Neo003 Posted January 6, 2008 Share Posted January 6, 2008 I was playing Ratchet and Clank future and suddenly the screen went haywire, so I turned the PS3 off from the back and after 5 min I try to turn back of again and pressed the power button it turned on but I can't see anything on the screen. It does load the game disk in the drive but nothing happens no sound no video. I am freaking out here, can someone tell me what's going on. Link to comment Share on other sites More sharing options...
Neo003 Posted January 6, 2008 Author Share Posted January 6, 2008 Well I just turned it back on again after checking all the connection and reseting the video setting. Here what it looks like. Link to comment Share on other sites More sharing options...
sn00pie Posted January 6, 2008 Share Posted January 6, 2008 ps3 video card messed up, try connecting your ps3 to your tv other than the way your connected right now Link to comment Share on other sites More sharing options...
Cormier6083 Posted January 6, 2008 Share Posted January 6, 2008 Looks like the Matrix. Maybe you should contact Sony. Link to comment Share on other sites More sharing options...
HilariousNinja Posted January 6, 2008 Share Posted January 6, 2008 Weird how your name is neo and it looks like the matrix on your TV. I would suggest turning the TV and ps3 off, disconnecting and reconnecting the component cable, hdmi cable or whatever you use to connect the TV and PS3. Once in standby try holding the power button for about 5 seconds. Hope it helps Link to comment Share on other sites More sharing options...
TDQuiksilver Posted January 6, 2008 Share Posted January 6, 2008 Yep - As RPatel said, try leaving the system in standby. Then hold the power button until it beeps three times. Reset the video (for lack of better words) and see if it helps. Otherwise, ring Sony. Link to comment Share on other sites More sharing options...
+Audioboxer Subscriber² Posted January 6, 2008 Subscriber² Share Posted January 6, 2008 Well I just turned it back on again after checking all the connection and reseting the video setting. Here what it looks like. How did you get that window in the top left hand side? Do you have the PC hooked up to the TV as well? As for what's going on, looks like it's video card related :/ If you're on HDMI, try using standard hookups and vice versa! Link to comment Share on other sites More sharing options...
Neo003 Posted January 6, 2008 Author Share Posted January 6, 2008 @ Game It works sometime so it doesn't look like it the setup that I have; besides I don't have any other cable (unless I buy or go thru all my stuff to find it). @ RPatel & TDQuiksilver I did tried it last night and it worked, until I got this I played a little more this morning and it did the same thing again. @ Audioboxer It LCD monitor with PiP (Gateway) Link to comment Share on other sites More sharing options...
+Audioboxer Subscriber² Posted January 6, 2008 Subscriber² Share Posted January 6, 2008 Can you connecting it to another TV (sd/hdtv) and playing? Link to comment Share on other sites More sharing options...
TDQuiksilver Posted January 6, 2008 Share Posted January 6, 2008 Doesn't look too good. One more thing I would try: If you can access XMB, try restoring the console to it's factory state. If that doesn't work... again, time to ring Sony. :( Link to comment Share on other sites More sharing options...
xendrome Posted January 6, 2008 Share Posted January 6, 2008 Damn that green splatter of death! /me shakes fist! Link to comment Share on other sites More sharing options...
sn00pie Posted January 6, 2008 Share Posted January 6, 2008 definitely looks like either your TV is shot, or your PS3 graphics "chip" is dead. Link to comment Share on other sites More sharing options...
Neo003 Posted January 6, 2008 Author Share Posted January 6, 2008 WTF is with support they answered after 20 min and finally a guy answers and f**king rude as hell. I explained what happen and he told me to unplugged everything and put back in as in order he says, by mistake I plugged in the component cable to monitor before I plugged in the power cord to the monitor and he got ****ed and told me to unplug everything and do it all over again. It didn?t work so he told me to use the cable came with the system so now I have to find that damn thing, I know it somewhere her:(:( . Link to comment Share on other sites More sharing options...
