hermhannfurghanburger Posted March 23, 2007 Share Posted March 23, 2007 im sure some of you has had this problem before i just got a new laptop, did a clean istall of xp sp2, and i am currently in the midst of updating everything. when i try to install ie7 it stops and tells me to restart to revert any changes made and saves a shortcut to this kb article http://support.microsoft.com/kb/917925 the problem is that none of the solutions will work for me... the first solution is to disable any antivirus/apyware apps that i have, i do not currently have any yet the next couple of solutions requires that i open the ie7 log file... well i cant because i did not install ie7 did i? i performed the search as suggested, and there was no file with such a name. i searched in my windows directory manually... nothing wmp11 also did not install... it just gives me the cannot install wmp11, then i click finish... i am getting thuroughly fustrated here, i have obtained all the windows updates, so i should be able to install these apps just fine, but that is not the case please help, and thankyou for your time Link to comment Share on other sites More sharing options...
JRosenfeld Posted March 23, 2007 Share Posted March 23, 2007 If the install failed, you should still see the ie7log files in the Windows folder. There will be two: ie7.log and ie7_main.log. They are created during the install and are not deleted during revert process, precisely because their contents can helpin identifying why the install failed. Link to comment Share on other sites More sharing options...
hermhannfurghanburger Posted March 24, 2007 Author Share Posted March 24, 2007 ok, the problem is that i can only find ie7_main, i performed the search function and i there is no ie7.log file. Link to comment Share on other sites More sharing options...
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