DannyGlass Posted January 21, 2007 Share Posted January 21, 2007 I contacted xbox support on friday to get my xbox 360 repaired they sent me a label via email ive printed it off and boxed the xbox 360 now all i need to do is get ups to pick it up but im wondering if they pick it up will i have to pay for it too be sent? Link to comment Share on other sites More sharing options...
Lingwo Posted January 21, 2007 Share Posted January 21, 2007 No, it is a pre-paid label, you just tell them on the phone that it is pre-paid. Make sure before sending that you've removed the faceplate. Also if you know the HD isn't the problem then take that off aswell, as you won't get it back just a wiped HD. Link to comment Share on other sites More sharing options...
Inplode Posted January 21, 2007 Share Posted January 21, 2007 you may want to call and check . i had to puy to ship mine back :angry: and was told to ship the HD back with it ( when i didnt have to ) then had to wait another 4 - 5 weeks before they shipped my HD back to me ! Link to comment Share on other sites More sharing options...
sirquacksalot Posted January 21, 2007 Share Posted January 21, 2007 I sent mine back to Microsoft just a week ago and they definitely do not charge you to send it. Just call UPS and arrange a pickup time, they collect it and you'll get it back a week later fixed. I have to say that they don't give you the same console back (at least not in my experience). I sent a console from Sept '06 and got one back from Nov '05. I'm not really bothered though, because I'd rather have an older one than a broken one ;) Link to comment Share on other sites More sharing options...
FreqFace Posted January 21, 2007 Share Posted January 21, 2007 I sent mine back to Microsoft just a week ago and they definitely do not charge you to send it. Just call UPS and arrange a pickup time, they collect it and you'll get it back a week later fixed. I have to say that they don't give you the same console back (at least not in my experience). I sent a console from Sept '06 and got one back from Nov '05. I'm not really bothered though, because I'd rather have an older one than a broken one ;) Really? I'd be very ticked off if they did that, I wouldn't want a console that's nearly a year older. Link to comment Share on other sites More sharing options...
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