Best Buy Shipping Woes


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long Story Short (kind of)...

I pre-ordered a BFG 6800 Ultra OC Graphics Card on June 15th, 2004 from BestBuy. At that time the release date was 6/28/04., and the reason I pre ordered a graphics card from BestBuy was they were the only vendor that had it for Suggested Retail Price. When I went through the virtual exam to actually place the order, although ground shipping was free, for the extra money they offered as it was cheaper than usual, I got Next Day Air, cause obviously I want my card as soon as I can in my possession.

So this last week or so, I first got an email that the release date was pushed to July 7th. Bummer.

Then I get an email it was pushed back to July 4th. Bummer as it is Holiday so it really meant the 6th.

Then I get an email saying it was pushed back to July 2nd, yesterday. ALRIGHT!

So yesterday morning I check My Account, and it said processing. Then at 2:16 pm, I get the most important email. My card has shipped!!

FANTASTIC I am thinking, I will have it tomorrow at some point, on Saturday. Perfect since it is a Holiday Weekend!!! I have 3 days to play around with the card since I have no work!!!

They provided the tracking number with the email, and as always, I could not track it just yet.

As I was excited, I kept checking and checking, until I was finally able to track it, way later on at about 10:00 pm, and I see it says the following:

Service Type: NEXT DAY AIR SAVER

Weight: 2.40 Lbs

Note: Your package is in the UPS system and is on-time with a scheduled delivery date of Jul 6, 2004.

Two thoughts pop into my head reading the above- "My package is on time with a scheduled delivery of July 6th??? WTF???? :angry: And why does it say Next Day Air Saver, when the option I picked at the BestBuy site just said Next Day Air? No Saver was attached to the option on their website???? WTF Again ??:angry:

So basically, not only do I feel it is false advertising, but it is misleading advertising as well, since they key word "Saver" was not next to the option of the Shipping when I chose Next Day Air. Saver would have said to me, if it ships on a Friday, your screwed for the weekend. Next Day Air said to me, as long as it does not ship on a Saturday, you will have it the Next Day.

So now, I have to wait 4 days until Tuesday July 6th, as it is the holiday weekend. I am angry.

The worse part is, when i tracked it today, I see at 6:56 this morning my package is just sitting in Newark, NJ. , about 20 miles away from me!!! So not only is it in my state, it could have been delivered to me if Next Day actually meant Next Day. :angry:

Just thought I would share this story, maybe to discourage some people from buying from BestBuy at all, but since I know that wont work very well, mainly to warn, NextDay Air is actually NextDay Air Saver according to BestBuy, they just don't say that when you place your order, so you are better off just getting the free ground shipping they offer.

Im off to see if I can get a human to complain to at BestBuy, and before that to call UPS to see if I can take a ride to Newark to pick up my package.

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Feel the pain, i've been trough nightmares like that in Denmark when i have ordered games, computers, hardware parts ... *sigh*

But the Danish Express delivery is real neat :) Then the mailman will be knocking at your door the next day 6pm in the morning :s ...

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At least you know where your package is. The last time I had anything delivered by UPS on the day it was to arrive I checked the tracking number and it said it had already been delivered and signed for, but it was delivered to a law office two towns over!!! :angry: It took 3 extra days to get my package and they wouldnt even try to give me back the shipping cost.

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i wish you good luck although i feel you will be turned away. The people at retail BBY's like to maintain that BestBuy "The Store" is a different entity then BestBuy "The .COM". Just try to go in there and price match something they had listed on their website, ive never been able to get them to do it! They say "oooh im sorry we dont price match with websites" DOH!

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1, UPS doesn't deliver on saturday unless you pay extra, $50+ 2, Sunday UPS doesn't deliver at all. 3, Because UPS has a union, July 5th is considered the holiday since it is the closest weekday to the actual July 4th holiday, so they will not deliver then either.

You can't blame anyone but yourself. Next day air is next BUSSINESS day. Say's that all over the UPS site, and even does right on Best Buy's site.

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1, UPS doesn't deliver on saturday unless you pay extra, $50+ 2, Sunday UPS doesn't deliver at all. 3, Because UPS has a union, July 5th is considered the holiday since it is the closest weekday to the actual July 4th holiday, so they will not deliver then either.

You can't blame anyone but yourself. Next day air is next BUSSINESS day. Say's that all over the UPS site, and even does right on Best Buy's site.

Yet someone else who tries to blame Best Buy for something out of their hands. Thanks for clearing it up for everyone, emuzombie.

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1, UPS doesn't deliver on saturday unless you pay extra, $50+ 2, Sunday UPS doesn't deliver at all. 3, Because UPS has a union, July 5th is considered the holiday since it is the closest weekday to the actual July 4th holiday, so they will not deliver then either.

You can't blame anyone but yourself. Next day air is next BUSSINESS day. Say's that all over the UPS site, and even does right on Best Buy's site.

:yes: next day air only means youll get it tomorrow if you order mid-day on a monday, tuesday, wednesday, or thursday - if none of them are holidays.

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Also, to ad, the diference between Next Day Air and Next Day Air Saver is Next Day Air is the next bussiness day before 10am. And Saver is next bussiness day before 3pm.

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That does suck :(

I haven't had great luck with UPS nor fedex either. I've been seeing some commercial about a new shipping company, perhaps we should all lobby for them.

btw, great sig emuzombie :)

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1, UPS doesn't deliver on saturday unless you pay extra, $50+? 2, Sunday UPS doesn't deliver at all.? 3, Because UPS has a union, July 5th is considered the holiday since it is the closest weekday to the actual July 4th holiday, so they will not deliver then either.

