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Hello folks,


Hopefully I am in the right section as this issue appeared after my GPU upgrade from a RTX 2080Ti to RTX 3090.

I am encountering an issue with one my most played games (World of Tanks), the client is crashing into a black screen at random times (sound and other programs still run in the background - can use TeamSpeak for example).

This issue only happens in World of Tanks and is reproductible while in battle, does not happen while in idle or just browsing around in the garage interface. No other game I have tried so far gave me any crash - DX11 or 12.

*Did notice a weird thing that went away after the last driver update (v.461.09), the in-game gamma settings were greyed out - so I thought I’d mention this anyways.

I am at a loss here as I have run out of ideas and I can’t seem to figure out if this is an issue with hardware or is it somehow tied to the way the game works.

The crashes began mid-November and since then I have contacted the player and technical support teams @Wargaming – the company behind World of Tanks creating multiple tickets that lead nowhere so far.

My rig config – pc part picker link here.

Age of the computer (hardware) ranging from new – GPU to 1 and a half years old for most of the system hardware.

OS wise the system was installed around 08/19.


Here is a list of things I tried after reading around on the internet on various forums and asking all my tech-savvy friends for help:

§  Updated/Rolled back the GPU drivers using DDU in Safe mode – Not connected to the internet / Windows Drivers Updates off > tried the versions (Studio and Game Ready): 442.74*did not recognize my GPU as expected* - 456.38 - 457.30 - 460.97 (beta) and the latest drivers as well - now running Game Ready 461.09.

§  Made sure my temps are low and there is no overheating - at an ambient temp of roughly 23-4 C degrees - I get to a maximum 71C on GPU and 68/70 CPU side during stress test or even lower temps when just under intense gaming (CoD – Cold War / Metro Exodus for example) - and high 50 C CPU / low 60C on the GPU.

§  Cleaned the registry using CCleaner.

§  Modified the page file system to a higher value and reverted to windows default (32 GB of physical RAM memory should be more than enough- but hey I gave it a shot anyway)

§  Updated the latest chipset drivers from AMD site.

§  Updated the GPU firmware and latest Aorus software.

§  Updated to the latest BIOS (now running F31j)

§  Disabled the XMP Profile in BIOS / and using all stock settings in BIOS.

§  Updated to the latest Creative Sound Blaster sound card drivers

§  Used the windows default recommended sound settings (suggested by the Wargaming Support team)

§  Rebooted my router & network devices for a few minutes (suggested by the Wargaming Support team)

§  In Nvidia Control Panel set the game to use Maximum Performance mode as some user recommended in a similar issue with Apex Legends.

§  Disabled G-Sync + gave it a go with V Sync on and off (Using a G-Sync monitor @ 1440p 165hz)

§  Downclocked my GPU using the Aorus tool to the reference RTX 3090 specs.

§  Enabled and tested Low Latency mode

§  Updated to the latest chipset from the AMD site.

§  Tried running the game with no Antialiasing / Off in NVCP as well.

§  Launched the game in Windowed - Windowed borderless - Fullscreen

§  Lowered the resolution from 1440p to 1080p and 720p

§  Tried to run the game with the lowest graphical settings in all the above resolutions

§  Since the game client has the option – tried both x32/x64 clients

§  Tried Compatibility mode Windows 7 & 8

§  Launched the game in safe mode

§  Used both HD and SD client (lower end machines version)

§  Ran the game integrity check (suggested by the Wargaming Support team)

§  Added the game as a firewall exception (suggested by the Wargaming Support team)

§  Removed the Appdata WoT folder that contains all the game settings (suggested by the Wargaming Support team)

§  Reinstalled the game multiple times

§  Made sure the DirectX Suite is up to date

§  Uninstalled Easy Tune Engine Service/ Team Viewer (as suggested by the Wargaming Support team)

§  Disabled & Uninstalled iCue / Aorus Software / RGB Fusion 2 (suggested by the Wargaming Support team)

§  Clean booted - Windows Default Only

§  Deleted the cache Nvidia Shader Cache

§  Disabled onboard sound in Device Manager

§  Used a TDR Manipulator  and disabled / reenabled it.

