tibs Posted June 10, 2009 Share Posted June 10, 2009 Hey guys, Every time I open Adobe Acrobat, Adobe Premeire Elements 7, or Photoshop CS3, I get intermittent BSODs. Sometimes it works for 1 minute, sometimes it doesn't work at all. I really think it's the Adobe software that's causing it cause it only happens then. The BSOD says it's a "disk.sys" error. Specs: Intel i7 920 6GB RAM Asus GTX260 1TB SATA HD Asus P6T Windows Xp Pro 64 bit I have run a memtest (10 passes) with no errors. The memory dump file looks like this: Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\WINDOWS\Minidump\Mini060609-02.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: C:\WINDOWS\Symbols Executable search path is: Unable to load image ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Machine Name: Kernel base = 0xfffff800`01000000 PsLoadedModuleList = 0xfffff800`011d4140 Debug session time: Sat Jun 6 12:00:58.515 2009 (GMT+2) System Uptime: 0 days 0:01:40.250 Unable to load image ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe Loading Kernel Symbols ............................................................... ................................................................ .... Loading User Symbols Loading unloaded module list ....... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 50, {fffffadf918c5769, 0, fffffadf5c9e0290, 0} Could not read faulting driver name *** WARNING: Unable to verify timestamp for disk.sys Probably caused by : disk.sys ( disk!DiskDeviceControl+3180 ) Followup: MachineOwner --------- Any ideas? Help would be appreciated... Link to comment Share on other sites More sharing options...
cyansky Posted June 10, 2009 Share Posted June 10, 2009 Do these and see where it takes you and try your Adobe products after each shot: 1: Run command "chkdsk /r" and then reboot 2: Repair your software installation (do this after step 1 and not before) I don't think it is a memory issue but let us now what happens, if anything, after you repair the disk/OS and repair the software. I'll wait around =) Link to comment Share on other sites More sharing options...
tibs Posted June 27, 2009 Author Share Posted June 27, 2009 Sorry I couldn't do this quicker, had exams... Anyway, the problem stays, so it isn;t a memory issue...any other ideas? Link to comment Share on other sites More sharing options...
kimsland Posted June 27, 2009 Share Posted June 27, 2009 Windows Xp Pro 64 bit I don't think it is a memory issue but let us now what happens, if anything, after you repair the disk/OS and repair the software.I'll wait around =) XP 64 Bit is probably the fault here Link to comment Share on other sites More sharing options...
tibs Posted June 28, 2009 Author Share Posted June 28, 2009 That's weird though, cause there are a lot of 94 users out there who run the same software fine, so there's gotta be a fix like there is for some other software... Link to comment Share on other sites More sharing options...
tibs Posted June 29, 2009 Author Share Posted June 29, 2009 Sorry for the double post, but another thing I noticed is that if I open adobe software and it gives a BSOD, then for about a week afterwards, everytime I restart it will blue screen at the desktop. However, if I don't "provoke" the PC by opening an Adobe for a while, it stops blue screening at all until I open Photoshop, for example, after which it will BSOD at every restart multiple times. Link to comment Share on other sites More sharing options...
tibs Posted July 1, 2009 Author Share Posted July 1, 2009 Sorry for the tiple post :p But I have an update: I reckoned it might be best to reinstall all Adobe software, which I did succesfully with Premiere and Photoshop. But when trying to unistall Acrobat 9 Pro I got a BSOD. So I'm thinking that Acrobat may be the culprit. Now the question is, how can I get the thing unistalled without going through Add/Remove Programs, because that will give me a BSOD? It's no use manually, as nearly all files are locked and impossible to unlock with everything I've tried (cmd, Dr. Delete, and all the rest of it via Safe Mode). What do you think? Link to comment Share on other sites More sharing options...
kimsland Posted July 1, 2009 Share Posted July 1, 2009 Try the Microsoft Clean Up Utility: http://support.microsoft.com/default.aspx?...kb;en-us;290301 When it is installed, pull down the menu Start and Programs , and click on Windows Install Clean Up to launch it. In the list, select your Adobe products, click on Remove then click on Exit and restart your computer. If the uninstall works, you can re-install latest Adobe product or try another lighter software like Foxit reader. Link to comment Share on other sites More sharing options...
tibs Posted July 1, 2009 Author Share Posted July 1, 2009 (edited) Thing is though, I tried that and it only removes it from the installed programs database. The files don't actually go anywhere. From the website: Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. Edited July 1, 2009 by tibs Link to comment Share on other sites More sharing options...
zhangm Supervisor Posted July 1, 2009 Supervisor Share Posted July 1, 2009 The Adobe uninstallers don't work as advertised, and will leave flags to indicate that the software has been installed already. Ironically, these remnants prevent people from upgrading successfully. A few users have reported success using cleanup scripts published by Adobe. You might find more specific cleanup scripts by looking for ones that work with the software versions you have installed. http://www.adobe.com/support/contact/cs3clean.html If you do try to run this cleanup script, try running at level 3 (it may be a hidden option). Link to comment Share on other sites More sharing options...
