PC Image issue

[Bruinator]

Hi,

 

I am trying to img my win 11 laptop using acronis true image 2021. The image starts out ok but after a few minutes I gat an error message that it cant timage the following file app-logos-2x2.svg.

 

I tried searching my computer for the file but it can not be found. Does anyone know what the file is / does and how to  get the image to work or whatever needs to be done to ensure a successful image of my pc

[ShadeOfBlue]

First, see the troubleshooting steps from Acronis here.

What is the precise wording of the error?

Are you creating the image through the Windows app or by using a True Image boot disk?

Other more general things to try:

• Check for problems with the drive. A full diagnostic would be nice, but at least reviewing the SMART status using CrystalDiskInfo or GSmartControl would help. You'd be looking for any SMART attributes colored red, indicating a problem.
• Check for problems with the file system. Right-click on the drive in Windows File Explorer, choose Properties, then go to the Tools tab and look for Error checking. Click Check, and follow the prompts.

[Bruinator]

On 18/01/2025 at 08:51, ShadeOfBlue said:

First, see the troubleshooting steps from Acronis here.

What is the precise wording of the error?

Are you creating the image through the Windows app or by using a True Image boot disk?

Other more general things to try:

• Check for problems with the drive. A full diagnostic would be nice, but at least reviewing the SMART status using CrystalDiskInfo or GSmartControl would help. You'd be looking for any SMART attributes colored red, indicating a problem.
• Check for problems with the file system. Right-click on the drive in Windows File Explorer, choose Properties, then go to the Tools tab and look for Error checking. Click Check, and follow the prompts.

I used the windows app but I prefer to use acronis if possible with win 11?

[Taliseian]

You could try making an ISO of Acronis and booting it from a USB drive?

[ShadeOfBlue]

On 18/01/2025 at 14:25, Bruinator said:

I used the windows app but I prefer to use acronis if possible with win 11?

Oh I'm sorry, I should be more clear. There are a couple different ways to run Acronis. Are you using the Acronis app in Windows? Or... like Taliseian mentioned, did you use the feature that let's you create a bootable USB drive with Acronis on it, and you're using that instead?

[Bruinator]

On 18/01/2025 at 19:41, ShadeOfBlue said:

Oh I'm sorry, I should be more clear. There are a couple different ways to run Acronis. Are you using the Acronis app in Windows? Or... like Taliseian mentioned, did you use the feature that let's you create a bootable USB drive with Acronis on it, and you're using that instead?

but it didnt work. Macrium reflect worked. It took 45 mins to do though.