§  Updated my Windows 10 to the latest build 20H2

§  Rather recently replaced my PSU unit (end of 2019)

§  Ran a 3D Mark benchmark (Firestrike Demo) while logging with Hwinfo64 * Sensors Only – Log here (3D Mark Results + Hwinfo64 Log) (advised by the user Greybear on Nvidia Forums)

After the latest tests (here) advised by the user Greybear  in my post  on the Nvidia Forums the readings in the log file he points out there is an anomaly, you can see it in the Images in the 12v LOW column "" 0 "" .

Open the Google Drive Link above access the .csv file and scroll across to column LV - MD - see all the 0 entries.... notice that the 12 readings appear in the wrong column on some of the 0 reading in the LV column.

He recommended that I set the RAIL performance to SINGLE RAIL on my PSU.


My knowledge on PSU’s is quite limited - Any thoughts on that?


*I will redo the benchmarks and log the info as soon as I get home from work. *

After digging for any leads in my crash logs, I found the following information into the game’s crash log and Windows Event logger:


Python Log here World of Tanks client:

INFO: [Info] FATAL ERROR: RenderSystemDeviceAccess::genericInterfaceCallFailureHandler - device in unsupported state: The device has been removed.”


This seems to be synchronized time stamp wise - with the report from the Windows Event logger that points to the nvlddmkm file stopping to work:


" Event id - 1062600691 in Source "nvlddmkm" cannot be found. The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them. The following information is part of the event: \Device\Video3 Graphics Exception on (GPC6, PPC 0)"

I have tried capturing a screenshot right after the black screen crash to see if it pops any information but the screenshots are black.


I am aware that this is a long post, but I am still having hope that there is a way to find a fix for this.

Thank you very much for your time and patience.

Any help is highly appreciated.

Edited by Enthyos
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Looks like a pretty comprehensive list of things you've tried.


The one step which may be missing is a completely clean from scratch driver install (although you mention using Safe mode so may have already done this). Use DDU to completely remove any old drivers then install 461.09 with default settings.

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3 hours ago, Ixion said:

Looks like a pretty comprehensive list of things you've tried.


The one step which may be missing is a completely clean from scratch driver install (although you mention using Safe mode so may have already done this). Use DDU to completely remove any old drivers then install 461.09 with default settings.

Hello @Ixion, thank you for your reply, i did use DDU to reinstall my drivers.

Unfortunetly that does not seem to help with my issue.


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Honestly I might say that it is the game itself, since you said you have not had any issues with other games. Is the game up to date?

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I have issues with Rainbow Six from time to time, and it's always seems to coincide with an update for the game.


There was an older driver that's been the most reliable.  I see you tried, that, though.  Have you contacted their support and sent them logs?

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44 minutes ago, jnelsoninjax said:

Honestly I might say that it is the game itself, since you said you have not had any issues with other games. Is the game up to date?

Yes, and the support team concluded that it's my system that needs to be checked... :(

32 minutes ago, farmeunit said:

I have issues with Rainbow Six from time to time, and it's always seems to coincide with an update for the game.


There was an older driver that's been the most reliable.  I see you tried, that, though.  Have you contacted their support and sent them logs?

Yes been doing that back and forth ever since it first happened. Had no issues with my 2080Ti before.


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+Biscuits Brown

If the game is that important to you, I'd get a spare SSD, take all the drives out of my computer. Reinstall windows on the spare SSD then install WoT. Nothing else.  If that works, well you know the issue isn't hardware related. If it still fails, you only have a few options and I'd start with putting the 2080Ti back in and test.  If that works either your 3090 is bad or the PSU is sufficient (or just crappy) for that 3090. Your parkpicker link isn't there so we cant see your system. 

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3 hours ago, Biscuits Brown said:

If the game is that important to you, I'd get a spare SSD, take all the drives out of my computer. Reinstall windows on the spare SSD then install WoT. Nothing else.  If that works, well you know the issue isn't hardware related. If it still fails, you only have a few options and I'd start with putting the 2080Ti back in and test.  If that works either your 3090 is bad or the PSU is sufficient (or just crappy) for that 3090. Your parkpicker link isn't there so we cant see your system. 

