Spartan_X Posted December 8, 2006 Share Posted December 8, 2006 Microsoft sued for 360 update issues Source: A post on the Xbox.com forums, regurgitated with skepticism (but not fact-checking) by Team Xbox, Computer and Video Games, and Joystiq. What we heard: When Microsoft released the Fall Update for the Xbox 360 on October 31, reports that it was "bricking" some systems--rendering them unable to play games or even boot up properly--quickly flared up online. Web sites specializing in the Xbox modding scene speculated that the bricked systems were an intentional byproduct of the update. According to them, Microsoft wanted to break consoles that had been tampered with to do things for which it wasn't intended, like play pirated copies of games. Microsoft required that anyone wishing to take their Xbox 360 console onto the Xbox Live service download the update. While initially quiet on the subject, Microsoft the next day acknowledged problems that affected "less than 1 percent" of Xbox 360 owners who installed the update onto their consoles. The company said it was working with those affected to resolve the issue, and released an updated version of the Fall Update. That apparently didn't satisfy everyone, as earlier this week, a poster on the official Xbox.com message boards waded into the middle of a 60+-page thread about the Fall Update problems and claimed that he had filed a class-action lawsuit against Microsoft in the matter. A handful of gaming Web sites picked up on the news and passed it along, each of them noting that it was an unconfirmed report from a message board poster. As it turns out, the poster was telling the truth. GameSpot obtained a copy of the original complaint, which was filed in a Washington district court. The suit accuses Microsoft of breach of contract, negligence, and violation of the state of Washington's Consumer Protection Act (CPA). Stating that the affected consumers number in "at least the thousands," the suit contends that Microsoft is refusing to repair or replace the broken systems unless the users pay "up to $140" to ship it back to the company. The plaintiff is demanding that Microsoft pay at least $5 million in damages for breach of contract to those affected by the Fall Update problems, and an additional amount of at least $5 million in damages for an unfair or deceptive act under the CPA. Should Microsoft argue that it had no agreement to breach with the affected users, then the plaintiff contends Microsoft was negligent, and should be made to pay at least $5 million in damages. [uPDATE] The official story: A Microsoft representative issued the following response to the matter: "A small percentage of consoles (less than 1 percent) were affected by the Fall Update. An updated version of the Fall Update was made available on Xbox Live on November 1 which eliminated issues relating to new or refurbished consoles malfunctioning after applying the Fall Update. "Users affected by the initial Fall Update would have seen an error message and should call Xbox Support (1-800-4-MY-XBOX in the US and Canada). Microsoft is making every effort to resolve this issue for its customers as fast and easy as possible. It's also important to note that Xbox Support is paying for the shipping and repair/replacement of all Xbox 360 consoles that malfunctioned as a result of the Fall Update on October 31, before it could be fixed on November 1. They just need to phone Xbox Support and give them the proper error message indicating it was the Fall Update that affected their console." Bogus or not bogus?: Fortunately for those reporting without a net, not bogus. Source: GameSpot Link to comment Share on other sites More sharing options...
magik Posted December 8, 2006 Share Posted December 8, 2006 Ah, only in America... :laugh: Anyway, I'm beginning to think that the DVD Firmware Hacks are harder for Microsoft to detect/deter than initially thought. :no: Link to comment Share on other sites More sharing options...
StandingInAlley Posted December 8, 2006 Share Posted December 8, 2006 My console got spoilt too due to the update. Link to comment Share on other sites More sharing options...
bdsams Veteran Posted December 8, 2006 Veteran Share Posted December 8, 2006 Ah, only in America... :laugh: Anyway, I'm beginning to think that the DVD Firmware Hacks are harder for Microsoft to detect/deter than initially thought. :no: i really wonder too, as i fear that games online will be ruined like halo 2...even thogh they said they banned lots of people, it never seemed to make a difference Link to comment Share on other sites More sharing options...
Sheppard Posted December 8, 2006 Share Posted December 8, 2006 This isnt xbox 1, Xbox 360 cant run any unsigned code, you cant modify a Halo 2 image to cheat. Link to comment Share on other sites More sharing options...
