NEw 360 and i need some help


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YEah its been happening to a lot of guys with NEW xbox 360, it happened to me twice yesterday and had to go to the store for a 3rd one, just not doing the update for now till MS fix the update

u should go to the xbox.com forums to get more info about it :)

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damn so it looks like i need to call MS :( to have it fixed then

if you just picked it up i would return to store... buy the extended warranty from MS for the $60!

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Yeah, take it back ASAP and get it replaced.

I had this problem with my 360, had to return it twice to get a working product. Weee.

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just got off the phone with MC support and i have to mail it out ( my cost :angry: ) and ill get it back in 7-10 b.days ! i got it online i cant return it :cry: i well will give me time to shopep out some games

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If you would have bought the extended warranty (1 year is $25 or something) before you told them yours is having errors then they would have provided a box for you to ship it to them for free.

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If you would have bought the extended warranty (1 year is $25 or something) before you told them yours is having errors then they would have provided a box for you to ship it to them for free.

lets see ive only had the xbox360 1 hour :angry: didnt have time to buy and xtended warranty

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Call and ask to speak with a supervisor. Explain that you just bought it. They will most likely tell you to return it to the store from which it was purchased. If not, they will tell you to send it in. Tell them that this is a poor first experience for a first time user, and ask how they can help you. They can always offer to issue a shipping ticket (where they pick up the cost of post). In addition, they might be able to hook you up with some MS points, or time on Gold.

There is ALWAYS someone willing to give you what you want/deserve in a company. You just have to find them.

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Call and ask to speak with a supervisor. Explain that you just bought it. They will most likely tell you to return it to the store from which it was purchased. If not, they will tell you to send it in. Tell them that this is a poor first experience for a first time user, and ask how they can help you. They can always offer to issue a shipping ticket (where they pick up the cost of post). In addition, they might be able to hook you up with some MS points, or time on Gold.

There is ALWAYS someone willing to give you what you want/deserve in a company. You just have to find them.

thx ill do that !

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just for the record, MS doesn't run any of the customer service/technical support call centers, they're all 3rd party companies hired by MS to provide the service.

so, when you call just be nice and relaxed because if not you're going nowhere with those guys. be polite and friendly and those guys will do anything they can to make you happy. :happy: :yes:

here's a tip that works wonders, once you start talking to them tell the guy/girl you're really happy with the service and you want to send an appraisal email to his/her supervisor for the way they treated you as a customer. most of the time they get bonuses based on QA from their calls and emails from customers and they depend on those factors to be able to move to a higher position in the food chain... :laugh: :rofl: :p

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I didn't need to buy any extended warranty. :| Mine came with one month warranty on the store and 1 year from Microsoft.

But I suppose that if you just bought it, then you must return it to the store.

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well after talking to 2 diffrent people i still have to pay for shipping .... not really happy but ill still have it back in 7-10 days after they get it :(

That sucks. :( I hope everything works out well. I couldn't imagine finally getting a new console that I wanted, only for me to have to ship it off before I even get to try it out. Here's to a quick replacement. (Y)

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well after talking to 2 diffrent people i still have to pay for shipping .... not really happy but ill still have it back in 7-10 days after they get it :(

You may want to wait for an impending patch to fix some of the problems that the Fall Update created. I don't know if your issue is related, but it may be worth a shot? ...

https://www.neowin.net/forum/index.php?showtopic=508557

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If you would have bought the extended warranty (1 year is $25 or something) before you told them yours is having errors then they would have provided a box for you to ship it to them for free.

why should he have to buy the extended warranty, he only had it for 1 HOUR. thats very poor customer service. i am glad i'll be waiting for a couple years to get my 360 then they'll have the bugs worked out and a decent price as well

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here's a tip that works wonders, once you start talking to them tell the guy/girl you're really happy with the service and you want to send an appraisal email to his/her supervisor for the way they treated you as a customer. most of the time they get bonuses based on QA from their calls and emails from customers and they depend on those factors to be able to move to a higher position in the food chain... :laugh: :rofl: :p

lol. I get that at work all the time when I'm not giving the cstomer what they want.... but I am a supervisor

"I would like to speak to your supervisor to let them know how helpful you have been"

"I am a supervisor, thank you, I will pass that along, now you request for a limit incrase is declined"

"[swear words]"

hehe

Anyway, MS support is uaully pretty helful, you must have got them on a busy day or something

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You may want to wait for an impending patch to fix some of the problems that the Fall Update created. I don't know if your issue is related, but it may be worth a shot? ...

https://www.neowin.net/forum/index.php?showtopic=508557

yea thats good and all but since mine gets just past the xbox screen and jumps right too the E 65 screen the update wont do me much good

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why should he have to buy the extended warranty, he only had it for 1 HOUR. thats very poor customer service. i am glad i'll be waiting for a couple years to get my 360 then they'll have the bugs worked out and a decent price as well

Yes, I agree. It's absolutely horrible Customer Service on Microsoft's part and they deserve some bad PR about this. :no:

yea thats good and all but since mine gets just past the xbox screen and jumps right too the E 65 screen the update wont do me much good

No, I think the update patch will help you (if it's not already out yet and you can get a chance to update it). Here's an exhaustive explanation of what the Update did from Xbox-Scene:

E66 Explained: DVD model/version Check - E71 Issue Fixed?

>> Well we got a bit more details, courtesy Commodore4eva, about the Error 66 some users with modified DVD firmwares got after the Fall 2006 Xbox360 Update.

It looks like Microsoft has implemented 'DVD DEVICE' and 'DVD VERSION' control in the new kernel, a bit similar to the Windows XP/VISTA device upgrade check!

