows 10: keypad working in safe mode+minimal only keypad not working in normal mode Is this a software issues / hardware issue ? Is there any issue with keypad ? I am clueless where exactly the issue is. Edited June 22 by Deep_Level_Shark Link to post Share on other sites
+warwagon Subscriber² Share Posted June 22 Is it happening after the very first boot of the clean install of windows 10? Or is it after you get some drivers installed or after you get software installed such as Avast. Was windows 10 clean installed using a Microsoft Windows 10 ISO or did you use some kind of restoration? If it happens after the first boot, and when using a Windows 10 ISO, i'm suspecting maybe the intel management engine. You could see if they let you turn that off in the bios. Link to post Share on other sites
Deep_Level_Shark Author Share Posted June 22 (edited) 26 minutes ago, warwagon said: Is it happening after the very first boot of the clean install of windows 10? in fact during windows 10 installation time , I could not type also but since choices are optional so that I could skip and install finally. 26 minutes ago, warwagon said: Was windows 10 clean installed using a Microsoft Windows 10 ISO ISO 26 minutes ago, warwagon said: i'm suspecting maybe the intel management engine. Where do I see that ? I entered into BIOS by F10. I dont see anyhting called "intel management". There are 3 menus there naming "intel" though In BIOS , under security I find these Intel (R) At support System < Enabled> Intel (R) At suspend < Disabled> Intel (R) At PBA support System < Disabled> Are you talking abut these ? any action required on these ? Edited June 22 by Deep_Level_Shark Link to post Share on other sites
+warwagon Subscriber² Share Posted June 22 12 minutes ago, Deep_Level_Shark said: in fact during windows 10 installation time , I could not type also but since choices are optional so that I could skip and install finally. ISO Where do I see that ? I entered into BIOS by F10. I dont see anyhting called "intel management". There are 3 menus there naming "intel" though In BIOS , under security I find these Intel (R) At support System < Enabled> Intel (R) At suspend < Disabled> Intel (R) At PBA support System < Disabled> Are you talking abut these ? any action required on these ? The Intel AT support Is Intel "Anti Theft" ... so maybe that has something to do with it. You could always try disabling it and see if your keyboard works. Link to post Share on other sites
Deep_Level_Shark Author Share Posted June 22 Just now, warwagon said: The Intel AT support Is Intel "Anti Theft" ... so maybe that has something to do with it. You could always try disabling it and see if your keyboard works. okay. Checking that. Will update here soon after restart. Link to post Share on other sites
Deep_Level_Shark Author Share Posted June 22 5 minutes ago, warwagon said: The Intel AT support Is Intel "Anti Theft" ... so maybe that has something to do with it. You could always try disabling it and see if your keyboard works. did this change. restarted. same issue. Keypad not working Link to post Share on other sites
+warwagon Subscriber² Share Posted June 22 2 minutes ago, Deep_Level_Shark said: did this change. restarted. same issue. Keypad not working Sent you a PM Link to post Share on other sites
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