Suspended Live Account Due To Payment


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Hey guys,

When I tried to sign up to a XBOX live gold account through xbox 360 it seemed to go well until I tried to sign in it gave me an error saying "Suspended Live Account Due To Payment". So through the XBOX I tried changing my payment options to check my credit card info. My credit card info seemed okay and when I tried to save it, it gave me a connection error.

Then I tried going to live.xbox.com to change my credit card info but I got a "Server is Unavailable" page when trying to save the page.

Anybody know what is going on?

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Call them, not to sound blunt, but there's not much else you can do.

Edit: Could have been a little more helpful sorry, have you got the number? If not where are you?

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Heard that happen quite a few times, guess you let it run out on a card with insufficient funds or something along those lines? Then they have this weird habit of just locking you out, you need to give them a call.

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This happened to me when the card that was tied to my account expired. MS was a bitch and took ?5 every month for 1 month XBL (I was never told/shown that money would automatically be taken out of my bank until I bought a Gold XBL pre-paid code).

I paid the funds using the billing microsoft website (billing.microsft.com?), you can find it on Xbox.com, sign in then under manage account I think.

I paid the outstanding payment (?10) then I got my xbox live bac:p:p

However, by reading the OP I believe that this is definitely a different issue and a glitch within MS itself, try visiting the website via a proxy.

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Same thing happened to me also. My CC got stolen and i cancelled it and forgot all ab out my xbox live...it was ab out a year ago....Just the other day i decided to check my account and it let me turn it to silver and i then used a prepaid card for 12+1 Months. It kept all my microsoft points also....

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I was wondering, since I was having issues with the Gold account, how would I change it to a silver one? I don't seem to be able to find a way on live.xbox.com.

ring up and cancel your xboxlive subscription, you have to ring them, this cant be done online...

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Omg. My saiz66 gamertag is in limbo state. It is on xbox.com and it seems to be a valid gamertag but it isn't showing on the microsoft's agents end. I have spokent to about 5 agents and none of them can bring it up and think I am crazy. But 2 of them were clever enough to see it on xbox.com.. not sure why that would be different. They can't seem to fix it and now I have to create a new gamertag.

Is there any way of transferring my points from my old gamertag to this new one? The new gamertag worked. I learned my lesson not to subscribe to a 12 month gold membership but use the 1 month free one.

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As it states in the TOU when you put in your credit card, they will renew the on the anniversary date when it comes up. Since you failed to close the account in time, Xbox thought maybe you were just having a hard time with the payment, so they let it go for a couple of months, until they finally got sick of getting no money from you. So now, just call MS up, resolve the money that is owed, and you can get your account back.

Seriously though, when have you ever put your credit card into something that is for monthly payments and not expected it to renew itself? Or do you just enter your CC into fields that ask for it and dont bother to read what its about and everything? I'd start being more aware of what I'm doing when it involves credit cards.

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<< snip >>

has nothing to do with out of date GOLD membership, his gametag is physically gone from the xbox360, and the agents side. His stuff still works on xbox.com

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has nothing to do with out of date GOLD membership, his gametag is physically gone from the xbox360, and the agents side. His stuff still works on xbox.com

Sounds like somehow their databases have managed to go out of sync.

Account is probably on the xbox.com servers but not the others for some reason.

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I just get my code at www.buygamingcodes.com that way there are no issues :D

Thanks, I will try that out in the future.

As it states in the TOU when you put in your credit card, they will renew the on the anniversary date when it comes up. Since you failed to close the account in time, Xbox thought maybe you were just having a hard time with the payment, so they let it go for a couple of months, until they finally got sick of getting no money from you. So now, just call MS up, resolve the money that is owed, and you can get your account back.

Seriously though, when have you ever put your credit card into something that is for monthly payments and not expected it to renew itself? Or do you just enter your CC into fields that ask for it and dont bother to read what its about and everything? I'd start being more aware of what I'm doing when it involves credit cards.

