repeating disconnected sound!

By yoco
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yoco

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Hi! A few weeks ago I update chipset drivers for MB. Downloaded from gigabyte website. After that I started hearing "disconnected" sound at random times. Googling I found two apps (USBDeview & FullEventLogView) that helped me narrow down the culprit. It's my external WD HDD. Any suggestions what I could do to solve this issue?

 

 

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545646674116

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Go to the device manager and uninstall the WD SES device driver, located under WD drive Management devices. There was someone on another form with the same issue as you describe and after contacting Western Digital they were told this was the issue.

  • hellowalkman
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yoco

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On 02/02/2025 at 20:36, 545646674116 said:

Go to the device manager and uninstall the WD SES device driver, located under WD drive Management devices. There was someone on another form with the same issue as you describe and after contacting Western Digital they were told this was the issue.

Didn't work. 😔

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goretsky Supervisor

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Hello,

If you look in the Device Manager (filename: DEVMGMT.MSC) at the Properties pane for the Western Digital drive and/or the USB port, is there a Power Management tab?  If so, is the option Allow the computer to turn off this device to save power? checked?  If so, does unchecking (disabling) this option make any difference?

Regards,

Aryeh Goretsky
 

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yoco

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On 03/02/2025 at 05:53, goretsky said:

Hello,

If you look in the Device Manager (filename: DEVMGMT.MSC) at the Properties pane for the Western Digital drive and/or the USB port, is there a Power Management tab?  If so, is the option Allow the computer to turn off this device to save power? checked?  If so, does unchecking (disabling) this option make any difference?

Regards,

Aryeh Goretsky
 

I have disabled Power Management. Will wait and see now!

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yoco

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Sadly didn't work. At 13:40 heard disconnected sound again! Milliseconds before event log shows this

Spoiler

A new external device was recognized by the system.

Subject:
    Security ID:        S-1-5-18
    Account Name:        DESKTOP-43AJF60$
    Account Domain:        WORKGROUP
    Logon ID:        0x3E7

Device ID:    USB\VID_1058&PID_1140\574D415A4138353731393536

Device Name:    USB Mass Storage Device

Class ID:        {36fc9e60-c465-11cf-8056-444553540000}

Class Name:    USB

Vendor IDs:    
        USB\VID_1058&PID_1140&REV_1012
        USB\VID_1058&PID_1140               

Compatible IDs:    
        USB\Class_08&SubClass_06&Prot_50
        USB\Class_08&SubClass_06
        USB\Class_08              

Location Information:    
        Port_#0006.Hub_#0003
       

and after it shows this

Spoiler

A new external device was recognized by the system.

Subject:
    Security ID:        S-1-5-18
    Account Name:        DESKTOP-43AJF60$
    Account Domain:        WORKGROUP
    Logon ID:        0x3E7

Device ID:    USBSTOR\Other&Ven_WD&Prod_SES_Device&Rev_1012\574D415A4138353731393536&1

Device Name:    WD SES Device

Class ID:        {8496e87e-c0a1-4102-9d8d-bd9a9b8b07a9}

Class Name:    WDC_SAM

Vendor IDs:    
        USBSTOR\OtherWD______SES_Device______1012
        USBSTOR\OtherWD______SES_Device______
        USBSTOR\OtherWD______
        USBSTOR\WD______SES_Device______1
        WD______SES_Device______1
        USBSTOR\UsbstorOther
        UsbstorOther       
        

Compatible IDs:    
        USBSTOR\Other
        USBSTOR\RAW
        UsbstorOther      
        

Location Information:    -

 

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Grand Master

Nick H. Supervisor

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I know this seems to be a regular suggestion that I offer, but I have found it useful in the past: if you create a live USB key of Linux and boot into that for a while, does the external drive still have the disconnect issues?

Also, how old is the drive? Do you plug/unplug it regularly? I'm just thinking that it could be the USB cable at fault?

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yoco

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On 03/02/2025 at 14:22, Nick H. said:

I know this seems to be a regular suggestion that I offer, but I have found it useful in the past: if you create a live USB key of Linux and boot into that for a while, does the external drive still have the disconnect issues?

Also, how old is the drive? Do you plug/unplug it regularly? I'm just thinking that it could be the USB cable at fault?

Drive is old. Not sure when I bought it. Been years now. I never unplug it, my pc runs all the time.

Like I said, this started when I updated chipset drivers, never had this issue before.

Grand Master

Nick H. Supervisor

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On 03/02/2025 at 14:52, yoco said:

Like I said, this started when I updated chipset drivers, never had this issue before.

Of course. Apologies, I blame it on Mondays. :laugh: Yes, you did mention it started after updating the chipset drivers.

However, that does mean that my suggestion of booting a live Linux USB could be helpful. If it is a driver issue then there is a possibility that a different OS would not have the issue you are facing. If it does have the same issue I would start looking at a hardware issue.

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yoco

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On 03/02/2025 at 16:25, Nick H. said:

Of course. Apologies, I blame it on Mondays. :laugh: Yes, you did mention it started after updating the chipset drivers.

However, that does mean that my suggestion of booting a live Linux USB could be helpful. If it is a driver issue then there is a possibility that a different OS would not have the issue you are facing. If it does have the same issue I would start looking at a hardware issue.

Never done anything Linux related. Can you explain or direct me how to do it?

Grand Master

Mindovermaster Global Moderator

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On 03/02/2025 at 10:04, yoco said:

Never done anything Linux related. Can you explain or direct me how to do it?

This is an old video, but you can do the same thing with LinuxMint 22.1

 

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Nick H. Supervisor

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On 03/02/2025 at 16:04, yoco said:

Never done anything Linux related. Can you explain or direct me how to do it?

Sure!

I see that @Mindovermasterhas provided a video guide, but if you prefer you can drop me a PM or meet me on Neowin's Discord and I can talk you through it. I remember the first time I got started with Linux and it seemed scary to do, but it's perfectly safe for these kind of tests.

Just let me know if/how I can help. 👍

  • hellowalkman
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Nick H. Supervisor

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Hi all,

@yocoprovided me with the log file from using Linux Mint. The device was recognised by the system, but I cannot see anything to say that it disconnected after that.

So it looks like a software issue (driver, OS) to me rather than a hardware fault.

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Grand Master

Mindovermaster Global Moderator

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On 05/02/2025 at 07:38, Nick H. said:

Hi all,

@yocoprovided me with the log file from using Linux Mint. The device was recognised by the system, but I cannot see anything to say that it disconnected after that.

So it looks like a software issue (driver, OS) to me rather than a hardware fault.

That's what I thought, too. Software issue.

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