Headsets Covered Under Warranty?


Recommended Posts

Hello guys,

I was wondering is the headset that comes with the 360 covered under a warranty too or does that just cover the system and the controller?

Thanks :)

Edited by American Ninja
Link to comment
Share on other sites

I can confirm, as I already have gotten a replacement Headset.

I just called, said my headset was not working, they walked me through a few simple troubleshooting steps, they did not work, and they sent me out a new one no more questions asked.

Link to comment
Share on other sites

I can confirm, as I already have gotten a replacement Headset.

I just called, said my headset was not working, they walked me through a few simple troubleshooting steps, they did not work, and they sent me out a new one no more questions asked.

Was one of them "Is it plugged in?" :D

Link to comment
Share on other sites

All accessories are covered by Microsoft. Either one that was included with your system, or one you purchase at another time (as long as it's a Microsoft brand accessory).

At least that's what I've been told in my dealings with the repair center ^_^.

Link to comment
Share on other sites

Has anyone gotten a controller replaced? I'm curious as to what exactly it is that they ask you?

I had my original Xbox controller replaced after one of the triggers stopped working. I called up Microsoft, told them what happened and then they sent me out a postage paid box for me to send the controller to them. After I sent it I got a brand new one back within a few days. This was about 6 months after I bought the console.

I've also had my old headset brake (those flimsy ones that the original Xbox used) but this time Microsoft said they wouldn't replace it. This was about 4 months after I got the XBL Starter Kit. Although I did return it to EB and they actually game me that Halo 2 headset (worth AU$70) for free because they had none of the original headsets left.

This was a couple of years ago, so it may be different now. It also sometimes depends on the person you're speaking to. If that doesn't work you could always try returning it to the store you bought it. Also this is Australia I'm talking about, our warranties are usually a bit better than in America.

From Xbox.com:

# One Year Express Warranty on Console. Subject to the terms and conditions of this Limited Warranty, Microsoft warrants to you only (the original retail purchaser) that, during the Warranty Period and under normal use and service, the Xbox? Console will substantially conform with the printed user instruction materials packaged with the Console.# 90 Day Express Warranty on Accessories. >Subject to the terms and conditions of this Limited Warranty, Microsoft warrants to you only (the original retail purchaser) that, during the Warranty Period and under normal use and service, the Accessory will substantially conform with the printed user instruction materials packaged with the Console or Accessory (unless a separate written express warranty is packaged with the particular Accessory).

So it would appear that the headset should be covered by at least 90 days warranty.

Link to comment
Share on other sites

Was one of them "Is it plugged in?" :D

:rofl: Sounds like you work for them or have gone through it all before, as that was Question #1.

But yeah, all of the questions were super obvious.

Link to comment
Share on other sites

From Xbox.com:

So it would appear that the headset should be covered by at least 90 days warranty.

Well, actually, I purchased the 1-year Extended Service Contract and I am going to give them a ring and try to get my headset replaced (little to no sound comes out of it) as well as my controller (RB button is unresponsive sometimes).

I will post back here with what happens, but it may be a few days before I get around to it. :p

Link to comment
Share on other sites

Well, actually, I purchased the 1-year Extended Service Contract and I am going to give them a ring and try to get my headset replaced (little to no sound comes out of it) as well as my controller (RB button is unresponsive sometimes).

I will post back here with what happens, but it may be a few days before I get around to it. :p

Well if you have the extended warranty, then it should cover accessories for up to 2 years, at least I would think so. No harm in trying anyhow. How much warranty do you have left?

Link to comment
Share on other sites

My headset gives horrible feedback to my buddies when chatting. They hear some random noise that sounds like me tuning a radio.

I don't need to be talking for it to make the noise neither.

Is it worth replacing? Or is it something I'm doing?

Also, how are the wireless headsets? Worth a purchase?

Link to comment
Share on other sites

In UK it covers everything, i had the same problem with my controller, the right bumber just didnt register, so they sent me out a new one. Also, i have had my headset replaced, and the av cable. If you buy an official microsoft accesory it is covered for one year for defects also...

Link to comment
Share on other sites

Well if you have the extended warranty, then it should cover accessories for up to 2 years, at least I would think so. No harm in trying anyhow. How much warranty do you have left?

I'm covered through January '08, I believe. So, yea, it shouldn't be a problem for me to get a replacement. We'll see...

Link to comment
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.