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Windows 10 Photo Viewer randomly wont load

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neufuse    4,382

Anyone else seeing this? this started after the last Photo app update that happened automatically from the windows store...

 

When you open a picture some will open fine, but eventually or maybe even right away you will get a white window and nothing will work... close it and open another and it will randomly work or wont..

 

We got a bunch of reports of this at work this week, and now I'm seeing it at home... I even found someone complaining about it on the MS support community site, but of course you get the normal reset your cache. redo the install blah blah blah none of that helps as long as you get the current version it shows this issue.

 

Current version is Microsoft Photos 2020.20070.10002.0

Annotation 2020-07-26 122125.png

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jnelsoninjax    14,573

I don't have that version installed... is it with the insider builds? Currently not having any issues with Microsoft Photos 2020.19111.24110.0

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Vince800    326
Posted (edited)

It's been broken for a week or so after it was updated to 2020.20070.10002.0. I've also seen the boilerplate answers on Microsoft Answers.

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+InsaneNutter    1,399

Yup I've also noticed this at work a few times and on my home PC also.

 

Windows 10 1909

Photos 2020.20070.10002.0

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Vince800    326

https://answers.microsoft.com/en-us/windows/forum/all/photos-app-opens-with-blank-black-screen/755c0659-45ef-4e88-8300-63826dbebcb6?page=1

 

May be worth posting on this thread. I just figure the more reports, the more likely they'll look at it quicker. Managed to get them to fix the weather app a few years ago when there were multiple reports.

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Nuculi    19

Buy any chance have you deleted OneDrive form your computer, i know removing it can cause Photo Viewer to cause this problem because it cant find the OneDrive folder, I used to go into options of Photo Viewer and remove search OneDrive option before removing OneDrive or i would get a similar problem like yours, or it use to be like this in older version's of Windows 10.

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neufuse    4,382
25 minutes ago, Nuculi said:

Buy any chance have you deleted OneDrive form your computer, i know removing it can cause Photo Viewer to cause this problem because it cant find the OneDrive folder, I used to go into options of Photo Viewer and remove search OneDrive option before removing OneDrive or i would get a similar problem like yours, or it use to be like this in older version's of Windows 10.

yes, but it's already configured to not use onedrive with the viewer

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neufuse    4,382
5 hours ago, jnelsoninjax said:

I don't have that version installed... is it with the insider builds? Currently not having any issues with Microsoft Photos 2020.19111.24110.0

no this is a release build

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Vince800    326
12 hours ago, Nuculi said:

Buy any chance have you deleted OneDrive form your computer, i know removing it can cause Photo Viewer to cause this problem because it cant find the OneDrive folder, I used to go into options of Photo Viewer and remove search OneDrive option before removing OneDrive or i would get a similar problem like yours, or it use to be like this in older version's of Windows 10.

This issue is unrelated to that, I actually use OneDrive so have not deleted any folders associated with it.

 

Microsoft need to fix this issue but with Microsoft Answers, you usually have to post several times before someone takes notice, I'm trying to over there.

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Nuculi    19
Posted (edited)

Microsoft wont fix it anytime soon, try uninstalling and reinstalling, as in use a script to completely remove it

Edited by Nuculi

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Vince800    326
Posted (edited)
8 hours ago, Nuculi said:

Microsoft wont fix it anytime soon, try uninstalling and reinstalling, as in use a script to completely remove it

The only real solution is to install an older version. They usually do fix issues with app like this relatively quickly, though it's rare that they publicise it.

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neufuse    4,382
8 hours ago, Nuculi said:

Microsoft wont fix it anytime soon, try uninstalling and reinstalling, as in use a script to completely remove it

until it auto updates to the newest version and its right back... 

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