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Razer mouse randomly stops working

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jnelsoninjax    14,159

I bought an Razer Mamba Hyperflux mouse and it has a very annoying issue where I can be in the middle of using it, and it suddenly stops operating for s few seconds, then it resumes. It remains lit up the whole time, but it reminds me of when I had the Logitech wireless mouse, and its battery would be low, except on the Razer there is no battery indicator, so I am not sure where the problem is.

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Mindovermaster    3,436

Like I said with your Logitech, I think your receiver is too far away. If the reciever is on the back of the case, move it to the front.

 

Is that Razer still under warranty?

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jnelsoninjax    14,159
Posted (edited)

The Razer does not have a receiver like the logitech did, it is simply a wireless charging mat plugged in via USB, and yes it is still under warranty

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Mindovermaster    3,436

Ah, OK. You trying ask Razer about your issue? If they can't help, then I'd RMA it.

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jnelsoninjax    14,159
19 minutes ago, Mindovermaster said:

Ah, OK. You trying ask Razer about your issue? If they can't help, then I'd RMA it.

That will be my next step, I was just asking here if anyone had any similar experience.

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goretsky    1,183

Hello,


Have you checked with Razer support to see if newer firmware is available?  I did note this:

 

http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=843&pcid=802&nav=0,76,802

 

But I'm unsure if that is for your exact model.  And it is a couple of years old.

 

Regards,

 

Aryeh Goretsky

 

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jnelsoninjax    14,159
1 hour ago, goretsky said:

Hello,


Have you checked with Razer support to see if newer firmware is available?  I did note this:

 

http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=843&pcid=802&nav=0,76,802

 

But I'm unsure if that is for your exact model.  And it is a couple of years old.

 

Regards,

 

Aryeh Goretsky

 

That is not the model I am using, and searching Razer support is very slow right now, but I did find an option within the control software to reset the mouse, so I went ahead and did that, I'll see if it makes any difference

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