+Audioboxer Subscriber² Posted January 6, 2008 Subscriber² Share Posted January 6, 2008 WTF is with support they answered after 20 min and finally a guy answers and f**king rude as hell. I explained what happen and he told me to unplugged everything and put back in as in order he says, by mistake I plugged in the component cable to monitor before I plugged in the power cord to the monitor and he got ****ed and told me to unplug everything and do it all over again.It didn?t work so he told me to use the cable came with the system so now I have to find that damn thing, I know it somewhere her:(:( . One of the first things id do in my "problem solving" mindset before phoning support. I exhaust every possibility first. Link to comment Share on other sites More sharing options...
FiB3R Posted January 6, 2008 Share Posted January 6, 2008 I would have dug out the cable before wasting money on support calls. Your PS3 obviously has a serious problem, as it's giving you error codes. In what order you plug in the cables, has **** all to do with it. I ****ing hate phoning 1st line support, they are just robots reading from a manual. No use of common sense, and no real knowledge of the product. Link to comment Share on other sites More sharing options...
Cormier6083 Posted January 6, 2008 Share Posted January 6, 2008 Whoa, when did it do that. Explain how you got it, if you don't mind. :/ Link to comment Share on other sites More sharing options...
Neo003 Posted January 6, 2008 Author Share Posted January 6, 2008 I really hate to say this but truly Sony?s customer support is the worst one I have encountered; I am not just saying that I had run in with 2 RRoD with my 360 and some other minor arcade problems. Link to comment Share on other sites More sharing options...
Neo003 Posted January 6, 2008 Author Share Posted January 6, 2008 BTW this is how it looks right now on RCA connection on regular TV. I was doing hard restrore and then this happen after 5 min. Link to comment Share on other sites More sharing options...
Neo003 Posted January 7, 2008 Author Share Posted January 7, 2008 Well I restored the system to original setting (fully formatted HDD), and tried both with Component and RCA cable both works for like 10 min and the screen goes matrix again... Link to comment Share on other sites More sharing options...
DirtyLarry Veteran Posted January 7, 2008 Veteran Share Posted January 7, 2008 Well I restored the system to original setting (fully formatted HDD), and tried both with Component and RCA cable both works for like 10 min and the screen goes matrix again... Sorry to hear that. Time to ring up Sony and ask for a replacement, only option I see left. Link to comment Share on other sites More sharing options...
Neo003 Posted January 7, 2008 Author Share Posted January 7, 2008 I called them today woman answered which was better than those 2 as whole last time I got. She's going to send the box to get the ps3 service; I do have a question though. Will I get the same system or l will get refurbished one. Link to comment Share on other sites More sharing options...
DirtyLarry Veteran Posted January 7, 2008 Veteran Share Posted January 7, 2008 I called them today woman answered which was better than those 2 as whole last time I got. She's going to send the box to get the ps3 service; I do have a question though. Will I get the same system or l will get refurbished one. No clue how Sony does it. I honestly have not heard or read enough stories about PS3's dying to know. Link to comment Share on other sites More sharing options...
Martog Posted January 7, 2008 Share Posted January 7, 2008 You will either get a new or refurbished, but more than likely not your same machine as it could take a bit to repair the machine, it is faster to send a new or refurb. Also, did they say if you should take the hard drive out of the machine first, like with the 360 you detacth the hard drive? I am just curious to know. Link to comment Share on other sites More sharing options...
Neo003 Posted January 8, 2008 Author Share Posted January 8, 2008 (edited) No I asked her about that since I had mailed my 360 twice, she said you will get the letter of what should I put I the box but you will need to put PS3 and the cable too. So I am thinking PS3, power cord, RCA cable and Composite Cable (she said if it's made by Sony then I should send it in too, even though I bought it separately). I also asked if I will get my same system or not she said yes I will but somehow I doubt it, my ps3 has 4 USB and its backward compatible. I don't care if I get a new one or not but I want don't want someone else old one. I tried to make sure that I don't scratch my console it in perfect condition that it came with. Also I was almost out of luck since I bought it in April '07 and I had 3 months left on the warranty. Edited January 8, 2008 by Neo003 Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted January 8, 2008 Veteran Share Posted January 8, 2008 Which version do you have, out of interest? And what kind of conditions was it in / how long were you using it for? Link to comment Share on other sites More sharing options...
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