Hello Biscuits Brown,

Appreciate the support here, i have not thought about doing that, pretty neat ideea.

I will give it a  try and come back with some feedback after the install is done.

Unfortunetly i do not have the 2080ti anymore, but i guess i could try and find someone willing to help me out for further testing near me.

Pc build here. - Was i wrong to go for the Corsair RM1000x psu ?

Much appreciated.


In the meantime do you guys have by chance any troubleshooting experience when it comes to  the nvlddmkm.sys error?


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+Biscuits Brown

Since it's only one game causing the issue and the issue is related to the video card driver really points to something the game is doing that is conflicting with your setup. I'm still thinking the fresh install will help isolate this. I'd even go so far as to install windows and NOT install any NVidia drivers. Just let windows install what it wants then install WoT and give it a play. Unless you received a bad PSU, the Corsair should be MORE than sufficient. 

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The PSU should be adequate.  From looking at this photo of it:


the power supply has connectors for three 8-pin PCIe cables.


From reading this description of the video card: the video card has connectors for three 8-ping PCIe cables.


Have you verified that each of the three separate connectors on the video card has its own cable going to it from the power supply, without any splitters or double-headed cables being used?




Aryeh Goretsky


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2 hours ago, goretsky said:



The PSU should be adequate.  From looking at this photo of it:


the power supply has connectors for three 8-pin PCIe cables.


From reading this description of the video card: the video card has connectors for three 8-ping PCIe cables.


Have you verified that each of the three separate connectors on the video card has its own cable going to it from the power supply, without any splitters or double-headed cables being used?




Aryeh Goretsky


Thank you for your reply Mr.Goretsky

I was aware of this potential issue as i have some experience with building PC's and the limitations of a  8-pin cable, so i went for 3 separate 8-pin PCIe cables.

This weekend i will try and see if  the solution proposed by  Biscuits Brown helps in any way and proceed to a clean install. 

The more i read on the internet the more i fear that i might be one of those plagued by the "black screen with sound + 100% fan  speed RTX series" club.

What bugs me is that so far i do not experience crashing in anything else.

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My next suggestion would be to check with Gigabyte.  Perhaps there is a known issue specific to the video card with another component in the computer that they are aware of, or you received one from a batch with some faulty component known to be mixed in.




Aryeh Goretsky


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I am currently waiting an answer from Gigabyte, i have watched posts over the internet there does not seem to be any sort of trend going on.

Will post back any official comments on the issue.

Thanks again Aryeh Goretsky.

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  • 2 months later...

I know it has been a long time since my last post, unfortunately the issue is not fixed and the Gigabyte Support team redirected me to my local vendor whom offered me a refund but not a replacement due to the low stocks so I'd be at a loss given the price hike.


Meanwhile after following the recommendations of a fellow user JoeRambo @ Anandtech Forums to use Riva Tunner Statistics Server and even more testing over the past 3 months with the Aorus Engine I did end up having a stable GPU while playing World of Tanks.

While using RTSS I only ended up having partial success, I kept trying to find a solution and ran different clocks and configurations with the Aorus Engine.

Stable settings I am currently using with an alternate profile in Aorus Engine – GPU Clock 1625 / Memory Clock 19502 / Fan Speed Auto / Power Target 100 @ a Target temp of 83 degrees Celsius.

The issue occurred only once since then while playing League of Legends but didn’t reproduce since and i was using this custom World of Tanks profile not the standard Aorus Extreme OC – (GPU Boost 1860Mhz / Memory Clock 19500).

No other games or workload like rendering crashed my GPU, so I decided to keep the card a while more, at least until the availability issues are resolved.

Hopefully this workaround will help somebody else out there.

