dreamsINdigital Posted November 7, 2004 Share Posted November 7, 2004 Hey guys, I've had SBC Yahoo! DSL for a few months now, and everytime I receive a call or make a call, the DSL disconnects and becomes unusable until the phone is free. My home phone line is shared with the DSL line. I have a filter on every phone in the house, including the modem. I've called tech support, but their support is pretty bad. They said it was SP2, but I don't think that's it... I have an alarm system in my house, and I heard they could interfere with the connection... could that be it? I use a lot of phone splitters, could that be a problem? For example: phone jack --> DSL filter --> phone splitter --> branches off to 2 phones They told me to call SBC and get the phone line checked out, but I think you have to pay for that. I'm going to do that, but does anyone here know the problem first? Has this happened to anyone else before? Thanks :) Link to comment Share on other sites More sharing options...
MazX_Napalm Posted November 7, 2004 Share Posted November 7, 2004 It won't be SP2. The filters split the fequencies into phone and dsl. Try this: Unplug everything Plug in 1 filter Plug in router Plug in 1 phone Test Replace filter that you are using with each of the others you have Borrow a friends filter or take yours over to his house and test them Now you will find that it is one or all of the filters that is bad Your alarm is connected to the phone line. Is there a filter on that? Link to comment Share on other sites More sharing options...
dreamsINdigital Posted November 7, 2004 Author Share Posted November 7, 2004 I've tried unplugging all phones and just have one phone and the DSL with filters, and it still made it disconnect. The alarm does not have a filter on it... I'm not sure how to put a filter on that. Do you know how? Link to comment Share on other sites More sharing options...
10lbbass Posted November 7, 2004 Share Posted November 7, 2004 I'm pretty sure that you're not supposed to have a filter on the modem, try unplugging that from the modem. Link to comment Share on other sites More sharing options...
dreamsINdigital Posted November 7, 2004 Author Share Posted November 7, 2004 This is the type of filters I have, it looks like I'm supposed to plug in the modem? http://www.excelsus-tech.com/index.cfm?fus...ides.inLineTwin Link to comment Share on other sites More sharing options...
mistical Posted November 7, 2004 Share Posted November 7, 2004 I have the same filters as you have, as I have the same company as well, SBC DSL Yahoo! Have you tried a different filter at all? As filters do tend to break/have problems, etc... so I've read. Make sure you plug the dsl line into the correct filter port, as it is labeled, as well as for the phone port. Mine is like this.... Computers > Router > DSL Modem > Filter then My Phone > Filter Then the filter is plugged into my wall jack. Link to comment Share on other sites More sharing options...
dreamsINdigital Posted November 7, 2004 Author Share Posted November 7, 2004 I don't have enough filters to replace them all, but I tried just the modem with filter and one phone with filter and it still disconnected. Everything is plugged in correctly. I'm thinking that it is the alarm... Link to comment Share on other sites More sharing options...
samriley Posted November 8, 2004 Share Posted November 8, 2004 be sure to only have 1 filter between modem and your line, only certain filters will let you have more than 1 in a row connected to a single line (they need to have the green? wire cut), the alarm should be like any other telephone unless its hardwired, then you might have a problem, might need to cut the wire and fit a filter Link to comment Share on other sites More sharing options...
Sn1p3t Posted November 8, 2004 Share Posted November 8, 2004 Here is what I would do: Unplug all the phones. Unplug the Modem from the two way filter and simply plug the modem directly into the wall. Ask a friend online to give you a call. It shouldn't disconnect. Connect one phone at a time with a filter. If, when you answer a call, it disconnects, cycle through all the filters with that phone. If none of them work, try the next phone. If you have cycled through each phone and tried each filter with it (and you still have the modem plugged into the wall directly, not through the two-way splitter), then there is something wrong with your filters. Do you hear a "clicking" sound or any interference when you make a call? Link to comment Share on other sites More sharing options...
Marduk Posted November 8, 2004 Share Posted November 8, 2004 I had a problem with a filter falling out of one of my phone jacks and Sympatico solved it by getting a service guy over to put a filter on the main line, now we don't need a single filter in the house at all. Link to comment Share on other sites More sharing options...
LG1 Posted November 8, 2004 Share Posted November 8, 2004 You dont plug it in to the modem, but you plug the filters into everything else that is using that phone line Link to comment Share on other sites More sharing options...
allfive6 Posted November 8, 2004 Share Posted November 8, 2004 I used to have the same problem before switching to cable. I was with telus and there tech support was pretty bad also but back then they told me it was sp1 lol. anyway I bitch on till I got them to send a guy to my house when he came he just made the one phone jack for DSL only the phone would not longer work in that jack at all. After that was done no more problems. I guess it was not SP1 after all. Link to comment Share on other sites More sharing options...