You can't blame anyone but yourself.? Next day air is next BUSSINESS day.? Say's that all over the UPS site, and even does right on Best Buy's site.

I worked a retail job for 4+ years of my life. It was a small Art Company so the sales people were also in charge of shipping, so because I have done it myself, I must disagree with you. If you choose Next Day Air as your shipping option, and as long as you get it out by a certain time of the day, Usually between 12 and 3, depending on your location to the UPS shipping yard, it will indeed be shipped on Saturday if the true option is Next Day Air.

Taken right from the UPS Site:

Next Day Air

? Guaranteed delivery by 10:30 a.m., 12:00 noon, or the end of next business day depending on location

? Delivery by noon or 1:30 p.m. on Saturday

So although YES, it does say Business Day, the second line line taken directly from the UPS does also include Saturday. And as I said from my experience, usually if it was by a certain time, Saturday was included. Since I got the email at 2:26 p.m., I did feel from my past experience Saturday was included. And believe me, if they chose next Day Air instead of Saver, the fact my package was in NJ at 6:36 a.m., I would have had it if next Day Air was chosen.

Also taken form UPS Site (same page)

Benefits (of Next Day Air)

? Next-day service combined with up-to-the minute tracking information makes UPS Next Day Air the right choice for critical overnight shipments

? Fast, reliable service to all 50 states and Puerto Rico

? Next-day service on both weekdays and Saturdays

Note the 3rd line, Saturday is also mentioned!!!!

All ABove Next Day Info Taken From Here

So you take it how you want, I will take it how I see it on the UPS site and from my own personal experience dealing with UPS in retail.

If it indeed said "Saver" on the BestBuy site anywhere, I would not be arguing this fact at all. However, not once is Saver mentioned anywhere, only Next Day Air. If you got to UPS and look up Next Day Air Saver options, things are clearly stated as next Business Day yes... But when looking up Next Day, you find the above info I included...

So I hate to break it you, Saturday is included in Next Day Air without any additional expenses as you claim, thats why there are 2 options of Next Day Air and Next Day Air Saver, and it was this fact that I personally feel BestBuy was misleading about under the drop down Menu for Shipping options when placing the order, because they Don't mention Saver anywhere at all!!!

So Yes, since I have dealt with shipping before, UPS in particualr, I had no need to look at Best Buys own "personal warped" shipping options "definitions" page. A quick glance there will indeed reveal they say Business Day on the BestBuy site, but because I have used UPS before, and know the true meaning of Next Day Air and Next Day Air Saver, I did not feel the need when I placed to order to confirm it, as I mistakenly assumed Next Day Air meant what I thought and was used to it meaning. Now I know Next Day Air actually means Next Day Air Saver to Best Buy. All I Was doing was trying to warn people of the same.

@ supernova_00 - In Store Pick Up was not an option. I so wish it was as BestBuy is only a 4 minute ride from me. I am calling my local BestBuy now though, to see if they have perhaps have the card in. If they do, I am going to go purchase it again, and then just return the shipped one I get on Tuesday. Thats the only option I can thing of if I want to be able to use it on the holiEDIT - I cant believe I am 30 years old "arguing" about the differences between Next Day Air and Next Day Air Saver... Enjoy the rest of your weekend all. Have a great and safe hol(Y)y weekend. (Y) kend. (Y)

Edited by DirtyLarry
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Feel the pain, i've been trough nightmares like that in Denmark when i have ordered games, computers, hardware parts ... *sigh*

But the Danish Express delivery is real neat:)) Then the mailman will be knocking at your door the next day 6pm in the morning:ss ...

6pm in the morning..........wtf.........you mean 6 AM?

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no, i meant go pick it up from ups. There have been a few times that I've missed the drop off so I just went there and picked it up myself so that I didnt have to wait another day or whole weekend to get whatever it was.

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i go with ups when ever possible.... if i have a choice with fedex.. i go fedex express.. fedex ground blows... once i didn't get my package until 9pm !!!!!! losers

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no, i meant go pick it up from ups. There have been a few times that I've missed the drop off so I just went there and picked it up myself so that I didnt have to wait another day or whole weekend to get whatever it was.

I called way earlier to do so... I was simply told that "Technically, the Customer Service Counters are closed on the weekend."

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Even though it says Saturday, you have to pay more for it. The shipper has to indicate that they want a Saturday delivery, and to save on costs, I doubt Best Buy ever does.

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I called way earlier to do so... I was simply told that "Technically, the Customer Service Counters are closed on the weekend."

blah the people are there. there are always people there except holidays and maybe sundays. I've picked up many times on saturdays. I'm not saying your lieing its just the people dont like for customers to come there but oh well, you are allowed to do it.

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blah the people are there. there are always people there except holidays and maybe sundays. I've picked up many times on saturdays. I'm not saying your lieing its just the people dont like for customers to come there but oh well, you are allowed to do it.

I hear you I do, but I just didn't even have any fight left in me to do so... note I said the guy on the phone said "Technically," so just by him saying that I knew if i pushed harder I could have made it happen and been there to pick it up, I just am so wiped out at this point, and although Newark is only 20 miles away from me, with weekend traffic it can easily be an hour or so ride, so I just have admitted defeat.

And Threetothesun - You are exactly right. By picking Next Day Air, a shipper does indicate Saturday is included, it clearly states as such on the UPS website to which i provided the link to 2 posts back.

Next Day Air Saver, which BestBuy actually uses but for some reason on their website define it is Next Day Air, indeed does not include Saturday....

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