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      Keyboard, touchpad, and webcam
      As I've said a few times, nothing has changed in the external hardware, and that includes the keyboard. This is where the big problem comes in. It's not the keyboard itself, which is actually quite good. It feels modern, comfortable, and accurate. The model that Huawei sent me actually has a UK keyboard, which took a bit of getting used to, but it's fine.

      The big problem is the webcam. In most reviews, I talk about the webcam in the "Display" section, because on most laptops, the webcam is in the lid. That's not the case on the MateBook X Pro. The MateBook X Pro has the webcam in the keyboard; it's a pop-up between the F6 anf F7 keys. The pop-up nature of it doubles as a privacy guard.

      When Huawei introduced the pop-up camera in 2018, it was a brilliant idea, the same as when Dell used to put the webcam below the display on its XPS laptops to give us thinner bezels. These companies had data that showed that for most consumers, the webcam simply wasn't important, and if it is, you can buy something else. That changed in 2020 though; a pandemic caused a lot of people to work from home, and now that webcam is a staple to our work flow.

      That's the angle that you're going to get from the webcam if you're on a call. Also, the quality isn't particularly good either, being a 720p webcam instead of 1080p, not that it really matters at that angle.

      Next up is the touchpad, which is nice and big, taking advantage of the available real estate on the deck. Here's the twist: it's actually a haptic touchpad. For the most part, you probably won't notice a difference from a mechanical touchpad. When you click it, it feels like a proper click. It's just kind of wild when you turn the PC off and nothing happens when you press it. Actually, it's also worth noting that if the MateBook X Pro is asleep, you can't use the touchpad to wake it up because of this.

      I feel like for most haptic touchpads, there are a few kinks that need to be worked out, like being able to wake the PC from sleep. Another thing that's good on this PC (compared to some others) but not perfect is using two fingers to drag and drop something. With a mechanical touchpad, it's fine; you just press with one finger, drag, then press with a second finger before using that to drag. With some haptic touchpads, it doesn't pick up that second finger properly, making drag and drop operations a pain. Like I said, this one is pretty good and you probably won't notice significant issues.

      Speaking of not being able to wake it with the touchpad, you can of course use the power button, which is located to the top-right of the keyboard. It's got a fingerprint sensor built into it, one of my favorite features of MateBooks in general. It scans your fingerprint when you first press it, so you don't have to touch it again after the PC boots up. It just logs you in. Huawei makes really good fingerprint sensors too, so it's accurate.

      One other thing that's awesome is that if you're in the Huawei ecosystem, this thing is amazing. It has Huawei Share built in, so you can tap your Huawei phone against it and share a bunch of photos and videos. Also with things like Multi-screen Collaboration, the company has really been focusing on tight integration between its products.

      Performance and battery life
      The configuration of the MateBook X Pro that Huawei sent me includes an Intel Core i7-1165G7, 16GB RAM, and a 1TB SSD. Indeed, it's the fully specced out model, although the Shenzhen firm really doesn't allow you to make a lot of compromises. You can get it with a Core i5-1135G7, 16GB RAM, and a 512GB SSD, but there's no option for 8GB RAM or 256GB of storage. I'm a big fan of not allowing consumers to make bad choices.

      This is actually the first version of the MateBook X Pro that doesn't have dedicated graphics. Historically, it's used something from Nvidia's MX series, which is for thin and light ultrabooks for this. Indeed, the MX series has never been particularly good, but it's always just carried that label of being better than integrated graphics.

      What's changed now is that Intel's integrated graphics are good, really good in fact. It's called Iris Xe, and I assume that Huawei just decided that Iris Xe was good enough to not use something like an MX450 GPU. Indeed, I don't feel like we're missing out on anything.

      Intel's 11th-gen processors are pretty great for anything from productivity to FHD gaming to creative work. In fact, it's worth notiong that with the previous MateBook X Pro, Huawei actually used 10th-gen 'Comet Lake' instead of Ice Lake, so it didn't use Iris Plus Graphics. That means that this year's model is that much more of an upgrade.