tibs Posted July 3, 2009 Author Share Posted July 3, 2009 It seems that only removes Photoshop CS3, but not Premeire and Acrobat 9.0...So the BSOD still happens... Link to comment Share on other sites More sharing options...
kimsland Posted July 4, 2009 Share Posted July 4, 2009 If you are still experiencing issues, you could try providing a HijackThis log, so I can check what's happening More info on How to use HijackThis, can be found HERE Download HJTInstall: http://www.trendsecure.com/portal/en-US/_d.../HJTInstall.exeNavigate to the location where it was saved and double-click on the HJTInstall.exe fileClick on the Install button to have HijackThis install into the C:\Program Files\Trend Micro\HijackThisClick on: "Do a system scan and save a log file"Once the Notepad log opens up, click on File > Save As... from the Notepad toolbarIn the Save in location select DesktopAdd .txt to the end of the File nameHERE's a pic that may help, then select Save. Close the Notepad and HijackThisCreate a new reply by selecting Add Reply on this threadSelect Browse... located on the bottom right of the reply windowLook in (Browse to) your Desktop, and select your "hijackthis.txt"Select Upload located on the bottom right of the reply windowClick on the box: "Manage Current Attachments (1)"Click on the attachment name: hijackthis.txt that drops downClick on Add Reply located on the bottom middle of the reply windowDone :) Please wait for my (or others) support reply ---------------- You may also want to run a full Antivirus and Malware scan. Here is the order in which I do this Download / install and run CCleaner, to remove all temp filesRun a full updated scan with your Antivirus software (I recommend free Avira Antivirus)Download / install and run an updated MalwareBytes scan (remove all malwares once complete)Download and run Startup Control Panel, and remove any known not required startup shortcutsRestart, and let me know how Windows is now performing, and if the fault remains I hope this helps :) Link to comment Share on other sites More sharing options...
tibs Posted July 4, 2009 Author Share Posted July 4, 2009 Here ya go ;) hijackthis.txt Link to comment Share on other sites More sharing options...
kimsland Posted July 4, 2009 Share Posted July 4, 2009 It states you are using Windows Server 2003 SP2 64Bit Adobe seems to be starting with Windows as well Try this Run a HJT Scan Only, place a tick (check) next to the following boxes: O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe" O4 - HKLM\..\Run: [unlockerAssistant] "C:\Program Files (x86)\Unlocker\UnlockerAssistant.exe" O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user') O4 - Global Startup: Logitech SetPoint.lnk = ? Before Restarting run the IE Reset Tool: Also uninstall ESET Smart Security You can even use the Windows Installer Cleanup Utility for that too Restart Try removing Adobe now Still issues? Use Revo Uninstaller Restart Hopefully its finally uninstalled. If so, download and re-installed the latest Adobe product again (if you wish) Also let me know the outcome! Link to comment Share on other sites More sharing options...
tibs Posted July 11, 2009 Author Share Posted July 11, 2009 (edited) It states you are using Windows Server 2003 SP2 64BitAdobe seems to be starting with Windows as well Try this Run a HJT Scan Only, place a tick (check) next to the following boxes: Before Restarting run the IE Reset Tool: Also uninstall ESET Smart Security You can even use the Windows Installer Cleanup Utility for that too Restart Try removing Adobe now Still issues? Use Revo Uninstaller Restart Hopefully its finally uninstalled. If so, download and re-installed the latest Adobe product again (if you wish) Also let me know the outcome! Trying it now, just came back from a week holiday ;) EDIT: The IE reset tool "does not apply to your operating system" Edited July 11, 2009 by tibs Link to comment Share on other sites More sharing options...
kimsland Posted July 11, 2009 Share Posted July 11, 2009 Trying it now, just came back from a week holiday ;) EDIT: The IE reset tool "does not apply to your operating system" Its because you are running the old IE6. There has been two Internet Explorer updates since then, with a bundle of security fixes to boot :) You are advised to do all Windows Security Updates (of which may also fix your issue) Link to comment Share on other sites More sharing options...
tibs Posted July 11, 2009 Author Share Posted July 11, 2009 Right, so I did everything, and Acrobat uninstalled without a problem. At the restart, I opened Premeire, and bang, another BSOD. So the problem still isn't solved, although I have finally been able to get rid of Adobe Acrobat... Link to comment Share on other sites More sharing options...
bouloss22 Posted July 11, 2009 Share Posted July 11, 2009 do you haveintel turbo memory in your machine, adobe software have compatibility issues with it. Link to comment Share on other sites More sharing options...
tibs Posted July 12, 2009 Author Share Posted July 12, 2009 Nope, the memory is Kingston Link to comment Share on other sites More sharing options...
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