We have a POS recording software that records agents calls and does screen captures during the calls. After the call is complete the software will package the calls up and ship them to another office (over the WAN to another server) to be reviewed.
It seems like twice a week I come in to work greeted to an email saying that the reviewers aren't getting the files they need to review and I have to reboot the server to get the copy process moving again. I have contacted the vendor and they state that the copy is failing because the software can't see the server that it copies these files to. I can ping the remote server and connect to it via Windows Explorer but the vendor states that the software runs on a different layer and that is why I can connect to the box over the network even though his software fails to.
I have our network team working on the network issues that he claims are causing this but I wanted to get some opinions. Is his explanation valid? I would assume the software wouldn't be able to copy while the network is down but when it comes back up the recording software shouldn't still think the network is down.
Thoughts? Comments? I am not a programmer so bare with me.
Question
Frank
We have a POS recording software that records agents calls and does screen captures during the calls. After the call is complete the software will package the calls up and ship them to another office (over the WAN to another server) to be reviewed.
It seems like twice a week I come in to work greeted to an email saying that the reviewers aren't getting the files they need to review and I have to reboot the server to get the copy process moving again. I have contacted the vendor and they state that the copy is failing because the software can't see the server that it copies these files to. I can ping the remote server and connect to it via Windows Explorer but the vendor states that the software runs on a different layer and that is why I can connect to the box over the network even though his software fails to.
I have our network team working on the network issues that he claims are causing this but I wanted to get some opinions. Is his explanation valid? I would assume the software wouldn't be able to copy while the network is down but when it comes back up the recording software shouldn't still think the network is down.
Thoughts? Comments? I am not a programmer so bare with me.
Link to comment
Share on other sites
7 answers to this question
Recommended Posts