Deactivated Account Posted December 8, 2006 Share Posted December 8, 2006 Microsoft has to do something NO matter if an Xbox360 was Hacked or not.. It was NOT the Hack that Bricked the box it was the Update that did so They Have to Replace the Box NO matter what.. I like how Microsoft thinks thay can pull this kind of sh*t.. Link to comment Share on other sites More sharing options...
TurboTuna Posted December 8, 2006 Share Posted December 8, 2006 Microsoft has to do something NO matter if an Xbox360 was Hacked or not.. It was NOT the Hack that Bricked the box it was the Update that did so They Have to Replace the Box NO matter what.. I like how Microsoft thinks thay can pull this kind of sh*t.. um, lol? thats like buying a NEW car and then not removing the seat belts, then crashing into a brick wall and trying to sue the car company. Why should they repair something that the user has modified? Link to comment Share on other sites More sharing options...
AMDMEFX-55 Posted December 8, 2006 Share Posted December 8, 2006 um, lol? thats like buying a NEW car and then not removing the seat belts, then crashing into a brick wall and trying to sue the car company. Why should they repair something that the user has modified? Agreed. Link to comment Share on other sites More sharing options...
Inplode Posted December 8, 2006 Share Posted December 8, 2006 Microsoft has to do something NO matter if an Xbox360 was Hacked or not.. It was NOT the Hack that Bricked the box it was the Update that did so They Have to Replace the Box NO matter what.. I like how Microsoft thinks thay can pull this kind of sh*t.. LOL what after you crack the case it out of MS hands from what i understand Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted December 8, 2006 Veteran Share Posted December 8, 2006 Why should they repair something that the user has modified? Exactly. Although the update did cause bugs and brick consoles which weren't modded also.. I had a sync issue with the start-up sequence and ring of lights. Nothing big, but still caused by the update. Link to comment Share on other sites More sharing options...
MadFerIt Posted December 8, 2006 Share Posted December 8, 2006 (edited) If you're someone who has never opened his/her console and it was "disabled" through a bios update.. Regardless of your warranty status (expired or otherwise) you should be given a replacement 360 free of charge. Why? Because if it was not for the update that disabled your console, it would still be working. And if you never opened the console (which is fairly easy to identify since the sticker on the back of the console will be fully intact) then you shouldn't be told "We aren't replacing your console". However, if you're one of the individuals who opened their console to utilize the "Firmware" hack, then kiss your warranty goodbye. You should know this before you even put a screwdriver near the back of the console. Tough luck to any DVD-ROM modders. Edited December 8, 2006 by MadFerIt2006 Link to comment Share on other sites More sharing options...
Elliott Posted December 8, 2006 Share Posted December 8, 2006 Microsoft has to do something NO matter if an Xbox360 was Hacked or not.. It was NOT the Hack that Bricked the box it was the Update that did so They Have to Replace the Box NO matter what.. I like how Microsoft thinks thay can pull this kind of sh*t.. Well, the hack voids the warranty, so Microsoft does not have to fix it. Link to comment Share on other sites More sharing options...
MadFerIt Posted December 8, 2006 Share Posted December 8, 2006 Microsoft has to do something NO matter if an Xbox360 was Hacked or not.. It was NOT the Hack that Bricked the box it was the Update that did so They Have to Replace the Box NO matter what.. I like how Microsoft thinks thay can pull this kind of sh*t.. Ridiculous. As I said above, anyone who does this should know beforehand that their warranty will be gone after attempting the firmware hack. It's your choice to make. Do I hack at the risk of losing my warranty (and having a bricked console if Microsoft releases a BIOS update to disable hacked consoles) or do I keep it untouched, and purchase the games worth the price? But at least Microsoft are paying for shipping/replacement of unhacked consoles bricked by the update. Link to comment Share on other sites More sharing options...