Apparently Microsoft stores the original stock factory drive/version somewhere on the 360, and with the new Fall06 kernel it will give the user an E66 if it detects a drive model change or lower firmware version than the stock factory version (Update: it's possible that the hardware info has been stored on the 360 at a later time, like during a previous update, rather than stored from the beginning/factory).

What this means for Toshiba-Samsung TS-H943 drives is that if the drive was originally loaded with the MS25 firmware (often referred to as an 'MS25 drive') it should work fine with C4E Xtreme v3.3 (based on MS25), but also with C4E Xtreme v4.2 (based on MS28) as MS seems to allow a version upgrade (probably so they can upgrade for repair etc). However on a drive originally loaded with the MS28 firmware (often referred to as an 'MS28 drive') anything below C4E Xtreme v4.0 will not work as v3.3 and below are based on MS25 ... which means a version downgrade for your drive.

There are a few users out there that reported E66 problems with an MS25 drive (which should normally work with all Xtreme releases), that could be because they swapped drive or maybe some bug/unknown device situation. Our E66 database suggests there is a certain (but not 100%) failrate with MS25 drives and Xtreme 4.0+ firmwares, while v3.3 and lower seems to work perfectly on MS25 drives. If you also have this problem, let us know.

It's unclear what Microsoft really tried to achieve here. Maybe they tried to lock out users with modified Toshiba-Samsung TS-H943 MS28 drives. When MS wrote the fall update, C4E Xtreme v4.0+ (which is based on firmware MS28) was probably not released yet and C4E Xtreme v3.3 and lower would be no option for these users as those are based on MS25 ... which is a version downgrade and would thus result in E66.

Hitachi-LG GDR-3120L drives not affected? Well, modified firmwares for the Hitachi-LG don't reflash the whole firmware. Instead they patch small parts of your onboard DVD firmware which will obviously not change the version. Model and version don't changed, so you get no E66.

Exception here could probably be if you use a full flash replacement firmware modchip or if you manually removed the flashchip and flashed it with a firmware version below the version# stored in the console. I have no real data on this (few people do that), let us know if you fall into this category.

Replacement drives? That's something else we should talk about as it's now probably no longer possible to swap from a Hitachi-LG GDR-3120L to Toshiba-Samsung TS-H943 (or the other way around) as the model of your drive would no longer match the model stored on your 360.

Also, the FW version on your replacement drive should not be lower than your stock/factory drive. Actually to play safe (certainly for a Hitachi-LG as this drive does not allow to easily flash/upgrade the whole firmware like the Toshiba-Samsung does) I suggest you get a drive with the same version as your stock/factory drive if you ever need a replacement drive. Quick note for the new people here: if you ever plan to replace your drive yourself, keep in mind you also have to patch/flash it with your unique DVD drive key - the key-check is of course still there ;)

I wonder if Microsoft did change the DVD model/version info stored on all repaired/refurbished Xbox360s when they swapped a DVD-drive or motherboard ... Let us know if this happened to you ;)

I also have an update about the 'new/refurbished/replaced Xbox360 Error 71 issue' I talked about earlier today (which is totally unrelated to E66 or DVD firmware issues). According to Major Nelson Microsoft released the 'fix' to the Fall 2006 update:

An updated version of the Fall Update is now available on Xbox Live which has eliminated issues relating to new or refurbished consoles failing after applying the Fall Update. Users who have already applied the Fall Update and are seeing an error message should call their local Xbox Support telephone number. If you already have the update, you will not be prompted for another update.

Now ... Microsoft does not want to tell what they fixed exactly. But as E66 is probably on purpose and not a 'problem' for MS, and Major Nelson mentions new/refurbished consoles I'm gonna assume they fixed the E71 issue. Sadly if you already tried to update your brand new system before and got an E71, it looks like you're up for a(nother) swap/repair even before you could play your console for a second. heh.

Anyone out there with a brand new Xbox360 wanna test if it's really fixed? ;)

EDIT: Nevermind, I see that you can even get past the Xbox screen. Sorry!

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Yes, I agree. It's absolutely horrible Customer Service on Microsoft's part and they deserve some bad PR about this. :no:

No, I think the update patch will help you (if it's not already out yet and you can get a chance to update it). Here's an exhaustive explanation of what the Update did from Xbox-Scene:

Now ... Microsoft does not want to tell what they fixed exactly. But as E66 is probably on purpose and not a 'problem' for MS, and Major Nelson mentions new/refurbished consoles I'm gonna assume they fixed the E71 issue. Sadly if you already tried to update your brand new system before and got an E71, it looks like you're up for a(nother) swap/repair even before you could play your console for a second. heh.

Anyone out there with a brand new Xbox360 wanna test if it's really fixed? ;)

EDIT: Nevermind, I see that you can even get past the Xbox screen. Sorry!

yea that would rock but sadly im screwed hard :p ill ship it tommorw

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all good reasons why I haven't bought a 360 yet and while I will be getting a Wii instead. I don't have a Hi-Def TV yet so I don't really need a 360 either. Poor job on MS' part.

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let your xbox360 boot to dash with no internet

pop in game

basically set up the 360 1st

then shut off connect rj45/wireless then try updating

it has to do with the 360 internal rom holding information thats clashing with the actual DVD model information

this can happen from them using a recycled part and not properly matching the information on the rom and/or cause of conflict with which firmware your 360 was shipped with

ms is poking around

but this is error 66

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all good reasons why I haven't bought a 360 yet and while I will be getting a Wii instead. I don't have a Hi-Def TV yet so I don't really need a 360 either. Poor job on MS' part.

I'm sure the Wii won't be completely full of problems either. Probably not as much as the 360 or PS3 but it will most likely happen. Happens with every console.

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