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Problem with Custom Program


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We have a POS recording software that records agents calls and does screen captures during the calls. After the call is complete the software will package the calls up and ship them to another office (over the WAN to another server) to be reviewed.

It seems like twice a week I come in to work greeted to an email saying that the reviewers aren't getting the files they need to review and I have to reboot the server to get the copy process moving again. I have contacted the vendor and they state that the copy is failing because the software can't see the server that it copies these files to. I can ping the remote server and connect to it via Windows Explorer but the vendor states that the software runs on a different layer and that is why I can connect to the box over the network even though his software fails to.

I have our network team working on the network issues that he claims are causing this but I wanted to get some opinions. Is his explanation valid? I would assume the software wouldn't be able to copy while the network is down but when it comes back up the recording software shouldn't still think the network is down.

Thoughts? Comments? I am not a programmer so bare with me.

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If its using a TCP connection then the program has the ability to know that the server isn't there. Unless I'm missing something it sounds like if you're signed in on WLM, your internet goes down and comes back up, WLM will sign back in for you without you restarting it.

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If its using a TCP connection then the program has the ability to know that the server isn't there. Unless I'm missing something it sounds like if you're signed in on WLM, your internet goes down and comes back up, WLM will sign back in for you without you restarting it.

That is my thought on it as well. I realize if the network "blips" that the copy it was trying to do will fail, but if the network comes back up I would think that the program would see that and try copying the file again? Every time I talk to this guy he blames our network and refuses to look at his software because "he knows it isn't his software".

Now granted, this program is ****. It was designed back in the late 90's and it hasn't changed much since. They have put band aids on it and added new features but the core code is the same. I am not sure if that has something to do with it or not.

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as a work around, could you copy the files to a local directory and then use something alot more robust to send the files over the network, such as Robocopy?

I am of course making the assumption you are using windows, and the place its copying it to can be mapped to a drive or something like that

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as a work around, could you copy the files to a local directory and then use something alot more robust to send the files over the network, such as Robocopy?

I am of course making the assumption you are using windows, and the place its copying it to can be mapped to a drive or something like that

This might work but only some of the recordings are transferred, depending on which group they are apart of.

Thanks for the tip, it isn't something that I have thought of before.

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This might work but only some of the recordings are transferred, depending on which group they are apart of.

Thanks for the tip, it isn't something that I have thought of before.

yeah Robo is pretty flexible, but the plethora of switch commands are a bit overwhelming

what do you need to do?

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