      With the power slider on one notch above battery saver and the screen at around 33% brightness, I was able to get seven to eight hours of battery life with regular usage. That actually really impressed me because Huawei's own specs page said that it gets 10 hours of local video playback, so it's not making any bold claims like Windows OEMs typically do. Typically, it's the companies that are promising 18 hours of batter life that are putting out machines that get eight hours of juice. I'm sure that if I left a local video on a loop, it would get at least 10 hours, perhaps even more at the settings that I used.

      For benchmarks, I used PCMark 8, PCMark 10, Geekbench, and Cinebench.

      MateBook X Pro
      Core i7-1165G7 MateBook X Pro
      Core i7-8565U, MX250 IdeaPad Slim 7
      Ryzen 7 4800U Spectre x360 14
      Core i7-1165G7 PCMark 8: Home 3,839 3,186 4,566 4,094 PCMark 8: Creative 4,598 3,471 4,861 4,527 PCMark 8: Work 3,541 3,305 3,926 3,896 PCMark 10 4,692 3,774 5,252 4,705 Geekbench 1,518 / 4,929 1,414 / 4,470 Cinebench 1,361 / 4,119
      There's a lot of good here, and unfortunately, one major deal-breaker. Huawei took what's historically been a winning formula and basically bumped up the specs. It's got a new Emerald Green color and a haptic touchpad, but for the most part, the thing that's new here is the addition of 11th-gen processors and the lack of a dedicated GPU. And being that this has always been a winning formula, it's understandable to see why Huawei didn't think to change it.

      Unfortunately, the webcam is unusable. I'd never show up in any professional setting using a webcam like this, especially when we're well over a year deep into a pandemic. Seriously, we all should have figured out proper webcam set-ups right now where we can at least be close to eye-level.

      If you're buying a PC and for some reason, you have no interest in the webcam, then you're good to go here. I just don't know how common that can possibly be right now. The recent spike in PC sales is due to people needing to work from home, and if you're working from home, then you need a proper webcam.

      It's a shame because the rest of this laptop is just so good. The Emerald Green color is bold and sexy, and Huawei gives us a 13.9-inch display that's just a bit bigger than what you'll find on the 13.5-inch Surface Laptop or Surface Book. It also comes with phenomenal audio quality, better than most laptops on the market. All around, this really is a fantastic machine, just with a terrible webcam.

      If you want to check it out, you can find it here.

    • By Rich Woods
      Acer announces new ENDURO Urban laptop and tablet
      by Rich Woods

      ENDURO Urban T1 Today, Acer is announcing an extension of its ENDURO brand, which is for rugged devices, called ENDURO Urban. It's made for "work and play while on or off the road", and it includes things like IP53 and MIL-STD-810H certifications. With the announcement comes two new devices, the ENDURO Urban T1 and the ENDURO Urban N3.

      First up is the T1, which is a 10-inch Android tablet that comes with Android 10 Go edition, a quad-core processor, and 1920x1200 resolution. It weighs in at 595g or 1.31 pounds, and it's 9.8mm thin, impressive specs for something that's designed to be more rugged than the average tablet. Indeed, it's made from shock-absorbant materials and has reinforced bumpers, along with covers for the ports to keep them waterproof.

      ENDURO Urban N3 Next up is the ENDURO Urban N3, which is a 14-inch laptop that follows that same kind of design strategy with a rugged design and reinforced bumpers while still not turning it into a big and bulky machine. It's 1.85kg (4.08lbs) and 21.95mm thick, and it includes up to an 11th-gen Intel Core i7 processor and Nvidia GeForce MX330 graphics. You can also have it configured with up to a 1TB SSD and 32GB DDR4 memory.

      You can find the ENDURO Urban T1 here and the ENDURO Urban N3 here. The N3 starts at $799, but the T1 doesn't seem to be for sale just yet.

    • By Usama Jawad96
      Mouth-watering user concept of Windows 10 File Explorer has Reddit salivating
      by Usama Jawad

      File Explorer in Windows 10 is an essential program that is widely utilized by users of the operating system. While Microsoft updates it from time to time, the changes are usually minor, and related to icon redesigns. This is probably why user concepts of File Explorer surface frequently, re-imagining what the program could look like, should Microsoft decide to fully redesign it at some point.