I know what I am doing with my credit card. I was trying to purchase a 12 month gold account with Microsoft. It had nothing to do with renewing itself. My gamertag doesn't seem to be showing up for Microsoft EVEN though it is on xbox.com. I am not sure where they are getting the gamertags from but it isn't from xbox.com.

has nothing to do with out of date GOLD membership, his gametag is physically gone from the xbox360, and the agents side. His stuff still works on xbox.com
Sounds like somehow their databases have managed to go out of sync.

Account is probably on the xbox.com servers but not the others for some reason.

You guys got it perfectly right.

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Hey guys,

When I tried to sign up to a XBOX live gold account through xbox 360 it seemed to go well until I tried to sign in it gave me an error saying "Suspended Live Account Due To Payment". So through the XBOX I tried changing my payment options to check my credit card info. My credit card info seemed okay and when I tried to save it, it gave me a connection error.

Then I tried going to live.xbox.com to change my credit card info but I got a "Server is Unavailable" page when trying to save the page.

Anybody know what is going on?

Use prepaid XBOX Live Gold Cards. I had a similar situation except my CC was canceled or expired. They still continued to charge me for 2 months, even though my CC was expired. I rarely used the service, and when I tried to switch back to Silver membership it still would not let me login until I paid for those 2 months that Microsoft couldn't collect from me because of my CC. I gave the support rep a piece of my mind, but she wouldn't waive those two months. My options were to create a new account (which would leave me without access to any of my saved games), or pay for the two months. Ever since then I refuse to enter any CC info into XBox Live <<period>>. I'll use a prepaid card next time (if there is a next time).

Microsoft is training their service reps to be ******** now that they have pretty much won this console war.

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Use prepaid XBOX Live Gold Cards. I had a similar situation except my CC was canceled or expired. They still continued to charge me for 2 months, even though my CC was expired. I rarely used the service, and when I tried to switch back to Silver membership it still would not let me login until I paid for those 2 months that Microsoft couldn't collect from me because of my CC. I gave the support rep a piece of my mind, but she wouldn't waive those two months. My options were to create a new account (which would leave me without access to any of my saved games), or pay for the two months. Ever since then I refuse to enter any CC info into XBox Live <<period>>. I'll use a prepaid card next time (if there is a next time).

Microsoft is training their service reps to be ******** now that they have pretty much won this console war.

The agents I have spoken with were really poor. They didn't understand that I had an issue with my gamer tag. As soon as they couldn't pull it up on their end 2 of them hung up on me while 2 other were trying their hardest to get rid of me (at least they had the decency not to hang up). I will buy a prepaid card from now on.

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  • 1 month later...

i now have a similar problem it seems can no longer to sign in because of a payment problem i brought my my 360 off am m8 and i continued using his gamertag set up xbox live on it and over the years racked up the gamerscore points and over 100 pounds of downloadable content and saved games tied up into this profile if i cant resolve this i cant start all over again...and lose all the content no way.....the problem i have is the gamertag is tied up to his windows live id i aint seen him for ages in other words i may be slightly screwed.............if i cant resolve it then my ps3 is my fav you dont get this bull**** from sony

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i now have a similar problem it seems can no longer to sign in because of a payment problem i brought my my 360 off am m8 and i continued using his gamertag set up xbox live on it and over the years racked up the gamerscore points and over 100 pounds of downloadable content and saved games tied up into this profile if i cant resolve this i cant start all over again...and lose all the content no way.....the problem i have is the gamertag is tied up to his windows live id i aint seen him for ages in other words i may be slightly screwed.............if i cant resolve it then my ps3 is my fav you dont get this bull**** from sony

This isn't really a Microsoft problem though. Sounds more like an issue that the prepaid time of Live has come to an end. You probably need to change the card details linked to his Gamertag or can you not buy a Live card online?

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The credit card tied to my account ran out two months ago, and I was still playing Live Gold all that time. :p Then they suspended my account, so I called them and the guy downgraded my account to a silver, then just use a prepaid code.

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