Xbox Live Account Concerns


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Xbox Live Security Update

Earlier this week when I first heard about the "Xbox Live network hacked" story, I checked with the people on our end, and then posted about it. As originally posted, Xbox Live has not been hacked. That is still true. A security researcher, Kevin Finisterre, discovered not a hack, but the fact that some accounts may have been compromised as a result of 'social engineering', also known as ?pre-texting?, through our support center. Kevin gave me a call directly and once I realized what he was talking about (he sent me some painful-to-listen-to audio files) I confirmed that the team is fully aware of this issue. They are examining the policies, and have already begun re-training the support staff and partners to help make sure we reduce this type of social engineering attack.

There's no other way to say it; this situation shouldn't have happened. Our customers deserve better.

The Xbox team takes what happened and the resolution of it very seriously. I also wanted to let you know that we've posted a page on Xbox.com 'Troubleshooting Access to your Xbox Live Account' that can help you if you have questions. Finally, I chatted with Kevin earlier today and thanked him for bringing this issue to our attention. I also let him know that we have a much better understanding of this issue and that we are reviewing the processes in place to help prevent this in the futurSource: Major Nelson

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Edited by Spartan_X
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i think people are more concerned that this info can be obtained without them knowingly divulging it. hopefully your security people are on top of things. generally i think most users are quite confident.

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Doesnt concern me, we are talking about Microsoft here i highly doubt that there services are easily hackable, its more than likely that the users who have been had got scammed not hacked. Im not worried in the slightest, oh and NegaC im not sure you can, have you tried in account management?

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I just want to know how I can remove my CC info from Live.

Did you try through your Windows Live profile ?

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Doesnt concern me, we are talking about Microsoft here i highly doubt that there services are easily hackable, its more than likely that the users who have been had got scammed not hacked. Im not worried in the slightest, oh and NegaC im not sure you can, have you tried in account management?

Exactly.

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Do what I did last night (just to be safe 'till this blows over). Go in and "UPDATE" your credit card info. I just changed mine to all zeros with a bogus expire date.

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Do what I did last night (just to be safe 'till this blows over). Go in and "UPDATE" your credit card info. I just changed mine to all zeros with a bogus expire date.

How often do they check your credit card status?

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How often do they check your credit card status?

I would imagine every time you try to buy something or just before the Xbox Live Gold membership expires?

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Doesnt concern me, we are talking about Microsoft here i highly doubt that there services are easily hackable, its more than likely that the users who have been had got scammed not hacked. Im not worried in the slightest, oh and NegaC im not sure you can, have you tried in account management?

Since when has Microsoft been known for developing bulletproof apps/machines/whatever ?

But yeah, Its probably some idiot responding to a "YOU WON A FARRARI - ENTER YOUR 'LIVE' ID AND PW HERE TO PICK IT UP!"

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Update

------------------------------------------------------------------

Xbox Live Security Update

Earlier this week when I first heard about the "Xbox Live network hacked" story, I checked with the people on our end, and then posted about it. As originally posted, Xbox Live has not been hacked. That is still true. A security researcher, Kevin Finisterre, discovered not a hack, but the fact that some accounts may have been compromised as a result of 'social engineering', also known as ?pre-texting?, through our support center. Kevin gave me a call directly and once I realized what he was talking about (he sent me some painful-to-listen-to audio files) I confirmed that the team is fully aware of this issue. They are examining the policies, and have already begun re-training the support staff and partners to help make sure we reduce this type of social engineering attack.

There's no other way to say it; this situation shouldn't have happened. Our customers deserve better.

The Xbox team takes what happened and the resolution of it very seriously. I also wanted to let you know that we've posted a page on Xbox.com 'Troubleshooting Access to your Xbox Live Account' that can help you if you have questions. Finally, I chatted with Kevin earlier today and thanked him for bringing this issue to our attention. I also let him know that we have a much better understanding of this issue and that we are reviewing the processes in place to help prevent this in the futurSource: Major Nelson

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well, at least the attitude in handling this odd situation is pleasant and correct. let's see if actual action can be implemented.

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Update

------------------------------------------------------------------

Xbox Live Security Update

Earlier this week when I first heard about the "Xbox Live network hacked" story, I checked with the people on our end, and then posted about it. As originally posted, Xbox Live has not been hacked. That is still true. A security researcher, Kevin Finisterre, discovered not a hack, but the fact that some accounts may have been compromised as a result of 'social engineering', also known as 'pre-texting', through our support center. Kevin gave me a call directly and once I realized what he was talking about (he sent me some painful-to-listen-to audio files) I confirmed that the team is fully aware of this issue. They are examining the policies, and have already begun re-training the support staff and partners to help make sure we reduce this type of social engineering attack.

There's no other way to say it; this situation shouldn't have happened. Our customers deserve better.

The Xbox team takes what happened and the resolution of it very seriously. I also wanted to let you know that we've posted a page on Xbox.com 'Troubleshooting Access to your Xbox Live Account' that can help you if you have questions. Finally, I chatted with Kevin earlier today and thanked him for bringing this issue to our attention. I also let him know that we have a much better understanding of this issue and that we are reviewing the processes in place to help prevent this in the future.

Source: Major Nelson

Called it! haha :p

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