dreamsINdigital Posted November 8, 2004 Author Share Posted November 8, 2004 Okay here's what I've tried... 1. Disconnected all phones, plugged the modem directly into the wall with no filter, called my house with my cell phone. Did not disconnect (internet also seemed a little faster) 2. Plugged one phone into the wall with a filter, plugged the modem directly into the wall with no filter, called my house with my cell phone. DISCONNECTED 3. Tried same process as #2 on a different jack and different phone and different filter. DISCONNECTED 4. Tried same process as #2 but with filter on modem. DISCONNECTED :( BTW, I can hear static when I use my phone. Anyone know how to put a filter on the alarm? Link to comment Share on other sites More sharing options...
dreamsINdigital Posted November 8, 2004 Author Share Posted November 8, 2004 Check this out, I saw this from the Google ad above! :laugh: DSL Filter for Residential Alarm Systems. The video is also pretty informative. Do I need one of these? Link to comment Share on other sites More sharing options...
energizer23 Posted November 8, 2004 Share Posted November 8, 2004 You talk about multiple filters in your house. Aren't you supposed to have just ONE filter in the entire house that splits the data signal and the phone signal? Put ONE filter at the point where the phone line enters your house. Or am I missing something? :huh: Link to comment Share on other sites More sharing options...
Magister Posted November 8, 2004 Share Posted November 8, 2004 every device in the house that is NOT the DSL modem, and is plugged into the phone line the modem uses requires a filter on it... this includes any alarm devices or panels that share the same phone line/numbers. If you alarm system has s dedicated hard-line, then that shouldn't be an issue.. unless the alarm provider or installer cheaped out and is using you main line while sellign you a dedicated line package. Link to comment Share on other sites More sharing options...
dreamsINdigital Posted November 8, 2004 Author Share Posted November 8, 2004 Do I need a special filter for the alarm system, or can I just use a standard one? Unplugging the phone cord to install the filter on the alarm won't make the alarm go off will it? :unsure: Link to comment Share on other sites More sharing options...
MazX_Napalm Posted November 8, 2004 Share Posted November 8, 2004 A standard one should be fine Link to comment Share on other sites More sharing options...
thecableguy Posted November 8, 2004 Share Posted November 8, 2004 HAHA SBC Yahoo! DSL....I had a one year contact with that slow..slow...slow connection. Finally after the year I got cable :D and been happy afterward. I had the same problem..just check if you have filters in all of your phone jacks. Your self-installation kit should come with a few *sorry if i repeated someones fix, i was too lazy to read all the post :D Link to comment Share on other sites More sharing options...
mistical Posted November 8, 2004 Share Posted November 8, 2004 HAHA SBC Yahoo! DSL....I had a one year contact with that slow..slow...slow connection. Finally after the year I got cable :D and been happy afterward.I had the same problem..just check if you have filters in all of your phone jacks. Your self-installation kit should come with a few *sorry if i repeated someones fix, i was too lazy to read all the post :D 584883624[/snapback] Just because you had a slow connection, does not mean at all it is like that for everyone, may just be your area, your package, incorrect setup, line problem, etc stuff. I love how so far the past 2 years during Fall, they've upgraded every package to a slightly faster upstream, which is great for me. Right now I download at the fast of 333kb/s down and upstream of 50-60kb/s up. Link to comment Share on other sites More sharing options...
dreamsINdigital Posted November 9, 2004 Author Share Posted November 9, 2004 Well I tried to put a standard filter on the alarm, but the cable on the alarm is like a fat ethernet type one... :/ Even when I completely unplugged it, the internet still worked and still disconnected when the phone was lifter.... Link to comment Share on other sites More sharing options...
akme Posted November 9, 2004 Share Posted November 9, 2004 well i dont know anything about your isp..but i know alot about others and all i can say is that everything in the house has to go through a MF or you will get cut off Link to comment Share on other sites More sharing options...
Dick Montage Posted November 9, 2004 Share Posted November 9, 2004 Install ya microfilter dude! Link to comment Share on other sites More sharing options...
dreamsINdigital Posted November 28, 2004 Author Share Posted November 28, 2004 Okay well sorry to bring this topic back, but I didn't really fix my problem yet. I called SBC, but they said they would charge me if it was a problem on my end, not theirs. So I tested the line by plugging in a standard phone into the telephone box outside on the side of my house. It seemed to be fine, there was no static like how their is when I talk from inside my house. So would that mean it's a problem on my end? :huh: Then I tried putting a filter on the telephone box outside on the side of my house, and that fixed my problems. There was no static when I used the phone, and the internet didn't disconnect when I used the phone! :D Now there was a new problem, however. My connection was dramatically slowed down. Looking at my modem configuration page, it said it was connected at... 320 Kbps (downstream), 192 Kbps (upstream) but it should have been connected at... :pinch: 1536 Kbps (downstream), 384 Kbps (upstream) So is there supposed to be a filter on the box outside or not? :unsure: Thanks Link to comment Share on other sites More sharing options...
j.r.l. Posted November 29, 2004 Share Posted November 29, 2004 I have a filter on my alarm system and ADSL works like a charm. Link to comment Share on other sites More sharing options...
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