Think my brother needs to call MS


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My brother and some friends of his were playing Guitar Hero II when he said it froze up and he had to shut it off. When he turned it on again, he got nothing on screen and 4 red lights. Normally that means your video cable is not plugged it so I checked all of his connections but he still gets 4 red lights.

Is it time to call MS? I think he is covered but he actually got the 360 from a friend who had it repaired about 6 months ago. Will changing the console ownership over to my brother be a pain?

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If i remember it says something about changing ownership when starting the repair online, so your best bet would be to get your friend to get it repaired.

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It doesn't happen as much now on newer consoles, but from the sounds of it this console is fairly old (probably even pre-falcon) so it's not a big surprise that it Red-Ringed.

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It doesn't happen as much now on newer consoles, but from the sounds of it this console is fairly old (probably even pre-falcon) so it's not a big surprise that it Red-Ringed.

I'm almost 100% it is pre falcon. I know before my brother got it (from a friend) that friend had it fixed once. That was over a year and a half ago. I doubt that it even has the upgraded heatsink. I have to call back in about a half an hour because the very friendly and helpful rep said their computer system was having issues but I'm sure my brother will be able to send it in for a quality console.

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I'm almost 100% it is pre falcon. I know before my brother got it (from a friend) that friend had it fixed once. That was over a year and a half ago. I doubt that it even has the upgraded heatsink. I have to call back in about a half an hour because the very friendly and helpful rep said their computer system was having issues but I'm sure my brother will be able to send it in for a quality console.

Have you tried booking the repair online? Whenever Microsoft's phone systems play up their online counterparts generally tend to work.

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Have you tried booking the repair online? Whenever Microsoft's phone systems play up their online counterparts generally tend to work.

Well since he traded a friend for the console and that friend had it repaired once already I had to call them. He had to get the console's registration switched over from the old owner to my brother. I also wanted to check the warranty of the console.

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The falcons only started showing up about 15months ago, so that's definitely pre-falcon. I forget the name of the board that they used, but the good news is that (I think) they actually replace the motherboards if it's an RROD-prone model (Not sure if this is all Motherboards or just the pre-HDMI ones) so if it gets fixed, hopefully it wont be an issue again.

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Well talked the the second guy shortly after my last post and once again got another very friendly, easy to understand, and helpful person. I don't know what they changed but kudos MS, their tech support really has improved quite a bit.

My brother's box should be here sometime this week, well at least I hope so. I want to make sure he doesn't everything right and gets it sent off correctly. :p

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It's pretty quick these days, I think they've more or less nailed the vast majority of RROD's since Falcons and later should be much less problematic and if you DO send in an old one, they completely replace the motherboard.

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