      Today, we are taking a look at a new and sleek user concept for File Explorer created by Reddit user u/Alur2020 that has hundreds of users salivating on the Reddit thread. Have a look below.

      The first of two images for the design presents a sleek File Explorer that embraces Fluent Design concepts while maintaining a minimalist look. Key points include the usage of new icons, as well as tags in the pane on the left. As can be seen, this can be utilized to mark and color-code your files and folders, making them easier to spot and presumably, group.

      Similarly, another noticeable feature is the addition of tabs, which not only enhances productivity-focused scenarios but also gives it a more browser-based feel which most users will be comfortable with adapting to. It is important to note that Microsoft announced Sets back in 2017, which was supposed to be a new idea for tabbed interfaces in Windows 10. However, the project was shelved in 2019 and doesn't seem to be a part of the Sun Valley update for the operating system later this year eithertoo, based on current information.

      Other interesting tidbits include minimalist icons, as well as the settings and profile buttons on the top. Overall, the look is familiar but enhanced to increase productivity and general sleekness.

      The second image deals with the UI you get when you open a folder. As can be seen, clicking on an item opens the options at the top where the user can decide what they want to do it with it. This uses the same minimalist icon design seen in the pane on the left.

      Talking about the pane on the left, perhaps the most noticeable thing is nested folders. Essentially, users can click on a folder and get a view of the children folders in it. This is especially beneficial if you want to quickly shift between nested folders without having to go back to the root directory again and again.

      Overall, the File Explorer user concept has received extremely positive response on Reddit with most lauding it as the best design that they have seen so far. With over 1,500 upvotes so far, many have also directed praise at how organized it looks and is not "blown up". Minor nitpicking is aimed at keeping the settings and profile buttons too close to the minimize button, but feedback has been generally positive and constructive so far.

      It is important to note that while this is a user concept, it would be interesting to see if Microsoft takes inspiration from it and implement some of these features and UI enhancements at some point in the future, especially given the positive feedback seen so far.

    • By indospot
      Microsoft is winding down another Windows 10 feature, the Timeline [Update]
      by João Carrasqueira

      Microsoft seems to be winding down on yet another Windows 10 feature that it made a big deal out of a few years ago. The company released a new Windows 10 build to Insiders in the Dev channel today, and with it came the announcement that it will no longer be possible to upload Timeline data from a Windows 10 PC, meaning it won't be accessible on other devices.

      The Windows Timeline feature was introduced about four years ago at Build 2017, though it wasn't until the following year that the feature would ship in a feature update for Windows 10. Timeline was a pretty significant change, as it let you access your recently open files and websites from the past 30 days, including the ability to sync that history across devices. Microsoft even brought the Timeline to smartphones some time later, emphasizing the focus on continuity between devices.

      However, things went pretty quiet after that, and the writing has been on the wall for some time when it comes to Timeline. In November of last year, the Timeline section was removed from the Microsoft Launcher preview, which was the only endpoint for the feature on Android.

      With today's Insider build, Microsoft's focus on continuity between devices seems to grow even weaker, though Microsoft correctly points out that many browsers already offer features like history and open tabs syncing, including its Chromium-based Edge browser. Recent Office files can also be found in the Office and OneDrive apps on different devices, but Microsoft is shying away from the all-encompassing implementation it had before.

      To be clear, your recent files and tabs on your current device will still be listed in the Timeline interface, at least for now. Microsoft hasn't outright said that it's discontinuing the feature, either, it just won't be able to sync across devices.

      The situation bears some resemblance to what's happening with the focus on 3D in Windows 10. Around 2017, Microsoft introduced the Paint 3D app and wanted it to be the one-stop-shop for 3D creation, but the app was recently removed from new installations of Windows 10 for Insiders, and the 3D Objects folder was also removed from File Explorer.

      Update: Microsoft has updated the blog post for the latest Insider build to clarify the Timeline continues to be active in Windows 10 and local activity history remains. Only cross-device syncing is being removed, as we originally noted.