gamerboy Posted February 7, 2009 Share Posted February 7, 2009 Anyone have any suggestion on how to get a free repair if my console is out of warranty? It is 1 month out of warranty and the hardware failed on it so it doesn't work. I spoke with 2 supervisors on the phone and both said that they could not waive the repair fee. Anyone have any suggestions? Link to comment Share on other sites More sharing options...
spd21 Posted February 7, 2009 Share Posted February 7, 2009 It wont be repaired for free. You can buy the same console again, buy an Arcade and throw your HDD on it or try and find somewhere that will repair it (other than MS) Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted February 7, 2009 Veteran Share Posted February 7, 2009 If its out of warranty then you're SOL tbh. Either repair it yourself, find someone who can repair it for you (for less ?/$ of course) or buy a new 360. Link to comment Share on other sites More sharing options...
gamerboy Posted February 7, 2009 Author Share Posted February 7, 2009 well i had heard of people who got a repair for free if they complained enough/talked to a supervisor so i didn't know anyone had done that before and actually got it free. Link to comment Share on other sites More sharing options...
Brian M. Veteran Posted February 7, 2009 Veteran Share Posted February 7, 2009 If you're in the UK and think you know your way around the Sale of Goods act well enough, you can attempt to force them to repair it for free if you can prove that the product was inherently faulty. You have this right for up to 6 years in the UK, however, sometimes it's not worth the potential legal battle you may face (some companies, however, just roll over as soon as you mention it to avoid any publicity (to them, a free ?60 repair is better than the time wasted on a small legal battle)). Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted February 7, 2009 Veteran Share Posted February 7, 2009 I've never heard of such stories here at NW like that. Maybe back in 2006 when MS were still not "accepting" the faults as wide scale, and stories of people who send modded consoles and have them repaired anyway. As its out of warranty though, they don't need to repair it for free. You can keep trying over the phone with them, but I doubt you'll get anywhere. My advice would be just to buy a Jasper Arcade. @Bmaher, MS have had the legal threats thrown at them god knows how many times this generation, I seriously doubt they are worried about it. They have deep enough pockets to take anyone on. Link to comment Share on other sites More sharing options...
gamerboy Posted February 7, 2009 Author Share Posted February 7, 2009 well they offered me a free vision camera over the phone which would make the price the same as if i did it online. Is the 1 red light error fixable or would I get a new console? Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted February 7, 2009 Veteran Share Posted February 7, 2009 Which error code did you get? E74? Link to comment Share on other sites More sharing options...
gamerboy Posted February 7, 2009 Author Share Posted February 7, 2009 yep lol Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted February 7, 2009 Veteran Share Posted February 7, 2009 Ok there is a number of things it could be. 1: The AV cable is loose 2: The AV cable is faulty 3: The H/ANA chip is faulty (I don't think its possible to fix with a home kit) 4: The GPU is screwed and you need to do the X-clamp fix. (there is all kinds of guides all over the net for this and a kit available) Seeing as you're out of warranty you can either risk trying to fix it yourself or keep asking MS to fix it for free (or pay for a repair). Link to comment Share on other sites More sharing options...
gamerboy Posted February 7, 2009 Author Share Posted February 7, 2009 Sorry I was unclear. Will Microsoft fix my console or give me a refurb? Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted February 7, 2009 Veteran Share Posted February 7, 2009 I'm really not certain on that, I think its pot luck. Some people here have received the same console back each time their 360 was repaired, others have been sent a refurb each time. Link to comment Share on other sites More sharing options...
gamerboy Posted February 8, 2009 Author Share Posted February 8, 2009 so best option is probably pick up a Jasper 360? Link to comment Share on other sites More sharing options...
DrunknMunky Veteran Posted February 8, 2009 Veteran Share Posted February 8, 2009 That's what I do (Y) You can keep trying for however long to get a free repair though, the phone number is free to call right? Link to comment Share on other sites More sharing options...
Brian M. Veteran Posted February 9, 2009 Veteran Share Posted February 9, 2009 @Bmaher, MS have had the legal threats thrown at them god knows how many times this generation, I seriously doubt they are worried about it. They have deep enough pockets to take anyone on. Yeah, but sometimes its just simpler for them to do it - after all,even if you have that much money, would you rather spend ?20 repairing a console, or would you rather spend hundreds in both time and money replying to letters, organising somebody to be at the case etc - it makes better business sense to go for the cheaper option. You'll be surprised at just how often companies back down. Link to comment Share on other sites More sharing options...
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