An error with my subscription status


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Hey,

I resubscribed last November, and I noticed that when I did this the status 'Pending' was never changed to 'Cleared' in my control panel, even though I had my subscriber status. However, I assumed it would change in several days or weeks. I'd pretty much forgot about it until recently. My control panel still says my subscription is still pending, suggesting I didn't pay anything last year, which is incorrect. I paid last November with Paypal, although the transfer took ten days or so because I had no money in my Paypal account, so it came from my bank account.

subscriptionerror.png

I was wondering if an administrator could check into this. I'm planning on resubscribing in November, when my subscription runs out, so I'd like to sort this error out beforehand, in case it causes me any trouble when resubscribing.

Thank you in advance.

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it should say Paid, not cleared...

not too sure why it would still say that, usually it is changed to Paid once the admins check it, and make you a subscriber (depending on payment method)

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it should say Paid, not cleared...

not too sure why it would still say that, usually it is changed to Paid once the admins check it, and make you a subscriber (depending on payment method)

Ah sorry, I mean Paid in that case. I don't know how it's happened, but I have the proof that the payment last November cleared; it's just that the subscription status was never updated.

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Yeah. I should be subscribed though because I paid last November (resubscribed), and the payment cleared (it's in my Paypal history, so I have proof, if that's needed). It's just the fact that the status is wrong - I would like it changed to how it should be (so it should say that I'm subscribed and that my subscription is due to expire this November). I plan on resubscribing in November when this subscription should expire anyway.

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The best person to clear this up would be Redmak who deals I think with payments in Subscriptions.

Yeah, when I have some time later, I will PM Redmak about it.

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