Tim Dorr Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 I figured I'd share this little story because I'm so very impressed. So, I broke my shift key the other day on my iBook. Given that my iBook was within warranty, I gave good ol' Apple a call. I talked to one of their guys and got a new iBook keyboard shipped out to me. This was about 6PM. So, next day, at about 10AM: Ding Dong! Who's at the door? DHL with my new keyboard! Apple had my keyboard replacement in my hands in 16 hours! I was totally, and completely, blown away. Not only was the guy on the phone really nice and helpful (no questions asked about how I broke it, either), they got it there waaaaay before I would have ever imagined. Go Apple! Link to comment Share on other sites More sharing options...
Malechai Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 go team! Link to comment Share on other sites More sharing options...
dreamthief Posted March 5, 2004 Share Posted March 5, 2004 Good for you. hmm not to be a spoilt sport. The Ipod case must be a wake up call for Apple.. or rather it is a support fluke? Link to comment Share on other sites More sharing options...
Si Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 lucky tim..think they'll send me a new itunes in 16 hours? :( Link to comment Share on other sites More sharing options...
Tim Dorr Veteran Posted March 5, 2004 Author Veteran Share Posted March 5, 2004 lucky tim..think they'll send me a new itunes in 16 hours? :( Considering you have user-installed RAM in your machine, I'm imclinded to believe that is the cause of your problems. Edit: On a side note, I now have to shut down this machine. There goes my 75 days of update! :o Link to comment Share on other sites More sharing options...
mAcOdIn Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 I've always had good experiences with Apple's support. They had a free return box at my door when I wanted to get my ipod fixed, but I blew that because I fixed it(or so I thought) and didn't send it in only to have it die on me after the warranty ended, but Apple was going to fix it no questions asked while it was up can't ask for much more. And XP got screwed up so I reformatted, and forgot to de-authorize my computer before doing so through iTunes, and they set it back. I like thier support. Don't have an apple pc, but I think they run a good support section. Link to comment Share on other sites More sharing options...
Si Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 lmfao I just tried something mentioned on the apple forums... "move a bit of itunes off the screen before you update" ..and wtf it worked :laugh: </thread hijack over> Link to comment Share on other sites More sharing options...
XiXora Posted March 5, 2004 Share Posted March 5, 2004 taken over a week with my toshiba tablet pc in the shop... JUST TO SORT IF IT WAS UNDER WARRANTY! i shouted at them enough and my screen is getting fixed ( bit of perspex doesnt cost 164 quid to replace tbh ) Link to comment Share on other sites More sharing options...
VGVL Posted March 5, 2004 Share Posted March 5, 2004 Damn, 16 Hours? Apple Support is impressive. Link to comment Share on other sites More sharing options...
RadishTM Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 Go Neowin! Radish? Link to comment Share on other sites More sharing options...
Malechai Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 holy balls! go radish! Link to comment Share on other sites More sharing options...
Si Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 lol.. Go mods! Link to comment Share on other sites More sharing options...
Malechai Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 yes, go us! Link to comment Share on other sites More sharing options...
Tim Dorr Veteran Posted March 5, 2004 Author Veteran Share Posted March 5, 2004 lmfao I just tried something mentioned on the apple forums..."move a bit of itunes off the screen before you update" ..and wtf it worked :laugh: </thread hijack over> Weird. Workaround. Ever. :huh: Link to comment Share on other sites More sharing options...
Toxikk Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 i got a buddy that works in apple tech support. from what i know, they are pretty swift. that is always good for a cpu company. did you have to pay or anything? Link to comment Share on other sites More sharing options...
RadishTM Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 Go Timdorr! Radish? Link to comment Share on other sites More sharing options...
Si Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 Weird. Workaround. Ever. :huh: you think eh. Video ram conflicting with the ipod then? :laugh: Link to comment Share on other sites More sharing options...
BTallack Posted March 5, 2004 Share Posted March 5, 2004 According to Consumer Reports, Apple has the best support out of all PC Companies. I luckily haven't broke my Powerbook or iPod yet to find out. Link to comment Share on other sites More sharing options...
macster Posted March 5, 2004 Share Posted March 5, 2004 Wow thats fast. Good one for Apple. But i want iTunes in my country. Is uptime really so important? I like to save some electricity :) Link to comment Share on other sites More sharing options...
frod Posted March 5, 2004 Share Posted March 5, 2004 yeah my two experiences have been blazing fast. 1. logic board failed, took it to apple store at 3pm one day. they overnighted it to apple that day, apple fixed and overnighted it back to me the next, and it was on my doorstep at 10am (31 hours later). 2. ac adapter failed, called apple at 10am, had a new one on my doorstep 10am the next day. Link to comment Share on other sites More sharing options...
Tim Dorr Veteran Posted March 5, 2004 Author Veteran Share Posted March 5, 2004 did you have to pay or anything? Nope, just had to provide my serial number for my iBook and that was it. They even knew who I was and where to send it because I had registered my iBook when installing Panther :D Link to comment Share on other sites More sharing options...
RadishTM Veteran Posted March 5, 2004 Veteran Share Posted March 5, 2004 OMG!, Timdorr rules because of that :laugh: Radish? Link to comment Share on other sites More sharing options...
Ivand Posted March 5, 2004 Share Posted March 5, 2004 woa! 16 hours and free!! thats a warranty, i want a Mac :D Link to comment Share on other sites More sharing options...
dreamthief Posted March 5, 2004 Share Posted March 5, 2004 Now this is the thread that shows mods gone nuts :rofl: :D :huh: :laugh: :rolleyes: Link to comment Share on other sites More sharing options...
Tim Dorr Veteran Posted March 5, 2004 Author Veteran Share Posted March 5, 2004 Wow, just installed it. Feels great to have a brand new keyboard (with a working shift key, too!) :D Link to comment Share on other sites More sharing options...
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