Meshuggah Posted December 8, 2006 Share Posted December 8, 2006 Anyway, I'm beginning to think that the DVD Firmware Hacks are harder for Microsoft to detect/deter than initially thought. I agree, my friend modded his console 2 weeks ago and last friday he wasnt banned....im hoping today he gets banned, for being a douchebag. I really hope it happens, lol, sure he is my friend, but I'm sitting here paying for all these games and he's like "Hey, let's play some online together"....****es me of cuz he get's to play for free. Link to comment Share on other sites More sharing options...
xxdesmus Posted December 8, 2006 Share Posted December 8, 2006 What a joke. Only in the US could this stupid s**t happen. As far as I know, Microsoft already said they would pay for shipping and the repair work to fix these "1%" that were bricked. That is ignoring the fact that some of that 1% probably were modified in which case those ass clowns are screwed like they should be. Link to comment Share on other sites More sharing options...
jb23fan Posted December 8, 2006 Share Posted December 8, 2006 Ah, only in America... :laugh: Anyway, I'm beginning to think that the DVD Firmware Hacks are harder for Microsoft to detect/deter than initially thought. :no: Wow... how many times and how many posts do we have to hear "Only in America" by you freakin haters. Get bent. Link to comment Share on other sites More sharing options...
MadFerIt Posted December 8, 2006 Share Posted December 8, 2006 Wow... how many times and how many posts do we have to hear "Only in America" by you freakin haters. Get bent. Uh.. I've heard plenty of Americans use that phrase so why do you automatically assume he isn't American? And even if he isn't, calling someone a hater and telling them to get bent is pretty immature. No wonder you're already restricted. Link to comment Share on other sites More sharing options...
ScottKin Posted December 8, 2006 Share Posted December 8, 2006 Microsoft has to do something NO matter if an Xbox360 was Hacked or not.. It was NOT the Hack that Bricked the box it was the Update that did so They Have to Replace the Box NO matter what.. I like how Microsoft thinks thay can pull this kind of sh*t.. What planet are you from? When you open the case of *ANY* console system and see that special sticker covering some edges that warns you that if you open or break these seals your warrany is voided, and you actuall DO break those seals and mod your console you have 0% chance of remedy through any legal process. If an update by Microsoft turns your Xbox 360 in to a brick / anchor after you've tampered with it, you deserve everything that is coming your way...which is ZILCH!. --ScottKin Link to comment Share on other sites More sharing options...
AMDMEFX-55 Posted December 8, 2006 Share Posted December 8, 2006 Dame people stop with the BS ok. You look like a bunch of 5th graders. Link to comment Share on other sites More sharing options...
troist Posted December 8, 2006 Share Posted December 8, 2006 well, i expect the people suing are people who've been bricked and have no idea how to do the firmware hack... what modder would honestly complain for a new xbox? i'm pretty sure theres some sort of fix for it anyway if you know how to mod your xbox. the only people who'll be affected by this bricking are noobs who just flashed their 360s from a step by step guide saying exactly how to do it and innocent people who got caught in the crossfire. Link to comment Share on other sites More sharing options...
xxdesmus Posted December 8, 2006 Share Posted December 8, 2006 Wow... how many times and how many posts do we have to hear "Only in America" by you freakin haters. Get bent. Someone needs a nap. Look at my comment, and look at my location. I am American smart guy. You can't possibly tell me (with a straight face) that we do not have some ridiculous lawsuits here in the US. Let's just look at the McDonalds coffee spilling case, and the McDonalds making people fat case, just to name two. The courts in the states are a joke, end of story. Link to comment Share on other sites More sharing options...
mycoolkim Posted December 8, 2006 Share Posted December 8, 2006 um, lol? thats like buying a NEW car and then not removing the seat belts, then crashing into a brick wall and trying to sue the car company. Why should they repair something that the user has modified? who put the brick wall there? Link to comment Share on other sites More sharing options...
magik Posted December 8, 2006 Share Posted December 8, 2006 Wow... how many times and how many posts do we have to hear "Only in America" by you freakin haters. Get bent. Don't show your ignorance and refer to this post. :whistle: Link to comment Share on other sites More sharing options...
mycoolkim Posted December 8, 2006 Share Posted December 8, 2006 pwnt :p Also on the way, might need to re-stock up on tissues Link to comment Share on other sites More sharing options...
TurboTuna Posted December 9, 2006 Share Posted December 9, 2006 Wow... how many times and how many posts do we have to hear "Only in America" by you freakin haters. Get bent. Sorry, but compare the cases in the US against some in, lets say, England? Or perhaps New Zealand (is it still called that?) or even Canada. Link to comment Share on other sites More sharing options...
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